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  5. Reviews of Holiday Inn Express & Suites Bloomington, an IHG Hotel

Reviews of Holiday Inn Express & Suites Bloomington, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

117 S. Franklin Road, Bloomington, IN 47404, United States of America

#11 of 31 hotels in Bloomington

Guests' Choice

Review Score

Based on 421 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 26, 2024

    9.0
    Wonderful stay at a good hotel with excellent location.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast. It was good but could be improved.

    Mid-West hospitality that you cannot beat. Very friendly staff and professional.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Wonderful breakfast! Great location for us.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    8.0
    Very friendly and comfortable
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Lots of variety daily

    Stayed in April 2024

  • Reviewed: March 21, 2024

    9.0
    Good location and stay for a college visit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Free breakfast and parking and a great price.

    Stayed in February 2024

  • Reviewed: February 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accesible
    • Stayed 4 nights

    Breakfast was great! And all staffs are so kind. I recommend this hotel if you need to stay at Bloomington.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 1 night

    Thermostat was 86 degrees when we arrived and it took awhile to cool down.

    Breakfast was good. Location ideal. Parking and access to elevators, extremely convenient.

    Stayed in January 2024

  • Reviewed: December 22, 2023

    7.0
    Was good time.
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room size

    The kids loved the robot Archie. The room was nice but I thought would be larger for the price.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    We stayed in a room on the second floor next to the storage room. There was a loud noise coming from room (sounded like one of the pipes) that kept us most of the night. Told the front desk and they said they would address it, which they did.

    The front desk was responsive to our needs.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    8.0
    Fast but accessible
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    First room had a smell but was moved no problem

    Stayed in October 2023

  • Reviewed: October 30, 2023

    7.0
    Great location to everything in Bloomington
    • Leisure trip
    • Group
    • Executive King Room
    • Stayed 2 nights

    Sofa in the room was old and beaten down. It was low to the ground and hard to get up from. Also, the mattress/pad on the pull out was worn. Again, hard to get out of when needed. There were extra sheets but no extra pillowcase.

    Staff rectified a cleanliness situation in original room. Moved us to another room on another floor. Breakfast service was good. Food was hot, entrees were switched out quickly, and everything was tasty.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Hearing Accesible
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the bed and hot tub my girl liked the breakfast and robot

    Stayed in October 2023

  • Reviewed: August 19, 2023

    8.0
    Suitable for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Window covering allowed light through which made it difficult to sleep in the morning. On a flight path and planes started early.

    Breakfast was suitable. Would have appreciated some fruit.

    Stayed in July 2023

  • Reviewed: July 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accesible
    • Stayed 2 nights
    • Submitted from a mobile device

    That one of the elevator was broke down

    They front desk Clerk was wonderful

    Stayed in July 2023

  • Reviewed: May 30, 2023

    9.0
    loved it
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I thought the carpets were a bit old all over. But that’s a minor issue in my book. I thought it was a bit pricey considering I paid $160 every night including taxes and fees.

    very convenient location right next to Highway 69. The breakfast was real nice. Also liked the fact that they had a heated pool indoors. Unfortunately I was not able to use it. I was also very appreciative of the very nice room that I was assigned. Very spacious and bright

    Stayed in May 2023

  • Reviewed: May 3, 2023

    7.0
    I was worn out.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed is too hard, had to move the night stand and it was dirty behind the stand and beds had an inch of dirt along the base board.

    We like the breakfast and location of the hotel.

    Stayed in May 2023

  • Reviewed: April 17, 2023

    9.0
    From ohio
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Cozy environment, people around the area were nice.

    Stayed in January 2023

  • Reviewed: April 10, 2023

    8.0
    It was very pleasant. Would definitely stay here again.
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night

    My daughter found a used Band Aid on the floor in our room. It really bothered her. I also thought the price was a little high, considering we were not that close to campus.

    Breakfast was great. I would have liked to see a little more fresh fruit but otherwise was fine.

    Stayed in April 2023

  • Reviewed: April 5, 2023

    8.0
    Ok
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Front desk weekday woman

    No that’s it

    Stayed in April 2023

  • Reviewed: April 1, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Thé breakfast was more of a snack 🙄.

    Stayed in March 2023

  • Reviewed: March 29, 2023

    8.0
    Very good!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    There wasn't anything I really didn't like. It was very serviceable. It isn't a luxury property, but it was well kept and friendly.

    Breakfast was a good offering for the price. The pool is very nice. And the rooms were nice. Seemed pretty clean.

    Stayed in March 2023

  • Reviewed: March 13, 2023

    9.0
    Wonderful
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted from a mobile device

    Busy

    Breakfast, room good-sized, hot tea available as well as coffee in room , indoor pool and hottub

    Stayed in March 2023

  • Reviewed: March 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Non-Smoking
    • Stayed 3 nights

    Two issues, one of which is likely out of the control of the hotel. I found some of the other guests to be quite rude. I was attempting to use the hot tub on Saturday for a quiet soak. I first went down at 5 pm but found a large number of teenage girls in both the pool and hot tub and they were throwing a ball around the hot tub, so I decided to come back later. (There were tables full of adults, presumable parents, in the pool room while the girls were there.) I returned at about 6:15 to find even more teenage girls there, so I left again. I returned at 8 pm. At this point I found some younger families there. There were a couple of adult females and at least 4-5 toddlers and preschoolers playing in the hot tub. I asked one of the adult females, as nicely and respectfully as possible, how long they expected to stay and she replied that they would be there until 11 pm (closing time.) When I expressed surprise that young children would stay in the hot tub that long and that late, she basically told me it was my own tough luck. At that point, I gave up. I wonder if instituting brief "adult only" time periods in the pool area could be considered. My other issue was how long it took for the rooms to be made up. On our first full day there, we left the room several times and were surprised each time we came back that it was not made up. Finally, around 3 pm when we were in the room, they knocked on the door and asked to make up the room. We left and waited in the lobby while they did that. The same thing happened the next day. We were gone for several hours and did not return until mid afternoon. We could see that our room was not made up but the cleaning staff was in the hallway. As I wanted to take a nap, I told them to just skip our room.

    The staff was very friendly and accommodating and the rooms and facilities were nice. It was a lovely stay, however there were a couple of issues that made it less than perfect, described below.

    Stayed in March 2023

  • Reviewed: February 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Hearing Accesible
    • Stayed 1 night
    • Submitted from a mobile device

    loud neighbors

    big, clean room great location

    Stayed in February 2023

  • Reviewed: February 20, 2023

    9.0
    I liked the hotel but too many perfumes for my liking.
    • Leisure trip
    • Solo traveler
    • King Room - Mobility Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I don’t think the sheets should be washed in any sort of perfume detergents. also all the soaps and shampoos. 🤢. way too many perfumes. for that reason I won’t stay here again. the hotel towel bar was in a very bad spot. hit my head a couple of time.

    Stayed in February 2023

Showing 1 - 25

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