Bed was abit lumpy

This was our second stay there and very much enjoyed it. We were upgraded to junior suite which was a lovely touch. The hotel is much smaller and not as busy as a huge hotel chain

Stayed in August 2025

Restaurant a little expensive.

Great location, gorgeous art deco and great food.

Stayed in August 2025

Property don’t have gallery for car drop off.. if by luck get parking then fine otherwise need to drive around the street ….,

Location and Hotel theme …

Stayed in August 2025

Lovely rooms welcoming staff and they have us an upgrade

Stayed in August 2025

The room smelt musty

Good location

Stayed in July 2025

The rooms could have been cleaner, for example mold growing on the blinds, surfaces not wiped down for what seemed like a long time and fruit flies lingering around the breakfast station

Size of the room and comfy bed

Stayed in July 2025

Very helpful and welcoming staff. The food we had for dinner was beautifully prepared.

The friendliness of the staff. The restaurant was lovely.

Stayed in July 2025

Location is awesome, facilities are lovely and feel really luxurious. The staff are so welcoming!

Stayed in July 2025

The gym was underwhelming

Beautiful furnishings, friendly staff

Stayed in June 2025

Due to the location being on Queen Street, you could hear pedestrian noise outside which can be quite loud on a Saturday night.

Beautiful room. Lovely decor. Close to Commercial Bay and waterfront where we went for dinner and drinks.

Stayed in June 2025

A bit dated. The bedding and pillows were not good quality. Very dusty behind the bed.

Good Location

Stayed in June 2025

Central location, great for seeing the city. Very helpful friendly staff and a comfortable room

Stayed in June 2025

I had advised the purpose of my stay was to get some real rest, but I was put in a room next to the main road which was super noisy (not ideal). The gym was underwhelming with very little facilities and no natural light. One of the lights was not working in the bedroom bed head and the in-room menu (on the TV only was nothing exciting, and also not accurate).

The staff were wonderful (particularly the concierge). A super comfy bed & really enjoyed my stay.overall. a good location close to Britomart and Albert Park.

Stayed in June 2025

Noise from the club behind

Boutique small and great location

Stayed in June 2025

A bossy restaurant manager who rather than politely saying the restaurant was closed for a private function. Quizzed us as to whether we were even staying in the property and then dismissed us to the lobby. The check in person was lovely but he was just too rude to have that front of house position.

Beautiful and well located

Stayed in June 2025

Great location and rooms are stylish and clean.

Stayed in May 2025

Gorgeous rooms - loved the teapot and cups

Stayed in May 2025

It is beautifully presented, it was different to most places we have been to, so enjoyed the luxury. The curtains were great and blocked the light, except for the edges and middle, that brought in a lot of the city lights. It didn't bother my husband, and he says I like to sleep in the dark like a vampire, so perhaps it is just me 😅

Stayed in May 2025

Room TINY!!! I stubbed my toe on the suitcase holder twice (Ouch)

Meal fantastic (worth the high cost) Decor great.

Stayed in May 2025

It was difficult to find where to park the car outside on arrival. On leaving, the lift dangerously closed without warning on my husband while he was trying to get our suitcases in and the safety open failed to work. My husband had to let go of the bags and managed to pull his arm out of the closing lift, narrowly avoiding serious injury. When I relayed this incident to two members of staff in the foyer they failed to take it seriously.

Great location, comfortable and clean room, good food and service in the restaurant, nice hot spa facilities and convenient valet parking service.

Stayed in April 2025

Lovely furnishings in the room, it was beautiful

Stayed in April 2025

We were on the top floor and not accessible by lift. Had to take two flights of stairs which was not ideal after recent surgery. The maintenance on our room was disappointing. The electrical socket out in the bathroom was coming out of the wall. The doorstop on the back of the door had been moved but the original fixing point had not been made good to match the door. The one small window in the room looked as if there was black mould coming through the wallpaper and finally half of the led downlights were not working.

Fable beds are some of them ost comfortable hotel beds I sleep in. Their mattress toppers are phenomenal

Stayed in April 2025

Valet parking costs $60 but we still had to park our car ourselves as concierge didn't do manual. Also found some staff really unprofessional and overstepping boundaries of professional language. Breakfast was very basic for this level hotel.

Great location and a beautiful building and interior. Comfy (but small) beds. Clean.

Stayed in March 2025

Lovely room, comfortable bed, friendly staff. Handy location and quiet even though on Queen St.

Stayed in April 2025