Hatten Square, Jalan Merdeka, Bandar Hilir,, 75000 Malacca, Malaysia
#110 of 209 hotels in Malacca
Guests' ChoiceBased on 2195 hotel reviews
7.2Cleanliness
7.5
Comfort
7.6
Location
8.8
Facilities
7.4
Staff
8.1
Value for money
7.3
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 7, 2024
Joy
United KingdomNothing
A great room, clean, spacious. Great views from window. Great location
Stayed in April 2024
Reviewed: May 7, 2024
Corinth
SingaporeMy bathroom smells not tap was not smooth in its flow. Droplets of spray kept spraying on me
The property was quiet . The receptionist was not friendly and welcoming . Very robotic. Appeared fed up with the check in
Stayed in May 2024
Reviewed: May 6, 2024
Yamuna
MalaysiaThe suite is very small for a five star hotel. The sitting place near the pool could be better.
The ballrooms are excellent. The food was nice and the location is good at the heart of the city
Stayed in April 2024
Reviewed: May 4, 2024
Nurul
MalaysiaEverything is okay
Center of bandar Melaka
Stayed in May 2024
Reviewed: May 2, 2024
Hawa
SingaporeShould have more varieties of food..
The breakfast is ok ok only..need some improvement..
Stayed in April 2024
Reviewed: April 29, 2024
Sharmini
SingaporeWe had to pay everything by card. My aunts are old and do not carry credit cards. When they ordered room service, they insisted on payment by card then & there. Because I was not around they came up to the room at 10 plus st night yo collect payment. This is worse than a debt collector behavior. Rooms are not cleaned properly. Everyday I had to call housekeeping a few times. They even lead 2 of my aunts night dress misplaced & they have no training to resolve such matters.
The concierge was very helpful & friendly. The room was spacious.
Stayed in April 2024
Reviewed: April 29, 2024
Woon
SingaporeQuality of breakfast food need lots of improvement, eg soft-boiled eggs should not be at room temperature - lukewarm only! Chicken curry was too diluted. Time to change the mattress as it is already sagging in the centre, after so many years of usuage!
Stayed in April 2024
Reviewed: April 29, 2024
Lee
SingaporeThe daily make up room service is too slow. Most likely due insufficient staff. 2nd night my room was not clean until evening 8pm. by the 3rd night, I only change towers and amenities. No room cleaning as it was too late.
The hotel staff are friendly and make the stay comfortable.
Stayed in April 2024
Reviewed: April 25, 2024
Guang
MalaysiaNo bathtub in bathroom
Overall design
Stayed in March 2024
Reviewed: April 21, 2024
Siew
SingaporeThe chairs in the dinning area for breakfast need replacement. My brother sat on one of the chair and the legs gave way. Thankfully he was not hurt. When I informed the waitress, she just smile at me, replace the chair and clean the drink on the floor as it spilled. No apologies.
Location very near to the mall and 15mins to jonker street. Cleanliness ok and staff is polite.
Stayed in March 2024
Reviewed: April 20, 2024
Hariz
MalaysiaGood area, easy parking. Clean room
Stayed in April 2024
Reviewed: April 18, 2024
Yong
MalaysiaThe room bed should more flexible. They mostly just have two single bed in a room. It’s not convenient for us like the family have 3 kids.
Stayed in April 2024
Reviewed: April 12, 2024
Chandramala
MalaysiaBathroom was dirty
Nice room
Stayed in April 2024
Reviewed: April 12, 2024
Margret
MalaysiaThe toilet water drainage isn't that good especially near the toilet bowl
The hotel room was comfy n clean
Stayed in April 2024
Reviewed: April 8, 2024
Su
SingaporeThe hotel need renovation - toilet light not working, bathing area choke, water dripping at the false ceiling. There is hortage of manpower to clean the room.
Stayed in April 2024
Reviewed: April 5, 2024
Tan
SingaporeThe room assigned to me was facing another block…. No view, Privacy is compromised 😞😞
Clean and near the shopping malls
Stayed in April 2024
Reviewed: April 5, 2024
Erdiana
BruneiThe lift can get congested especially during peak hours
The room was spacious and clean. Service was very good.
Stayed in March 2024
Reviewed: April 4, 2024
Goh
SingaporeToilet bowl Seat cover not stable Not comfortable
Everything except that the phone is not working
Stayed in March 2024
Reviewed: April 2, 2024
Ee
SingaporeThe breakfast.
Stayed in April 2024
Reviewed: April 1, 2024
Poh
Singaporea bidet shower is leaking water, causing the toilet floor to be wet
room is spacious
Stayed in March 2024
Reviewed: March 31, 2024
Natasha
SingaporeAircon control didn’t work, beds and sofa were old and uncomfortable
Location, atmosphere and cleanliness
Stayed in March 2024
Reviewed: March 24, 2024
Avtar
MalaysiaRoom window facing other room window
Stayed in March 2024
Reviewed: March 24, 2024
Ilyana
MalaysiaI can say , the hotel is old. So the facilities , cleanliness, room , not satisfied.
The location is very good, near to many interesting places.
Stayed in February 2024
Reviewed: March 15, 2024
Mozarina
MalaysiaOnly jot clean at room
The bed so good
Stayed in March 2024
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