Car parking is not always easy

It was clean and well maintained

Stayed in July 2025

Can refill breakfast foods frequently. One morning I showed up at 8:30 AM; most foods were gone. Another morning I showed up at 8 AM; the food was good.

The people at the front desk and the restaurants were super friendly, and Amisda gave amazing service at the restaurant. The room was very clean. The shower was awesome, with great water pressure and heat. The bed was comfy too. Plus, the room looked out over the lake. It's a great hotel if you want a chill vacation. I'd totally come back.

Stayed in August 2025

The bathroom was a bit dated, the shower area was really small.

Stunning view of Lake Taupo. Spacious room with comfy beds.

Stayed in August 2025

The pizza was ok, not great.

The grotto, the lounge area, the view. The service.

Stayed in August 2025

The beds are so soft, its difficult for us to sleep. The room and the whole facility is quite old. I suggest the hotel needs an upgrade or renovation.

The location and the view from our room. Staff were nice and accommodating.

Stayed in August 2025

Location and view

Stayed in August 2025

The fan comes on with the light in the bathroom and is rather loud. Would have been good to have a couple of knives, forks and spoons along with a dishcloth. Reception staff could have been more informative about the Grotto I.e; what the procedure is with the towels etc without us having to ask once we had booked it.

Great view upstairs. Enjoyed the Grotto.

Stayed in August 2025

There was a very bad smell in the foyer the rooms were dated and their patio furniture broken. The patios only gave a sun shade so if it’s raining it’s all wet outside. The beds were very soft.

The view was stunning and because the hotel was out of town it was quieter. This hotel would be perfect in summer to go for a dip in the lake then straight to the hotel. The pool was lovely and heated and their restaurant looked nice enough although we didn’t go. Parking was first in first served but we didn’t have issues.

Stayed in June 2025

Lighting in the bathroom was terible..no good for applying make up

Stayed in August 2025

Our room was above the lounge and the base sound from the vocalist/guitarist was annoying. I felt the dinner menu was a little basic. We had very noisy children close by as well as the staff cleaning cupboard which was also a bit noisy when trying to sleep in.

The view was superb. Easy access to walks. The bar/lounge area was very welcoming. The bed was amazing. The live music was awesome. Very friendly staff.

Stayed in August 2025

Hearing the plumbing from the room next door and the guttering, downpipe noises, dripping. Small leaking shower and off hand staff.

We like location, size of TV and comfortable bed

Stayed in August 2025

Ice tray was empty in our room

Lovely buffet

Stayed in August 2025

Only disappointed with one of our dinner menu (butter chicken)

Location and lovely room Terrific heated pool Lovely staff

Stayed in August 2025

Woken up by fire alarm an then returning to no running water. No alternative options were provided ie toilet or showers.

Luxury an comfort

Stayed in August 2025

No thermal private spa bath

the spacious bed! the view the hospitality

Stayed in August 2025

Terrible internet reception. Phone in room didn’t work. Food selection for room service minimal

Didn’t have on site

Stayed in August 2025

bed, mattress felt worn , rolled to one side on mattress

location, room, view, service, food

Stayed in August 2025

View, ambience, food, privacy.

Stayed in August 2025

Re Sauna - I booked sauna at 4pm so at 4pm I got the key and was asked to turn the sauna on. So thinking it was easy , it was not. I turned on the Main switch but nothing happened. Then I turned on timer, then hot heater light came on. Then I turned on another light switch. Thought I managed by self I finally got some heat after about 15 minutes or so, some warmth for next 15 mins as my time slot was 30 minutes. Then I left. In all I turned on four switches. Basically I got the sauna ready for the next person. Having to turn the sauna on was not my job. Someone left two towels and a water bottle in the sauna too, which I left there. On returning the key I mentioned this at the reception Food wise- seafood chowder had an actual muscle shell in the chowder. I enquired about why a muscle with muscle shell in the seafood chowder and the man said it keeps the muscle fresh. In my opinion Chowder is chowder there should be nothing hard in the chowder. I travelled the world lots and ate out alot. Never experienced this is before. In my opinion the seafood chowder with shell in it was a waste of money. As other seafood could have gone on its place. So I was disappointed.

Location. Room was clean, tidy and warm. I enjoyed the view.

Stayed in August 2025

Slightly tired bathroom, TV took some working out to turn on.

Location, price, staff, very comfortable bed.

Stayed in August 2025

Carparking was a bit limited. We did get a free carpark though

Loved the gorgeous view of the lake and it is an easy walk into Taupo town

Stayed in August 2025

The bathroom is a little tired, showing it's age

The view is stunning and the lakefront room was actually lakefront. The room was spacious with a huge bed, powerful shower which was a bonus.

Stayed in August 2025

Needs upgrade, badly

Location, view

Stayed in August 2025

Super comfortable beds, fantastic view and helpful staff.

Stayed in July 2025