I wanted to extend a night and it took hours to find out how to do it. Multiple transfers, dropped calls, very frustrating. The cleaning staff stole my son's perscription meds. They had me fill out a "lost item" report, didn't return my calls as promised. The trash cans in the unit are very small so we had to make multiple runs to the outside trash bins. We were dissappointed in the advertised firepit. Only one, by the pool, and you had to pay $25 for a smores kit. I had brought everything but the sticks but I had to buy the whole package if I wanted them.

The breakfest food and concept were excellent. The pool with Legos was a big hit.

Stayed in August 2025

All

All

Stayed in July 2025

Restaurant was closed at beach resort and accessible van was in repair shop (my 7 yo is in a wheelchair). When I inquired repeatedly prior to my arrival if a van was available I was assured everything was all set.

Very kid friendly

Stayed in July 2025

There was signs between the rooms that were too low i saw some a member hit their head which is not good. they should make it higher or make it further away since it could happen to anyone.

The place is nice and clean, Very pretty and quiet Enjoyed my stay with my kids Their is a staff member her name was ARELI She helped us with something that was other members fault with switching up my booking. And I appreciate her help and honesty This is what a worker should do Thank you Areli so much for everything.

Stayed in July 2025

Nothing...we really liked it all.

Legoland Hotel...with Adventure theme...was perfect backdrop for our three-night stay. The kids loved the bunk bed, their own TV and the treasure chest surprises. The swimming pool and waterslides were big hits, too. The Shipwreck Cafe, located in the adjoining Pirate Hotel, worked well for us...and the staff there and everywhere were amazing...so friendly, accomodating...and fun. The park itself was a lot of fun...our kids 5 and 8 years old...it was perfect age for enjoying most of the rides...we appreciated the truly kid-centric design and thoughtful touches throughout the resort.

Stayed in July 2025

Cost was high

Location to park

Stayed in June 2025

Breakfast was weird. Why not an open buffet? I feel like there was more food waste this way.

Nice pool area, liked play areas and front porch, room was small, but well equipped, mini figures were a hit, staff were all really nice

Stayed in June 2025

Breakfast was fine however, the staff was kind of slow.

The property is really designed for kids so ours enjoyed it a lot.

Stayed in June 2025

The food is really expensive

Everything is amazing except the food

Stayed in June 2025

We had the wrong name displayed on our TV during our stay, causing us to question if we were in the correct room. Disappointed that the bricks restaurant was closed. Disappointed that one of the elevators was out of order; we were looking forward to the disco music & lights. The water pressure in the bathroom sink was awful...water came out of the faucet slowly & in a narrow stream. (This was fixed the second day of our stay.) For our first breakfast, we waited 20-25 minutes after being seated to receive our drinks (to include lukewarm decaf coffee) and another 15-20 for our food. Our server was very friendly yet moved very slowly. No manager on-site until 3pm the day of our check-out. We absolutely drew the line after finding THREE DIFFERENT TYPES OF BUGS IN OUR ROOM (on the 5th floor), one of them being in my daughter's bed. Even after we were offered a "deep cleaning" of the room, which we're not sure ever happened, we still found the bug we killed earlier that day on the carpet exactly where it fell. This was our 3rd stay at the Legoland Hotel and we were, admittedly, disappointed for the very first time.

The staff was amazing...everyone was very friendly!

Stayed in May 2025

Location

Stayed in April 2025

I was charged $35.00 to park my car, Enough blood sucking.

Pool.

Stayed in April 2025

room could have been bigger/more spacious

the breakfast, pool area, and playgrounds

Stayed in April 2025

Great breakfast daily, friendly staff - Angel our server was great and very accommodating! Loved the pool and the bar service! Very convenient to get to the main park each day. Appreciate the shuttle service and liked being right near Publix. We appreciated the peace and quiet at Beach retreat vs the main hotel and would stay here again.

Stayed in April 2025

Price of food was inflated

Concierge was excellent and very attentive. The pool and the beach resort was very relaxing and beautiful

Stayed in April 2025

System down, key didn't work

Stayed in March 2025

The breakfast was good but the set up & service was very poor. It's set up as a buffet but have a table service system. The staff were not efficient or communicating with the customers. We waited one hour just to end up ordering our breakfast to go.

Our hotel room was very nice & cozy. I loved the attention to detail & cleanliness. The pool area was also very nice & family friendly.

Stayed in March 2025

Pool and breakfast

Stayed in February 2025

Beds are uncomfortable and the rooms are a little run down for the hotel price. Our room door was left opened after cleaning.

I liked that is across from the park. The staff service was good. The complementary breakfast was also good.

Stayed in February 2025

Although the hotel has three restaurants, the food option is not great. Bricks dinner Buffett was inedible, shipwrecks was overpriced and skyline ( the best tasting of the three) just didn’t have enough options. Breakfast was decent. Hotel has only two elevators and during peak hours you will be waiting a long time. Also be aware everything is located in the lobby, restaurants, play area , gift shop, registration. During the peak hours ( 9 am and 5 pm)it is overcrowded and crazy.

Love the location , steps away from the park, hotel has friendly staff and the activities were fun. Also, the hotel has a beautiful boardwalk , very relaxing walk. The hotel is very kid friendly ;bathrooms have small toilet seats and step stools.

Stayed in February 2025

The staff forgot to tell us to get a slip for our car when we parked it , luckily my husband saw some people with it in there car and had to ask. Also at 4 am someone was leaf blowing for an hour right by our window . Also the free breakfast was so terrible the kids even said it. Cold food, not enough food, took a long time to get it and when we asked for more eggs it came out cold again. The next day we ate off the property .

Amazing property, clean, fun for kids, putt putt golf and fire pit in back for smores both at an additional charge . Lake in the back is so beautiful! When we headed to the park it was right around the corner.

Stayed in January 2025

The hotel room and dining room looked grungy. There was no self service in the dining room for breakfast.

The room looks outdated and it should be cleaner. There were a few people in the hotel so only the pirate hotel breakfast was open, which is not as nice as the Legoland hotel breakfast. The service was very good.

Stayed in January 2025

We stayed at the beach resort and it smelt a little like mildew/mold when we first walked in our room.

The staff everywhere we went was nice.

Stayed in January 2025

Our refrigerator was not cold it froze up so they replaced it. The new one worked fine. The Kerig coffee maker leaked all over and they replaced it but the second one also leaked, so no coffee in the morning.

The kids loved the room bunk beds and we liked it was their own room with a curtain. The king bed was very comfy. The kids loved the Lego movies on repeat. The breakfast was great and all you can eat.

Stayed in December 2024