Skip to main content
  1. Hotel reviews homepage
  2. New Zealand hotel reviews
  3. Waikato hotel reviews
  4. Pauanui hotel reviews
  5. Reviews of Grand Mercure Puka Park Resort

Reviews of Grand Mercure Puka Park Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Mount Avenue, 2821 Pauanui, New Zealand

#7 of 10 hotels in Pauanui

Guests' Choice

Review Score

Based on 155 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    7.9

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: August 5, 2025

    9.0
    Enjoyable invigorating
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The quiet ,the bird life ,the tree sorounds

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Really enjoyed our stay
    • Business trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights

    That the car was parked really far away.

    Great location, comfortable bed, loved the underfloor heating

    Stayed in July 2025

  • Reviewed: July 1, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Should have stayed longer to enjoy all the other facilities

    The location is absolutely stunning Nestled in the forest, like a treehouse. The peace and quietness is beautiful The bathroom floors and towel rack is heated.

    Stayed in July 2025

  • Reviewed: June 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room had slightly musty smell

    Nice spot nestled in the bush, friendly staff, heated pool. We had some drinks at the bar but didn't try the restaurant.

    Stayed in June 2025

  • Reviewed: May 9, 2025

    9.0
    The staff was very friendly and knowledgeable about local activities.
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 12 nights
    • Submitted from a mobile device

    Remote

    Nice atmosphere being in the woods

    Stayed in April 2025

  • Reviewed: May 1, 2025

    7.0
    Enjoyed the break notwithstanding the bad weather.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    I was a little disappointed that the menu shown on the web page was not offered on the night.

    Great location. Breakfast was as expected.

    Stayed in April 2025

  • Reviewed: March 26, 2025

    8.0
    A pleasurable stay; good food and helpful staff with great amenities and ambience
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No bathroom sealed doors and could hear dripping toilet cistern at night

    Location; design of main buildings; amenities

    Stayed in March 2025

  • Reviewed: March 18, 2025

    9.0
    An exceptional property in the most beautiful part of the NZ North Island
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not a thing- we loved it all

    Quiet, tranquil setting in a beautiful part of New Zealand

    Stayed in March 2025

  • Reviewed: February 22, 2025

    8.0
    Cosy lodge for couple
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fan in room too low from ceiling - my wife hit her hand on it accidentally. Swimming pool and spa area needs updating. Only one shower and in odd place.

    Lodges cosy and short walk to beach. Very helpful staff. Free bikes for cycle around town and boardwalk cycle trail.

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    A lovely stay for a special occasion. I was sad to leave!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    We didn't opt for breakfast as it was pricey.

    The staff were all really friendly. The setting in the native bush was tranquil. We used the tennis court, pool and spa pool and if we'd had more time we would have used the bikes too.

    Stayed in February 2025

  • Reviewed: January 22, 2025

    7.0
    They need to work on the restaurant and breakfast.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast buffet was not good. No healthy choices like yogurt, fresh nuts, a variety of cut up fresh fruit, fresh bread not from package. Needs fresh nut butters that contain no sugar. Needs eggs made to order as an option other than the standard buffet scrambled egg. Bacon is not cooked. Pastries are cold and store bought. Dinners were good except the vegetables including the roasted potatoes were cold every night. I sent them back one night to be warmed and they came back cold. The lamb, sirloin and chicken were good.

    Loved the lush surroundings in the bush.

    Stayed in January 2025

  • Reviewed: December 17, 2024

    9.0
    Perfect getaway!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not a great selection on lunch menu! Just wanted a simple sandwich and given there wasn’t much choice in Pauanui…

    Great location - loved the accommodation

    Stayed in December 2024

  • Reviewed: December 12, 2024

    8.0
    Rainforest Tree House
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower water pressure was weak, and the shower curtain had seen better days. Parking is available on site, but down a steep hill. Resort would transport you to/from your room by golf cart upon request.

    Small private chalet in the rainforest. Heated bathroom floors were a nice touch.

    Stayed in December 2024

  • Reviewed: December 9, 2024

    8.0
    Quiet, Peacefull and Tranquil
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    Due to the site been in the bush the pathways are littered with fallen vegetation which needs to be cleared, understanding this is a task but in the wet this could pose a problem

    The surroundings this hotel is situated in is unique, out of the way from noise pollution and listening to the birdsong was amazing, you really are in the trees

    Stayed in December 2024

  • Reviewed: December 8, 2024

    9.0
    Great stay in unique settings
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had a lot of bugs which is kind of the nature of being in bushes. The gym could use an upgrade and also has a lot of bugs. None of that are deal breakers, but the stay would be perfect otherwise.

    Unique setting. Friendly staff. Close to the beach and walks

    Stayed in December 2024

  • Reviewed: November 21, 2024

    8.0
    Lovely hideaway close to beach
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quite steep returning to my room

    Comfortable room, well appointed with peaceful outlook among trees.

    Stayed in November 2024

  • Reviewed: October 27, 2024

    9.0
    The perfect place to unwind and immerse yourself in nature
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The peaceful bush setting with birdsong and perfect place to relax and wind down. Friendly staff. Nice restaurant and well appointed rooms with balcony and views of the native bush.

    Stayed in October 2024

  • Reviewed: October 13, 2024

    8.0
    Relaxing and awesome
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    None

    Nice staff . Very helpful and accommodating.

    Stayed in October 2024

  • Reviewed: October 10, 2024

    8.0
    Should have complained about dinner at the time
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The food for dinner was expensive and definitely not value for money

    It was prefect for a relaxing two days

    Stayed in October 2024

  • Reviewed: October 8, 2024

    9.0
    Wonderful! Private.
    • Leisure trip
    • Family with young children
    • Family Interconnecting Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff weren’t very attentive in the restaurant, tables weren’t cleared, drinks weren’t offered. Decks need a stain in the units.

    Beautiful in the modernised areas. Charm in the non modernised areas. Love the dark wood. Very clean.

    Stayed in October 2024

  • Reviewed: October 3, 2024

    8.0
    relaxing and rejuvenating
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no chrome cast on tv Tennis Rackets were broken

    staff very friendly restaurant dinner was amazing

    Stayed in October 2024

  • Reviewed: August 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There could be long mirror for makeup for girls😉 True

    Nature

    Stayed in August 2024

  • Reviewed: August 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It’s like being in a rain forest. The staff are amazing. Especially the young bar tender 😌

    Stayed in August 2024

  • Reviewed: July 27, 2024

    9.0
    Beautiful private settings in nature food and staff were very helpful.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    All good

    Lovely location and private

    Stayed in July 2024

  • Reviewed: May 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room had sheets and mattress protector rolled up on the end of the bed. I think they were dirty and forgotten to take it away. Also on Sunday morning we ordered proper coffee but told the coffee machine was broken.

    It was peaceful, quiet and good for relaxing.

    Stayed in May 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: