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While Booking.com has procedures in place to protect our partners, we also encourage you to take precautions for your personal safety when hosting. Here are some tips (mostly for homes and apartments) to make sure everything goes smoothly.
Here are some suggestions to prepare your property for guests’ safety. You might have to take additional precautions depending on individual circumstances.
Here are some suggestions for keeping both your place and guests safe:
We're constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security protocols to safeguard your Booking.com account.
As a user of our platform, you can also help us keep your accounts and identity protected by keeping an eye out for emails that contain links and/or attachments, ask you to sign in, or ask you to enter personal or financial info. If you find a suspicious email, follow these tips to check and report them:
Examples of trusted email addresses:
If you spot a suspicious email, don’t just delete it – report it to us. Forward it as an attachment to firstname.lastname@example.org, then move it to your trash.
Enable 2FA on your account
2FA (2-factor authentication) adds an additional layer of security to your account. If your username and password ever get compromised, Booking.com will send a unique verification code to your mobile device, which has to be submitted to access your account again.
Remember that our Customer Service representatives will only ever ask for your property ID. Our Customer Service representatives will never ask you for your Booking.com account password or sensitive financial info, such as your credit card number.
Our Partner Hub has the answers to your most pressing questions. It covers everything from finding reservation info, to updating your property’s availability. Through tutorials, guides, and videos, this platform helps you manage your partnership with Booking.com.
In the unlikely event that something goes wrong, we're always here for you. In this section, you'll find guidelines to follow in case of an issue, as well as the steps we'll take to look after you.