Safety tips for partners

While has procedures in place to protect our partners, we also encourage you to take precautions for your personal safety when hosting. Here are some tips (mostly for homes and apartments) to make sure everything goes smoothly.

How to host safely

Set clear expectations

When setting up your host profile, be clear and informative about your property's features and its surrounding area to avoid any disappointment on either side. If you're renting out your private home, you might want to welcome guests on arrival to show them around.

Get to know your guests

Use our messaging system to connect with guests before their stay. Though you can't cancel reservations or screen guests based on these conversations, this is an opportunity to make each other feel at ease and provide extra info, like how to check in. We recommend withholding any personal contact info from a guest until meeting in person – keep all communication within our platform.

Ask questions

Start conversations that'll set expectations for both you and your guests.
  • How many guests are coming?
  • What's the purpose of their trip?
  • Is it their first time renting this type of property?
Make sure they know about your house rules. It’s smart to establish house rules addressing common issues like pets, smoking, parties, and noise. For any specific house rules aren't listed options on the Extranet, print them out and post a copy of them at your property to remind guests).

Prepare your property

If this is your private home, put any personal or valuable belongings in a safe place. For additional reassurance about your property's protection and managing guest expectations, you can also set up a damage deposit policy.

Check your insurance

The odds of a guest damaging your property are extremely low, but it’s always smart to protect yourself from the unexpected. Regular homeowner insurance doesn’t always cover short-term rentals to others, so contact your provider to check if you need additional coverage.

Set requirements for guests

To make sure you get genuine bookings, guests are required to provide valid emails and credit card info, as well as to maintain a good track record for their stays. You can also set additional guest requirements for more control over who can book your property.

How to make sure your property is safe for guests

Here are some suggestions to prepare your property for guests’ safety. You might have to take additional precautions depending on individual circumstances.

Here are some suggestions for keeping both your place and guests safe:

  • Consult local government to see what safety standards need to be met and check for any mandatory safety inspections.
  • If renting out your home, inform your neighbors before accepting guests.
  • Inform your guests about local food and drinking water regulations, if applicable.
  • Provide guests with phone numbers for local emergency services.

Fire and CO prevention

  • Make sure your emergency exit is visible and unobstructed.
  • Keep a fire extinguisher in an easily accessible place and check it regularly.
  • Install smoke and CO detectors on all floors, and consider investing in a sprinkler system.
  • Store an evacuation plan along with local emergency service phone numbers at the property.
  • Make sure your gas burners, water heaters, and other electric appliances are cleaned and checked regularly. If using gas, make sure the shut-off valve is easily accessible.

Electrical safety and other hazards

  • Plug unused electric outlets with safety caps.
  • Check appliances regularly for faulty switches, plugs, or frayed cords.
  • Upgrade and replace old or damaged wires.
  • Keep cords and wires uncovered and away from other items.


  • If your property welcomes families with children, install electric plug protectors.
  • Check for potential any falling hazards (e.g. an open staircase) and provide a removable baby gate.
  • Install child-safety locks on doors, windows, drawers, and appliances.
  • Double-check that all banisters and railings on stairs, balconies, porches, and walkways are sturdy and well-mounted.
  • Give guests contact info for local emergency rooms and pediatric centers.

How to stay safe online

We're constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security protocols to safeguard your account.

As a user of our platform, you can also help us keep your accounts and identity protected by keeping an eye out for emails that contain links and/or attachments, ask you to sign in, or ask you to enter personal or financial info. If you find a suspicious email, follow these tips to check and report them:

  • Check the sender's email address.
  • Don’t trust the display name. If the address in the "From" field looks suspicious, don’t open the email.

Examples of trusted email addresses:

Report suspicious email

If you spot a suspicious email, don’t just delete it – report it to us. Forward it as an attachment to, then move it to your trash.

What else can you do to protect your account?

Enable 2FA on your account

2FA (2-factor authentication) adds an additional layer of security to your account. If your username and password ever get compromised, will send a unique verification code to your mobile device, which has to be submitted to access your account again.

Remember that our Customer Service representatives will only ever ask for your property ID. Our Customer Service representatives will never ask you for your account password or sensitive financial info, such as your credit card number.

Need more info about hosting?

Our Partner Hub has the answers to your most pressing questions. It covers everything from finding reservation info, to updating your property’s availability. Through tutorials, guides, and videos, this platform helps you manage your partnership with

What to do if things go wrong

In the unlikely event that something goes wrong, we're always here for you. In this section, you'll find guidelines to follow in case of an issue, as well as the steps we'll take to look after you.

This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.