Room had a nice balcony but the little metal chairs were not so comfortable and the view was not great, overlooking the dirty rooftop of an out-building next door. Room rates were a bit pricey.

Great location, very quiet and clean, well-maintained, lovely facilities and furnishings, nice amenities. Breakfast buffet had a great high-quality selection. Lovely courtyard for outdoor dining. Pool was small but very nice and clean. Staff were all super friendly and helpful!

Stayed in September 2022

had to valet car

excellent location and very clean, staff was very friendly and not pretentious

Stayed in September 2022

close to everything

Stayed in August 2022

nothing

nice. decor and close to all in town

Stayed in August 2022

Staff at breakfast were less than enthused to be there. Offerings were blah. At over $500 a night...cheap melons and small yogurts with bland bulk food-like granola. And you have such beautiful bakeries in town...why not partner with them on pastries? And why cheap China made coffee mugs in the rooms? You sell beautiful hand crafted mugs in the lobby but then don't have them for your guests for morning in room coffee? You miss an opportunity to partner deeper with a local potter and create an on brand experience for guests. And, single use pods are not sustainable BTW.

Still a great location.

Stayed in June 2025

The bed wasn’t as comfortable as expected

Loved the Japanese soaking tub

Stayed in May 2025

Good location in downtown Healdsburg. Staff a bit incompetent when it comes to Booking.com bookings. Tried to charge us nightly room rate even though we had prepaid. Took 3 people to figure it out. No apologies just disagreeing with us even though we were right. Breakfast used to be included but now separate billing. Food nothing to get excited over and the service is so slow. I know it’s California but geez does it really take 20 minutes for a toasted bagel. Better options are available for hotels and I’d consider them over H2.

Stayed in March 2025

Feeling welcome Interested

Location

Stayed in September 2024

The room (studio king) was small compared to the photos. We were also put in a room that had issues with the wifi (the front desk staff said they had had complaints from our room and the one next to us; so WHY put us there?). When I spoke to the manager, he said they had not had a complain in the last month (even though the front desk staff had just told me that wasn't the case) and he made me feel like he did not believe me. Our only option was to move down the hall but we had already unpacked. It was very disappointing. The front desk staff also did not have great suggestions when asking about different options around town. Overall, they did not seem well prepared.

The location of the hotel is great. It is right and town and easy to walk places.

Stayed in March 2024

Breakfast was mediocre — both what was included and a la carte. For a $600/night hotel I expected better food.

Stayed in September 2023

The front desk staff was not particularly friendly. Came back at 11 pm after dinner and two people at the front desk did not even bother to look at us coming in from the front door and just chatted away amongst themselves.

Location is great

Stayed in April 2023

The parking situation at H2 is unacceptable for any group. The valet can handle 1 car per 10 minutes. long delays on checkin and checkout. The elevator was broken both days we stayed. The was not an acceptable level of bell service for guests. The hotel is understaffed , except at breakfast. The staff averaged 25 years old and were untrained. Our party was locked out of our rooms on day of checkout and checkin, due to front desk training issues. No staff had called for elevator repair, we finally had to call the sister property at hotel Healdsburg to speak to the GM before elevator repairs were scheduled. The staff failed to notify our party that a key was required to turn on power in the rooms and the location of the device. The staff failed to pass out our breakfast vouchers to the 20 guests at checkin, causing delays the next morning. We received terrible service during our stay from start to finish. The staff was not trained in hotel operations and there was no one that could be construed as a manager that could handle anything more than taking a credit card and issuing room keys. 90% of the party agreed that they would not return to the H2.

Room accommodations were nice, but small.

Stayed in March 2023

The elevator didn’t work for almost two days. That makes for a lot of stairs climb. The heat system did not work the first day and the following days it was inconsistent. Either it was very cold in the room or very warm. The continental breakfast was substandard and they were often out of items

The location was the best

Stayed in March 2023

I didn't get parking included, they sent my car offsite which was a nusance. I couldn't open the door to go out to the pool area. My business was canceled, but I couldn't cancel the room.

Stayed in January 2023

Platform bed was not comfortable. Water flow from open shower was problematic. Lobby did not feel warm or inviting.

Location.

Stayed in October 2022

Unresponsive staff-I decides we were jinxed because no one served us-I realize there was self serve but I wanted a served meal. One day the the server asked me at the very end of our time there if I wanted to order anything and I said it was too late!

Smart use of their public space.

Stayed in October 2022

The air conditioning was not working on the 4th floor. As a result the room was stuffy and warm. Made sleeping uncomfortable. The staff was not proactive about the issue.

Stylish property, awesome location!

Stayed in June 2025

food quality for breakfast could be improved

everything

Stayed in January 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in May 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in June 2025

There are no comments available for this review

Stayed in July 2025