When you stepped on the elevator, it smelled like someone had used the bathroom in there.

Bed was very comfortable. Room was quiet.

Stayed in July 2025

Location

Comfortable beds and friendly staff

Stayed in May 2025

ok

Stayed in January 2025

Mattress and pillows were uncomfortable

Stayed in December 2024

The lady that checked us in was not only totally incompetent, she was rude. A few people were in line attempting to check in (all with confirmation numbers) and it took nearly an hour and a half to get the room. She kept telling us that “she was training” which I sympathize with. It was her rude behavior towards as that was totally uncalled for. I will NEVER stay at the property again under ANY circumstances. Anyone who chooses to employ someone like that in the hospitality business does not deserve my business. To add insult to injury, the property has charged my card twice for more than double the amount that I booked for. I’ll try to get that resolved with the property but will likely just have to call my bank.

It’s close to the USM campus

Stayed in October 2024

Nothing

Everything

Stayed in April 2024

Bathroom cracks were dirty.

Stayed in March 2024

The breakfast was not very good.The first day, The sausage was undercooked.The waffles were overcooked.They were really hard and couldn't get a fork for them. The 2nd day, the fruit was moldy.. They ran out of coffee, and it took them an hour to get a new coffee made. The door to the room kept sticking, and it was hard to push it open. Their indoor pool was so cold.We could not go swimming (it was ice cold) Paying such a high amount for a nice room.Just so we can have an indoor pool that we couldn't Swimming i

The staff was very friendly, the beds were very comfortable, the location of the hotel was great.It was in five miles of a lot of restaurants, and the interstate was very easy to get on and off.

Stayed in March 2024

Roach in room

Location, comfortable, quiet, nice staff

Stayed in October 2023

Laundry room washing machine was out of order. Pool sitting area needed cleaning. Breakfast only consisted of pork meat. Not everyone eats pork.

I liked the location. Staff was nice. Everything was available when asked that we needed

Stayed in August 2023

It was fairly run down and I did not feel like it was good value. The property in the front of it also looks abandoned and it did not present well as a result. Upon arrival, I wished I had booked at other nearby hotels that seemed more well kept. Also, the GPS takes you on the most awkward sharp turn to the property. There is a better access road a block down that doesn't require you to cut across a lane of traffic at the light.

They had availability with double beds and the rooms were nice and cool. The shower in the room bathroom had good pressure. Did not try the breakfast but appreciated the coffee and tea in the lobby.

Stayed in August 2023

The bathroom floor slipped and the rail very loose

Stayed in July 2023

The floor in my room was soaked. I definitely will not be coming back to this hotel.

The price was decent. Room was clean.

Stayed in June 2023

All was good

It was good

Stayed in April 2023

The double beds were not queen beds as I was told prior to booking. Me and my spouse could barely fit in the beds. The cable was not working. Also, the toilet got stopped up and the staff sent a plunger to my door for me to work on the toilet. This was ridiculous. They eventually moved us to another room with double full size beds. When I asked to speak with a manager, none was available. They took my info and never called me. I will never stay at this hotel!

The location was okay.

Stayed in June 2025

Very nice and clean

Stayed in May 2025

N/A

The room was clean and the bed was comfortable. I loved everything about this hotel.

Stayed in May 2025

Dirty room

It was very close to a lot of food places and shopping

Stayed in May 2025

If we are charged for breakfast, since is part of our stay and there was no breakfast. There should be some gratuity or subtraction on our bill. We had to buy breakfast at another restaurant.

The first day, there was breakfast. The second day, Sunday, there was no breakfast.

Stayed in April 2025

Room reserved was not the room we got. Property failed to do anything about it. Microwave was broken, no ice machine on 3rd floor. Pool was closed, waffle machine broken. Roll away bed was broken.

Nothing

Stayed in February 2025

when i first got here, the lady booked us in a room that already had guests in it. we used the room key and all, I was so embarrassed. We got a new room, got settled, then we out for dinner etc. when we got back i called the front desk complaining because we have roaches in our room. the night worker was no help and he told me that was the first time he heard it. I took a picture and will make a formal complaint in the morning. I understand it having people in and out but there should be proper procedures in place and double booking a room, she should have checked the computer instead of just giving me a key. she had a stack of keys already programmed.

location

Stayed in December 2024

Wifi wouldn't connect plus they were remodeling so no ice any where as well no laundry room available like it was supposed to be for guest the hotel smelled horrible an was dirty in the elevator

Desk staff was very easy to deal with an helpful

Stayed in November 2024

The conditions of the rooms were awful. The rooms were dirty. There were stains and garbage on the carpets, the showers were in bad shape, looked like it was about to fall in. Several of the rooms had non-functional TVs. Rooms were very humid and uncomfortable.

The breakfast was okay for Continental style breakfast. We actually expected more from the description on the website. They were doing construction so I understand that there was some concessions that had to be made.

Stayed in November 2024

Construction-not a problem all things must be maintained in order to continue to have nice things, however either the crew is messy and don’t care or house keeping needs to check behind them. There was paint/puddy stain in the carpet down the hall wall. Splatter of white in my room floor, not little spots quarter/half dollar size, easy to see size spots. There was some thin white paint or plaster remaining in the tub. I think has a lot to do with a messy construction crew. On another note, the hotel is not the easiest to find when you’re not from the area. I could see the sign, but for some reason gps took me to a near by hotel.

Friendly staff. Conveniently located to USM campus Check out at noon- big plus!!

Stayed in October 2024