nothing no complaints at all

Breakfast was wonderful and cooked to order along with a huge buffet. The staff was fantastic and served us port by the fire in the afternoon. The Lawrences was perfectly located as well.

Stayed in March 2024

Difficulty to find parking

Location, style, staff, passion, comfort

Stayed in December 2023

Location is excellent. Sintra is a small village surrounded by streams and woods. You can walk to restaurants and shopping areas from this hotel, which is situated by the forest. Staff if fabulous.

Stayed in November 2023

Some stree noise in the morning.i.e.Tourist groups.

We thought the breakfast good. We enjoyed the extensive selection. We found the staff most helpful.

Stayed in October 2023

Nothing

Perfect

Stayed in November 2023

a bit noisy, faucet leaked, toilet didn’t work properly (had to fix it to flush it)

location, the charm, the cozy sitting areas, very helpful and pleasant staff

Stayed in October 2023

Nothing

Quaint peaceful and full of charm . We were upgraded to a suite .Very helpful staff

Stayed in October 2023

Food was ok, with some odd choices of accompaniments, but I think this was largely Portuguese cuisine rather than the hotel kitchen

Old fashioned but discreet, and rather lovely

Stayed in September 2023

Limited parking and now you cannot drive a private car in the old town or to Peña Palace. Parking is impossible in the main town area. Even if you can drive it’s incredibly hard and nerve racking. This is a Sintra problem, not the hotel. Streets are narrow, winding and busy with traffic.

Location is good being very central, walk to main square and many sites. Comfortable, large room, great breakfast. Staff are excellent!!

Stayed in September 2023

With the property being so old, it doesn’t feel as clean as some other hotels. However, I still thought the room was well taken care of while maintaining its rustic charm. At one point, the bathroom smelled a little funny.

Great location, nice staff, good breakfast, lots of history in the building and beautiful views.

Stayed in August 2023

Nothing comes to mind

It’s a beautiful location, amazing views across the valley and not far from the centre but far enough so that it’s not too busy. The hotel is also the oldest in the Iberian peninsula so lots of history (Lord Byron stayed there)

Stayed in August 2023

Central location, beautifully restored old building, friendly staff, excellent breakfast

Stayed in July 2023

upgraded to suite , superb excellent breakfast.

Stayed in July 2023

Parking a rental car was very difficult. Minimal parking spaces. Had to park in an old horse barn

Excellent friendly helpful staff

Stayed in July 2023

Beautiful surroundings, walkable into Sintra Centre. Staff was very accommodating and so friendly. Helped us park car and found restaurants and tour guides. Lovely hotel.

Stayed in May 2023

No comfortable seating in room. No screens on windows, so, mosquitoes!

Beautiful room, good breakfast buffet.

Stayed in May 2023

Might quibble about dated room decor but it was also the charm

The staff, lots of them and helpful with charm Room balcony great

Stayed in May 2023

bathroom dated with grouting requiring a makeover . no bath towels or slippers which in a suite should be standard. a Wooden stirrer and no teaspoons and a mere 2 teabags in the room tea/ coffee compendium again was on the sparse side !

clean and quiet and attentive friendly staff and a comfortable bed .

Stayed in April 2023

We were upgraded to the Lord Byron suite which had a spacious, charming sitting room with a balcony and great views. The location at one end of the main street in the old, upper village was a perfect place from which to walk to the Quinta da Regaleira and for the wooded trail hike up past the Castelo da Mours and on to Pena Palace. The breakfast buffet offerings the day of our stay were limited however we had options off an a la carte menu which were very well prepared and nicely served.

Stayed in March 2023

The air conditioning noise

The views

Stayed in February 2023

shower was a bit slippery and not a fan of showerhead

location and people

Stayed in February 2023

Outstanding service of the staff. Clean and proper rooms, with a bath . Suites and some rooms have magnificent views . Friendly staff , all very helpful. Diner is a must! High quality and the Gents who did the service in the restaurant are truly stars in service and etiquette. High standard, formal and friendly. Leg of lamb super tender, and the desserts .... O.m.g.. never had a cake 🍰 and pie like that.. And breakfast.. do it! Youll feel like a time traveler with damast napkins, fruits, cakes, scrambled eggs , pie, toast.. and so on and on.. 10+ on all points.

Stayed in January 2023

This hotel was truly wonderful. It has an air of sophistication layered in antique beautiful touches like wooden dressers, night stands. It meets a great balance between luxury and rustic beauty. The staff were incredibly kind and genuinely nice people who enjoy their jobs.

Stayed in December 2022

Things are old. and I understand it’s an old hotel and that is the style but I mean as in some things are old and and noisy and broken. Also I paid more for a room with a bath tub and it wasn’t working. they should have made me a discount…

decoration and style. everything was clean

Stayed in November 2022