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Reviews of Extended Stay America Suites - Philadelphia - Bensalem This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3216 Tillman Drive, Bensalem, PA 19020, United States

#7 of 10 hotels in Bensalem

Guests' Choice

Review Score

Based on 486 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.8

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    7.1

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 13, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    We did not stay as we were informed the elevator was not working and our room was on the top floor. We were informed that we could cancel and find another hotel. We did find another hotel in the area that had a first-floor room instead. We called them back and canceled our reservation with Michelle.

    The outside looked nice.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    5.0
    I feel I should be offerred a substantial discount for next stay as the elevator was a problem
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Elevator doesn't work, staff said it has been out of service for a month. I was not told at time of booking. Being elderly, carrying suitcases up 20 stairs was very difficult. They should have had an employee act as a bellboy to help those in need.

    clean, friendly staff

    Stayed in August 2025

  • Reviewed: August 4, 2025

    5.0
    I won’t stay there again.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator wasn’t working and our room was on the 3rd floor. Not a great experience after a long trip. Even with my health issues-I accepted it. The breakfast was sad, the only good thing was the hot coffee. The room was aged and could use lots of cleaning and improvement. Glad it was just one night.

    N/A

    Stayed in August 2025

  • Reviewed: July 28, 2025

    5.0
    Fair
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I was disappointed with the smell of stale cigarette smoke and how worn the out the room amenities were. The floor.had cigarette burn marks, the refrigerator had rust marks on the door and the furniture needs to be replaced.

    Convenient location.Friendly staff.

    Stayed in July 2025

  • Reviewed: July 24, 2025

    6.0
    Call ahead and confirm basic functions are working like elevators!
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators weren’t working and we were on the third floor with toddlers!

    Stayed in July 2025

  • Reviewed: July 21, 2025

    5.0
    Decent at best, had higher expectations based on ratings
    • Leisure trip
    • Travelers with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A bit rundown, room was musty feeling/ smelling. The people working at check in weren’t very pleasant - I will credit the people working when we checked out were! Elevator was broken- based on reviews as of late it has been. Not an urgency to fix I guess

    Stayed in July 2025

  • Reviewed: July 14, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    1st room smelled real bad, staff gave us another room. That one fire detector was on table not hooked up and shower head was broken

    Stayed in July 2025

  • Reviewed: July 8, 2025

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The washing and drying service cannot be paid for by card, and they do not have coins

    Kind polite staff, clean beautiful snow-white bed linen, availability of sufficient parking spaces, convenient location and relative silence in the rooms.

    Stayed in July 2025

  • Reviewed: July 3, 2025

    6.0
    A lady with 4 kids had it worse then me and some people couldn’t even check in
    • Leisure trip
    • Solo traveler
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Lost wi fi for the night along with tv and the elevator was out also. I was on the third floor lucky I didn’t have a heart attack.

    Close to the casino

    Stayed in July 2025

  • Reviewed: May 27, 2025

    7.0
    Very good.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    That they didn't had breakfast, and I only had a coffee the first day.

    The room was very clean including the bathroom and the bedsheets etc..

    Stayed in May 2025

  • Reviewed: May 26, 2025

    5.0
    I will not go again before they do a renovation.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Bad smell in the hallway and room. Outdated.

    Nice staff

    Stayed in May 2025

  • Reviewed: May 16, 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Tiny bathroom, have to request any supplies for the kitchen even cups

    Stayed in May 2025

  • Reviewed: April 27, 2025

    7.0
    It served its purpose and staff was nice
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dogs in the lobby and security outside. Rooms were dated

    It was close to family and good teturants

    Stayed in April 2025

  • Reviewed: April 11, 2025

    7.0
    I would not go back to this one, maybe to another one of the same group
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Room with old wood furniture, drawer broken falling on the floor, bathroom sink not draining, dirt on walls

    Location Had a small kitchen with appliances

    Stayed in April 2025

  • Reviewed: April 7, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Room dated, missing door to cabinet, as extended stay there was nothing in the cabinets?

    Stayed in April 2025

  • Reviewed: March 10, 2025

    7.0
    It was good for what i needed it to be
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs an update

    Price

    Stayed in March 2025

  • Reviewed: February 16, 2025

    5.0
    You get what you pay for i suppose.maybe a couple buck more I could have stayed at a nicer place live and learn
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room wasn’t that good. Uncomfortable bed and no hang out chair other than a desk chair. Pillows were very flat and there were only 3 of them. Found an empty condom wrapper on the floor. Vending didn’t have ice so I had to go out and buy a bag. Couldn’t get the temp correct in the room. It was either too hot of too cold.

    Friendly employees. Close to venue and food.

    Stayed in February 2025

  • Reviewed: January 19, 2025

    7.0
    I was late for checkout. Slept pretty good beds were comfy and place was quiet. Forgot my car keys in the room and the l
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in January 2025

  • Reviewed: January 8, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No daily house keeping

    It was great, simple breakfast

    Stayed in January 2025

  • Reviewed: January 8, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was not really breakfast. It was more of a snack.

    How close it was to everything!

    Stayed in November 2024

  • Reviewed: January 5, 2025

    5.0
    Satisfied but not happy.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Advertising shows modern furniture and lighting. NOT THE CASE HERE. But the light fixtures were from the 1970s and furniture was from the 1980s. The microwave had burn marks on the outside of the oven, the exhaust hood is partially melted. The dresser the TV was on, was so low that lying in bed your feet block half the picture. You need to modernize the rooms!

    Employees were very nice. They work hard. Employees were very helpful, nice, and always doing work. But you need to keep someone at the front desk at all times or at least a method to contact them at the front desk, so they know a Guests need help/assistance. Just to check in, I had to wait 15 to 20 minutes and started a call to customer service, and that is when Employee showed up.

    Stayed in January 2025

  • Reviewed: December 30, 2024

    6.0
    Excellent staff, super comfy beds; room itself kind of 'meh.'
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights

    The room was kind of beat up. The refrigerator in the room wasn't working when I got there, but it was replaced quickly. One of the cabinet doors was missing. There was only one chair at the table, and the table was beat up. The bureau was dented and drawers marred. The TV was a little too small to see from the bed closest to the bathroom. There must have been a leak from the room upstairs at one time because there are water stains on the ceiling above the tub; in fact, one spot dripped a rust colored drop on me when I was showering - I thought I'd cut myself somewhere. I think I expected the room to be...more appointed I guess - Like maybe you were in the process of re-doing the rooms that hadn't been re-painted, refreshed, etc. and this one was last on the list.

    Your staff members at the front desk were fantastic! They were friendly, in a good mood, greeted me when I arrived. It was my first stay at Extended Stay and I had had a long trip, so being welcomed was nice. The bed was very comfortable, the linens were clean and comfy.

    Stayed in December 2024

  • Reviewed: December 23, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The location. Very close to everything.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    7.0
    I loved it so quiet and relaxing no cigarettes or any smells…would definitely do it again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    How it isolated and quiet

    Stayed in December 2024

Showing 1 - 25

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