Animation for kids (program) could be better. Limited hours for activities (tennis, darts, football, etc) only available when animation staff is around.

Clean, good quality food, restaurant options, friendly/smiling/helpful staff. Size/cleanliness of room, spa massage was really good,

Stayed in April 2024

Cats everywhere

Liked everything in this place, the resort amazing, the staff so friendly in every department, in short amazing, will recommend to anyone

Stayed in April 2024

Right place for family with kids and friends. Very friendly staff and unforgettable foods and drinks.

Stayed in April 2024

Nothing.

The stuff was amazing and helpful specially one of the stuff (Bouchra)

Stayed in April 2024

Every thing is brilliant

Food, pools and beach

Stayed in April 2024

just 2 comments: 1) A/C cooling temperature is regulated by the hotel during night time; it was not so comfortably cool during our sleep. 2) Although all meals tasted very good, only the western styled desserts (cakes) were not that delicious , they look good but lack of flavor.

Friendly helpful staff including waiters who repeatedly asking guests in the restaurant for any request ( drinks)!, the food in general is delicious , plenty with lot of varieties. in addition, food kiosk everywhere around pool and outdoor facility area to have finger food, drinks , snacks and ice cream. the evening entertainment program is lively and exciting , we stayed for 1 week and every night there was different program which was very interesting. The beach is clean and beautiful ( sand beach) no need to use sea shoes, there are plenty of sunbeds, the room we stayed in was on the 6th floor with a direct view to the sea, it is quiet and comfortable. bathroom amnesties are of good quality ( shampoo and body gel from Molton Brown). We truly enjoyed our stay.

Stayed in April 2024

For me, I would have liked a heated pool accessible outside and in during my April visit. Only the kids pool was heated and although out of season was occupied by - as you would expect - by kids and families. The indoor pool was apparently heated but still seemed pretty cold to me! And here I would have to provide my only criticism of the hotel - the indoor pool and changing area although looking lovely online in reality was a little tired, as was the changing area. I feel bad for saying this as it was in contrast to my positive experience of everywhere else there. I didn’t go to the gym or use spa facilities but if the reception area was anything to go by I have no doubts that they would also be fabulous too.

The variety of the food provided ensured that most of our family needs were catered for! We do have one or two more fussy family members but we were never left hungry! A la carte restaurants open during our short stay provided another choice which were good value and in lovely surroundings. The all-inclusive option worked out well for us - plenty of choice whatever time of the day or night! Staff could not be more helpful, accommodating or attentive - always there to assist in a friendly and supportive manner. Facilities were lovely!!!

Stayed in April 2024

Hairdryer fixed in bathroom. Found room hot at night. Safe too small for laptop storage

Access to beach. Very large pool. Aqua aerobics. Coffee shop. Lounge bar with music. Very clean

Stayed in April 2024

Everything was perfect. Liked everything

It was clean, beautiful and had so much to offer

Stayed in March 2024

Nothing

Everything honestly

Stayed in April 2024

Cleanness, attention to details, very friendly and helpful staff. The food was great and a lot of verities. Because we’re on out honey moon, the decorated our room, gave us room service for free, free breakfast in bed, and free dinner in one of the paid restaurants. Overall, the best experience you can get for your money! And special thank to Bushra from public relations for all the amazing gifts

Stayed in April 2024

Room cleaning service during the stay could have been better

Everything was wonderful and special.

Stayed in April 2024

Nothing

Beautifully maintained gardens and pools. Spacious bedroom. Excellent food.

Stayed in April 2024

I was impressed by the quality and variety of dishes that were available at the main restaurant. Additionally, the hotel has a private beach which was clean and quiet. Our rooms were clean, comfortable, and equipped with everything we needed. I appreciated how the staff ensured they were well-kept.

Stayed in April 2024

Nothing at all

Everything was perfect All the staffs helpful All services perfect Restaurants and parties perfect we enjoy every thing We would like to send a special thanks for Mr Fuat at luna pastries (100/100) Mr Halil at main restaurant and bar Mrs Busra at customer relation (front desk) Mr Mohammed at main restaurant And very special thanks for Fun Makers Specially (red hair lady)

Stayed in April 2024

In general, I think, that someone at the hotel is very talented at making the inclusive buffet look like a million bucks, however, when you look closer, the selection of actual mains, is very limited. There are many dressings etc, however. Especially the breakfast was problematic to me. I struggled to find something I wanted to eat at all. Again, the service level of the staff was above and beyond! My biggest problem, however, is that it doesn’t say anywhere, when you book a land view room, that it means that you are right next to a very busy road. I’m not normally fussy about traffic noise, but this was too much. Luckily reception managed to find me a room a bit away from the road. It was an upgrade, and I’m very thankful, but you can’t expect that to be possible every time. The land view rooms are half of the hotel.

The service level can’t really get any higher. Everyone was so kind and helpful. Thank you! Drinks are amazing and great quality. Coffe house is outstanding. Beautiful beach! Great main pool, however not heated.

Stayed in April 2024

All things

Stayed in April 2024

They have a tiny old useless hairdryer, they really should upgrade as it doesn’t really dry lots of hair. I didn’t bring mine. One of the swimming pools for kids seen in the photos, was not there in the facilities.

Hotel and facilities are very nice BUT some of the leisure/pictures on your advertise wasn’t actually there. But overall, it was nice.

Stayed in April 2024

Not enough things to do in winter

Food was lovely, view and rooms were amazing

Stayed in February 2024

Every thing was great

Wonderful hospitality Wonderful employees Great facilities

Stayed in April 2024

Rooms

Restaurant Bar Fun makers

Stayed in April 2024

n/a

location, service, hygiene, hospitality and top notch service!

Stayed in March 2024

Nothing

Everything!!! The hotel offers great facilities and amazing food options. It is particularly very well designed for families with kids.

Stayed in April 2024

Taxi and Cars for trips and tours are expensive and sometimes more than double

All inclusive and atmosphere

Stayed in April 2024