Reviews of The Reach Key West, Curio Collection by Hilton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1435 Simonton Street, Downtown Key West, Key West, FL 33040, United States
#50 of 52 hotels in Key West
Guests' ChoiceReview Score
Based on 202 hotel reviews
7.6Score breakdown
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Cleanliness
8.0
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Comfort
8.2
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Location
8.9
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Facilities
7.8
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Staff
8.4
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Value for money
6.7
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Free Wifi
2.5
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Reviewed: August 19, 2025
Robert
United Kingdom38 Reviews7 helpful votes7.0“Great location, close to main bars/restaurants, good access to the private beach and good sized pool”- • Leisure trip
- • Couple
- • King Room with Key West View
- • Stayed 1 night
Quite expensive for relatively basic rooms. Room was not ready for checking in until 5pm. When we went to the bar there was only one person serving which meant slow service.
Great location, short walk to main bars/restaurants. Nice having direct access to a private beach and has good-sized pool with bar. Good sized, clean rooms
Stayed in August 2025
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Reviewed: July 13, 2025
Martin
United States4 Reviews3 helpful votes7.0“Nice”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Key West View
- • Stayed 1 night
- • Submitted from a mobile device
Too old, hilton need to renew their hotels
Nice location
Stayed in July 2025
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Reviewed: June 25, 2025
Showla
United States3 Reviews9.0“Enjoyed every second”- • Leisure trip
- • Couple
- • King Studio Suite with Key West View
- • Stayed 10 nights
- • Submitted from a mobile device
The only problem I have is that it doesn’t have a microwave which at the price and resort fee, should at least be accessible.
I loved the staff and the room was clean and comfortable. I also liked the view from our balcony which included views of iguanas and beautiful birds every day. I also enjoyed the location which is on the quieter side of Duval.
Stayed in June 2025
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Reviewed: June 21, 2025
Wheeler
United States4 Reviews8.0“Very nice stay. The staff was incredible and it was nice having access to a beach.”- • Leisure trip
- • Couple
- • King Room with Key West View
- • Stayed 4 nights
- • Submitted from a mobile device
The shower was HORRIBLE. Either too hot or too cold and the water pressure was bad. Also hated how expensive parking was.
Loved the beach, pool. The chairs and towels on property were awesome. Loved having access to the other resort too. The staff was very friendly.
Stayed in June 2025
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Reviewed: June 5, 2025
Gregory
United States8 Reviews2 helpful votes8.0“Great resort I would love to visit every year but is just too expensive.”- • Leisure trip
- • Group
- • King Room with Resort View
- • Stayed 4 nights
- • Submitted from a mobile device
Your rooms are expensive but to then pay a $60 resort fee per day is ridiculous. You need to pick up the grass on the beach every morning, That's why we stay there. We barely went in the water because it was such a mess. Finally your drinks are way overpriced I mean way overpriced. Since we're being hit over the head with all the other fees at the resort the least you can do is make the drinks reasonably priced.
Great location
Stayed in May 2025
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Reviewed: May 28, 2025
Cynthia
United States2 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite with Resort View
- • Stayed 4 nights
- • Submitted from a mobile device
food and restaurant menu not appealing overpriced drinks
location staff
Stayed in May 2025
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Reviewed: May 22, 2025
Louie
United States1 review1 helpful vote7.0“overall our stay was just okay ):”- • Leisure trip
- • Couple
- • King Studio Suite with Ocean View
- • Stayed 3 nights
parking and fees are OUTRAGEOUS!!!! way overpriced. We saved $150 for (3 nights )that we would of paid on their property for parking but we were lucky enough to find street parking not far from the hotel for FREE.
room was decent, no privacy on the balconies!
Stayed in May 2025
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Reviewed: April 2, 2025
Paul
United States1 review9.0“It was great!”- • Leisure trip
- • Family with young children
- • King Studio Suite with Resort View
- • Stayed 2 nights
- • Submitted from a mobile device
Great staff and service. Nice, clean and comfortable.
Stayed in April 2025
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Reviewed: February 16, 2025
Pat
United States1 review8.0Very Good- • Leisure trip
- • Couple
- • King Studio Suite with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
The Four Marlins restaurant was the biggest disappointment. Price vs value
Location was very good- staff was super friendly
Stayed in February 2025
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Reviewed: February 3, 2025
Thomas
United States2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room with Resort View
- • Stayed 5 nights
The water pressure for the hot water was terrible! The parking fee for guests is too high!
Everyone was very nice
Stayed in February 2025
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Reviewed: January 2, 2025
Cynthia
United States19 Reviews4 helpful votes7.0“Fair stay at Hilton”- • Leisure trip
- • Family with young children
- • King Studio Suite with Key West View
- • Stayed 3 nights
- • Submitted from a mobile device
Facilities were ok, felt old. Very expensive and did not feel luxurious. Hot water didn't work well and room was not made up the second day until I asked.
Beach and pool. Room was ample size
Stayed in January 2025
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Reviewed: December 13, 2024
Christopher
United States3 Reviews4 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • King Room with Key West View
- • Stayed 3 nights
- • Submitted from a mobile device
The general cleanliness was not good. Random cleaning product containers in public areas like near elevators for extended periods of time.
Food and drinks were better than my last visit.
Stayed in December 2024
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Reviewed: October 11, 2024
James
United States1 review8.0“Efficient staff, over priced”- • Leisure trip
- • Couple
- • King Room with Key West View
- • Stayed 4 nights
- • Submitted from a mobile device
Weather
Too expensive
Stayed in October 2024
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Reviewed: September 24, 2024
Lisa
United States15 Reviews3 helpful votes8.0“great stay in the keys”- • Leisure trip
- • Couple
- • King Studio Suite with Key West View
- • Stayed 2 nights
Our room had some ants, but being that close to the water, it isn't out of the ordinary. The restaurant on side was ok for breakfast, but a tad overpriced.
Location is great! Right next to the southern most point. Beautiful beachfront with great ocean views. Nice bathrooms with great amenities. Walking distance to Duval street.
Stayed in August 2024
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Reviewed: June 24, 2024
Elise
United States1 review2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Room with Key West View
- • Stayed 6 nights
- • Submitted from a mobile device
Self parking. Not charging for parking.
Stayed in June 2024
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Reviewed: June 15, 2024
Steven
United States1 review7.0“Great location but hotel needs major updating. Check in is at 4pm we didn’t get r rm after 7pm”- • Leisure trip
- • Family with young children
- • King Studio Suite with Ocean View
- • Stayed 3 nights
- • Submitted from a mobile device
Room wasn’t ready on time.
Stayed in June 2024
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Reviewed: June 15, 2024
James
United States10 Reviews2 helpful votes8.0“very nice”- • Leisure trip
- • Family with young children
- • King Studio Suite with Ocean View
- • Stayed 3 nights
elevator was inoperative
beach
Stayed in June 2024
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Reviewed: May 25, 2024
Allen
United States1 review8.0“Room was nice but for the price we paid we were disappointed in the view was looking at the top of p”- • Leisure trip
- • Couple
- • King Room with Resort View
- • Stayed 7 nights
- • Submitted from a mobile device
Price very expensive
Great food
Stayed in May 2024
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Reviewed: May 25, 2024
Marie
Australia24 Reviews6 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • King Room with Key West View
- • Stayed 2 nights
- • Submitted from a mobile device
Very expensive. Room didn't resemble what we booked. Resort is a bit tired. Extra costs on departure Would not book a resort again
Location was good.
Stayed in April 2024
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Reviewed: May 18, 2024
Alan
United States2 Reviews3 helpful votes7.0Good- • Business trip
- • Family with young children
- • King Room with Roll-In Shower - Mobility Access
- • Stayed 5 nights
- • Submitted from a mobile device
We stayed on the 4th floor. The elevator being down all wk. & having to climb the stairs several times a day was not the most pleasant.
Location, the staff was very helpful..
Stayed in May 2024
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Reviewed: May 17, 2024
Ronald
United States1 review1 helpful vote8.0“Been there, done that and got the T-shirt.”- • Leisure trip
- • Couple
- • King Room with Resort View
- • Stayed 4 nights
- • Submitted from a mobile device
The elevator worked only 20% of the time. 1 day out of 5 and we had a 4 floor room. The resort didn’t seem to have accommodations inside the building for handicapped persons.
Breakfast was great. The statues and sand castles were marvelous.
Stayed in May 2024
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Reviewed: May 17, 2024
Sshep
United States9 Reviews1 helpful vote8.0“Excellent customer-focused service here.”- • Leisure trip
- • Couple
- • King Room with Resort View
- • Stayed 4 nights
- • Submitted from a mobile device
Elevator was out most of the time we were there, but they moved us to a lower floor to help with steps and distance. Outstanding service in what could have been a tough situation!
The staff was incredible! Annie and the front desk team, Stacey in Concierge, Fritz in Valet, Tim in the restaurant and Stephanie at the Pool were all outstanding, exceedingly helpful and professional. What a great team at The Reach.
Stayed in May 2024
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Reviewed: April 27, 2024
Julia
Italy15 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds and Key West View
- • Stayed 2 nights
- • Submitted from a mobile device
Our breakfast was included but it was not all you can eat. You get the menu and can just eat for a certain amount of money, if you exceed it, you have to pay the difference. Also dinner was way overpriced and the foos medium tasty. The hotel's public spaces were not really clean, but at least the room was clean. Noisy beach as there was a contraction side close by.
Nice beach and water. There is seaweed but the hotel is trying to clean it up regularly. Nice pool and nice rooms. Friendy staff at the reception's frontdesk.
Stayed in April 2024
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Reviewed: December 22, 2023
Arthur
United States1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Studio Suite with Key West View
- • Stayed 1 night
- • Submitted from a mobile device
NA
Proximity to the heart of Key West.
Stayed in December 2023
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