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  5. Reviews of Extended Stay America Suites - Phoenix - Biltmore

Reviews of Extended Stay America Suites - Phoenix - Biltmore This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5235 North 16th Street, Camelback East, Phoenix, AZ 85016, United States of America

#115 of 132 hotels in Phoenix

Guests' Choice

Review Score

Based on 429 hotel reviews

5.4

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    7.4

  • Facilities

    5.8

  • Staff

    6.9

  • Value for money

    6.0

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: January 2, 2024

    2.0
    Very dirty and no free breakfast as advertised
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night

    The location was dirty from the time we entered. The room had torn carpet and many broken pieces of furniture. The pull out mattress was disgusting. There was not breakfast at all.

    Stayed in January 2024

  • Reviewed: December 28, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I got double charged for my stay

    Stayed in November 2023

  • Reviewed: December 24, 2023

    10
    It was fine up until my key didn't work after midnight!
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My key didn't work the next day after 12 midnight. My check out wasn't until 11am that day. THATS SCARY BRCAUSE NOONE WAS AT THE DESK AFTER MIDNIGHT!!!

    The emenaries

    Stayed in December 2023

  • Reviewed: December 22, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

    ⭐⭐⭐⭐⭐⭐⭐⭐

    Stayed in December 2023

  • Reviewed: December 20, 2023

    1.0
    Very Poor
    • Business trip
    • Family with young children
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bugs towels dirty water leaks

    Nothing

    Stayed in December 2023

  • Reviewed: December 17, 2023

    7.0
    Nice, could be better
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No amenities

    Clean and cheap

    Stayed in December 2023

  • Reviewed: December 12, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Studio - Non-Smoking - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty room. Sticky table, Had to place towels( given by front desk) over chair. Ended up paying out of pocket to stay at sister property near Chandler mall.

    Staff

    Stayed in December 2023

  • Reviewed: December 5, 2023

    7.0
    I like coming here but the rooms are the main vision
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the staff don't smile. The recent room we stayed in was kinda dirty. The table was in the middle of the entrance, the TV stand was not positioned right, the remote wasn't working like we liked before. Found roaches.

    Some of the staff. The location.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    3.0
    Money spent. Was way more than value offered
    • Business trip
    • Group
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Moving the sofa in front of the tv. Only to find small blue pills under it. Probably drugs I’m glad I found it than a little child. Or pet.

    Was none

    Stayed in November 2023

  • Reviewed: November 24, 2023

    3.0
    Low price reflected value
    • Leisure trip
    • Couple
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 6 nights

    Room wasn't ready at check in time; waited over an hour. Room was not properly sanitized. Sleeper mattress had stains that looked like blood. Pencil shavings in drawer of chest. Front desk was short staffed and not friendly.

    Layout of the room was nice. Beds were comfortable.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    1.0
    terrible
    • Leisure trip
    • Solo traveler
    • Deluxe Studio - Non-Smoking - Disability Access
    • Stayed 1 night

    It smelled like a dog peed on the rug. I poured a bottle of airfreshener on the rug. I told the desk maneger but she wasn't worried about it .The internet did not work .The TV did not work. I was too tired to leave and the airfreshner helped. Pets should NOT be allowed in hotels for this reason. The room was not worth $ 5.00 dollars.I would NOT recomend this place to my worst enemy

    Stayed in November 2023

  • Reviewed: November 20, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio - Non-Smoking - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    When I check when I got checked in it was only one person check out everybody in it was online. It was she did not volunteer any information I had to ask for everything and ask where everything was. Dishes should already be in your your room like your pots and pants all that should be already in there you shouldn't have to ask for it. And if somebody has dogs especially when they're disabled disability and they have service dogs you don't put them at the end of the hall where you have to walk a long ways just to take your dogs out. Especially when you have to take your dogs out quite often. When you going to have breakfast coffee is part of breakfast but you need to have like muffins donuts dry cereal milk and stuff like that that's breakfast not just coffee. Thanks for asking

    This day was okay. I didn't mind it just a few things that I didn't like about it I really didn't and I don't know if I would come back there because of that.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel was dirty I got a non smoking room that smelled like smoke. I want a full refund

    Absolutely nothing

    Stayed in November 2023

  • Reviewed: November 18, 2023

    2.0
    Very uncomfortable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    That the room was poorly cleaned, there were cabinets/drawer missing, also paid for a queen bed but was a full size bed, sofa bed didn’t have extra sheets to cover, towels were still dirty had the smell of cigarette’s found a dead roach in the night stand.. over all our stay was not so comfortable.

    None

    Stayed in November 2023

  • Reviewed: November 17, 2023

    1.0
    The facilities need to be upgraded and the staff needs to keep up with it yeah
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not stay for the breakfast I actually checked out a day early due to rude staff that came on the last day I am still in contact with the general manager to get a refund for another night of me dealing with pissy mattresses in both rooms where my daughters were supposed to sleep the kitchen facilities were horrendously dirty I needed to change rooms at 1:00 in the morning and the room still weren't up to par I was given the general manners Joe's number to discuss with her another night of refund I left yesterday and still have not gotten a phone call after three voicemails over the last 3 days this was a horrible experience

    There were two front desk ages that helped me during this horrible experience

    Stayed in November 2023

  • Reviewed: November 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were bugs

    Room was nice

    Stayed in November 2023

  • Reviewed: November 15, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were a couple maintenance issues that needed to be addressed. For example, the kitchen counter was nailed together instead of properly being replaced.

    Good location

    Stayed in November 2023

  • Reviewed: November 9, 2023

    1.0
    Disgusting. Never staying here again.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Cockroaches coming out of the drawers. Pubic hairs in my shower. Stains all over the carpet. The heavy smell of smoke and weed in my room and throughout the halls.

    Nothing

    Stayed in November 2023

  • Reviewed: November 8, 2023

    1.0
    Terrible, lack of communication
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We got here late in the evening after booking through booking.com and were told that it was already booked up. Causing us to have to try get accommodation late at night in another location

    Morning

    Stayed in November 2023

  • Reviewed: October 30, 2023

    1.0
    Terrible.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Bed buds were in my room. I demand a full refund or I will expose company

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled too much like cigarettes in the walkways. It said it had a kitchenette however there no pots and pans nor cutlery, nothing in the kitchenette to cook with!

    Very comfortable beds

    Stayed in October 2023

  • Reviewed: October 20, 2023

    1.0
    Disaster!! Bad customer service.
    • Leisure trip
    • Group
    • Deluxe Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a room two weeks in advance and when we get there, they sold the room. Staff Xzavione was very rude and lied about the 3rd party system not being updated. We end up a last minute booking in another hotel.

    None!

    Stayed in October 2023

  • Reviewed: October 20, 2023

    2.0
    Staying here was an extreme mistake!
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Side stand next to the bed - drawer kept falling out, staff was extremely cold, and this facility is extremely unmaintained and dirty in virtually every area. Did not like the fact that the kitchen was not supplied with anything. Fitness room was awful! It shared with the laundry room, and it was hot and muggy and smelled like laundry in that room. Management is nonexistent, unaware, and this is the last time I will stay at an extended suites property. At the rate of $100 a night, it is an extreme rip off.

    Size of the room was nice.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    1.0
    Horrible
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I will never stay or recommend this place to anyone. Reeked of smoke and weed. Barking dogs, hard beds, dirty carpets.

    They don't serve breakfast. False advertisements on website.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    3.0
    Never again.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell. It smelled like pets and BO. Found a couple bugs crawling on the wall. Bathroom cleaning chemicals left on bathroom sink. Front desk clerk just gave me my key when I got there, I had to ask where my room was, how to get there. When I came out for breakfast in the morning, I asked where do they hold it. She pointed to the corner of the front tiny lobby and said we usually have stuff like Oatmeal, but only have coffee right now. Breakfast hours started an hour before that. No one smiled. Not once. Came into contact with 3 different staff members.

    That there was a big table to put my bags on. Bed was ok as far as comfortable.

    Stayed in September 2023

Showing 76 - 100

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