Staff at the Front Desk, Valet and Saguaro Pool was great, but elsewhere (other dining) the service was slower / less attentive.

Amazing grounds, perfectly manicured and clean, very scenic and beautiful.

Stayed in April 2024

Lack of clear signage on back side of property

The vibe and staff were tops

Stayed in November 2023

flavor was not big for huejos rancheros

The breakfast was not very good at McAurthors. Tons of avocado and not much eggs and meat.

Stayed in September 2023

Limited second floor access

The room location

Stayed in August 2023

Weather was too hot !!

Very nice atmosphere at the lobby and restaurants, ample rooms and big swimming pools

Stayed in July 2023

It was pretty dirty. We were surprised at how much garbage was always out around both of the larger pools. We watched staff walk past tables filled with garbage many times. It was excessive. We also wished for better ice & water access.

Gorgeous architecture and grounds, nice pools, and a huge variety of inviting seating throughout the property.

Stayed in September 2023

The facility was beautiful! The staff was amazing!

Stayed in August 2023

Nothing to dislike. Liked everything.

The smell!!! It's amazing. The food was really good. The early check in if rooms are available. The fact that you're able to check out and still use the pools for the rest of the day.

Stayed in June 2023

N/A

The property is gorgeous! The food was AMAZING (not always the case at resorts) and we really loved the adults-only pool!

Stayed in August 2023

the food everywhere was amazing but it’s all very pricey so just keep that in mind (drinks are $20 each)

truly gorgeous, very friendly and comfortable

Stayed in August 2023

Always would like lower price esp in June in Phoenix, but buisness conference was there so..... Of course very hot but that was totally expected.

Conference. Hotel is an extraordinary cultural and architectural icon. And you don't sacrifice comfort/ luxury to get the vibe. Expensive but not outrageous considering what you get.

Stayed in June 2023

Food was a little overpriced

architecturally beautiful hotel with comfortable beds, very friendly staff and super clean. Stayed for 4 nights and my favourite was spending time at the Tierra Luna Spa and experiencing their wellness amenities.

Stayed in July 2023

Nothing

The property was clean and well kept. The architecture of the buildings were beautiful as well as the gardens. The staff were very friendly. The kids loved the pool! There were 7 but we only ever made it to the pools with the water slides, which were great.

Stayed in July 2023

More misting machines please! And better mattresses would great. (Not a horrible mattress but could definitely feel I wasn’t on my Tempur -pedic at home.)

Stunning architecture and landscape. The attention to aesthetic detail was impressive. Loved the saline pool water & the pool by our room was beautiful. The water slide at the big pool was a blast for my daughter and me. The fitness center was spacious, cool, and full of high end equipment. It was clean, which unfortunately is not always a given in hotels. And we really appreciated 24/7 pool & workout facility access. Every employee went above & beyond to make us feel welcome and assist us. We felt like we were getting the royal treatment.

Stayed in July 2023

We didn’t find any mini stores within the resort where we could purchase drinks and snacks. Maybe we missed such a place or maybe it was intentional.

A lot of choices to swim in the resort at this time of the year. Having the pools open 24/7 was an extra bonus.

Stayed in July 2023

We attempted to get massages multiple times, however, never received a return phone call. So, we ended up going to another property and spent almost $3k on massages at a different resort. Hope to have a better experience next time.

The service and quality of the food was fantastic. A particular waitress and hostess who worked every morning during breakfast while we were there, made us feel at home. They provided great conversations and information about the surrounding area.

Stayed in June 2023

The staff was fantastic - well trained and extremely friendly and helpful. They went above and beyond to make our stay memorable.

Stayed in July 2023

something out of there control the crickets lol

grounds were clean and the staff was on point

Stayed in June 2023

The property was great and so was the staff thankfully because my reservation with booking was a disaster and I will never use them again. I appreciate the staffs help getting everything figured out which they didn’t have to do

Stayed in June 2023

It was not walking distance to anything but you could Uber

We were so amazed at how wonderful this resort was! Tons of pools, food was great, lots of places to eat. The customer service was amazing from everyone we met!

Stayed in June 2023

Meals overpriced

Location. Staff. Cleanliness.

Stayed in June 2023

they took forever to get us in a room. could have been more forth coming on how long it would take. other than that they are great.

everything. as always top notch.

Stayed in May 2023

The shower needed to be scrubbed better. Our room was not cleaned twice.

I loved the attention to detail! The tables by the pool had little succulents. The furniture selections were perfect for the spaces. The color of the room were calm and soothing. I was inspired by all of it!

Stayed in May 2023

Noisy at weekends and up to midnight. The old style windows give no sound proofing.

very clean

Stayed in June 2023