Reviews of Pullman Kuala Lumpur City Centre Hotel & Residences This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4 Jalan Conlay, 50450 Kuala Lumpur, Malaysia
#123 of 542 hotels in Kuala Lumpur
Guests' ChoiceReview Score
Based on 3435 hotel reviews
Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
9.1
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Facilities
8.3
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Staff
8.5
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Value for money
7.9
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Free Wifi
8.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: August 26, 2025
Musa
Saudi Arabia24 ReviewsGoodOver paid and deposit
Calm
Stayed in August 2025
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Reviewed: August 23, 2025
Kehchai
Singapore48 Reviews7 helpful votes“A beautiful hotel right at the centre of KL shopping district. Plenty of choices for good food”Very loud noise from slamming of room doors
Superb location, right at the centre of the Kuala Lumpur shopping district with plenty of choices for food.
Stayed in August 2025
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Reviewed: August 17, 2025
Mounir
Qatar21 Reviews1 helpful voteGoodFacilities are old like gym ,bathroom and kitchen is old staff need refurbish
Location is nice
Stayed in August 2025
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Reviewed: August 16, 2025
Abdullah
Pakistan1 reviewVery GoodThe food at breakfast should've been better like granola yogurt bowls or good French toast and HUMUS PLEASE
Love the rooms, especially the apartments. Also the staff was really friendly and nice.
Stayed in August 2025
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Reviewed: August 10, 2025
Samad
Pakistan5 Reviews2 helpful votes“Perfect for Families”Beds needs to be changed, not comfortable
Location was perfect as well as the room. We enjoyed our stay.
Stayed in July 2025
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Reviewed: August 9, 2025
Mohamed
United Arab Emirates21 Reviews“Very good location and helpful staff”Location is good, the room size also was great as I was traveling with my family
Stayed in August 2025
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Reviewed: August 8, 2025
Elli
Greece14 Reviews“Excellent location, very nice hotel, friendly and polite staff and exceptional breakfast.”Nothing
The room was very nice, spacious and modern. Great location within walking distance from restaurants and a shopping mall. The breakfast was superb both in variety and quality.
Stayed in August 2025
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Reviewed: August 6, 2025
Benyamin
Mauritius13 Reviews3 helpful votesWonderfulThe chief barman was awesome, he even try to speak French...( not bad ) Love the place Love the staff
Stayed in July 2025
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Reviewed: August 4, 2025
Zahidul
Australia6 Reviews1 helpful vote“Good location, accomodation & service”Almost everything
Stayed in July 2025
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Reviewed: August 4, 2025
Michael
Australia22 Reviews8 helpful votes“Better than some other that claim the 5*”Proximity to where we need to go. Rooms were more spacious than the standard. Friendly staff. My preference, a 24 hour reception, rather than some hosted joint with restrictions on check in, key lock, etc.
Stayed in July 2025
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Reviewed: August 3, 2025
Yasmin
Kenya20 Reviews3 helpful votes“This was our second time stay and we would come back… Pullman is our to go hotel even in Makkah and Madina”Due to adjusting to time difference we couldn’t make it to the breakfast in good time and the manager would not allow us to take any food to the room
Spacious rooms Great buffet breakfast Clean
Stayed in August 2025
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Reviewed: July 31, 2025
James
Kenya14 Reviews“Great experience!”In one of the rooms you could hear the toilet flash in the next one above
Location and high standards
Stayed in July 2025
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Reviewed: July 30, 2025
Chris
Philippines20 Reviews3 helpful votes“It was great overall except for the breakfast selection.”Breakfast is very limited and does not cater to other nationalities. There was an instance when I asked for a coffee from the waiter, and he didn't come back.
Location was good and near tourist spots in KL.
Stayed in July 2025
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Reviewed: July 29, 2025
Hannah
Singapore1 reviewWonderfulNone
Convenience, safe, cleanliness, car park facilities
Stayed in July 2025
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Reviewed: July 28, 2025
Nassr
Oman5 Reviews“In upcoming visits to KL pullman will be in top of my choices”Plumbing issues in one of the hotel rooms sink. No Arabic food in breakfast although so many arab guests during this season.
Clean and near the downtown and big malls. I would like to thank Mr. Farhan and Mr. Pravin for doing their best to accommodate us in two close rooms when interconnected rooms were not available
Stayed in July 2025
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Reviewed: July 27, 2025
Turlochan
Singapore2 ReviewsVery GoodNil
The front desk people were very helpful 👌.
Stayed in July 2025
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Reviewed: July 23, 2025
Linda
Malaysia4 Reviews“Excellent service, comfort and location”Pullman provided a room with a 'wheelchair friendly' bathroom. This was really appreciated for the convenience provided. Thank you!.
Stayed in July 2025
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Reviewed: July 23, 2025
Shariq
Pakistan9 Reviews4 helpful votes“Good break fast”Room with lots of dust everywhere
Breakfast
Stayed in July 2025
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Reviewed: July 15, 2025
Ghannam
Saudi Arabia32 Reviews2 helpful votesWonderfulDuring my recent two-week visit to Kuala Lumpur, I had the pleasure of staying at Pullman Kuala Lumpur City Centre Hotel & Residences on three separate occasions—and each stay was consistently excellent. I would like to extend my sincere thanks for the warm hospitality and the generous upgrade to the Royal Suite, which added a special touch to my visit. The suite was elegant, spacious, and offered a stunning view of the city skyline. The hotel’s central location, high-quality service, and outstanding facilities made every stay smooth and enjoyable. From the friendly staff to the great dining options and relaxing atmosphere, Pullman KLCC continues to exceed my expectations. Thank you once again for making my time in Kuala Lumpur so comfortable. I look forward to returning soon.
Stayed in July 2025
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Reviewed: July 10, 2025
Hishaamh88
Bangladesh16 Reviews4 helpful votes“Great 5 night stay in KL”The pool could have been slightly warmer. Rooms could have used lamps.
The one bedroom apartment was very spacious and well equipped. We went with our 1 year old who loved the views of the street from the 14th floor. The pool was good but the temperature of the water could have been a little warmer. We opted for breakfast on our last morning and the spread was quite fantastic - highly recommended! Location was excellent, with the Pavilion mall right across and Suria KLCC just 10 mins walk away through the skywalk.
Stayed in July 2025
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Reviewed: July 8, 2025
Muhammad
Pakistan21 Reviews1 helpful voteVery Good1 bedroom apartment has many facilities
Stayed in July 2025
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Reviewed: July 7, 2025
Mehmet
Australia21 Reviews5 helpful votes“Superb hotel and good value with a great location”Have stayed here numerous times and has been superb each time. Great location with a short walk to Bukit Bintang and KLCC.
Stayed in July 2025
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Reviewed: June 30, 2025
Muhammad
United Kingdom3 ReviewsWonderfulSlow check in and check out.
Good rooms. Excellent location. Excellent spa and pool
Stayed in June 2025
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Reviewed: June 30, 2025
Yvonne
Malaysia15 Reviews5 helpful votes“Good location”Took us 1.5 hours to check into our room because our room was not ready. I booked two units of the one bedroom apt and wanted it to be on the same floor. A request to the hotel was made through Booking.com for this special arrangement, however it was not recorded in the Hotel system. So thats causing a delay to check in.
Very good location. Had the one bedroom apt. Spacious.
Stayed in June 2025
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