Safety tips for partners

We take our partners' safety seriously at We strive to help you welcome high-quality guests: We have an in-depth security process that includes verification and fraud checks.

It’s important to always to be prepared, which is why we also encourage you to take responsibility and precautions for your personal safety as a host. Here are some tips—mostly applicable to homes and apartments—to ensure your hosting experience goes smoothly.

Stay safe as a host

Set clear expectations

When setting up your host profile, be clear and informative about your property's features and surrounding area. If you're renting out your private home, it's nice to welcome guests on arrival to show them around.

Get to know who is coming

Use our messaging system to talk to guests before their stays. Though it isn't possible to screen or cancel reservations based on these conversations, it's a chance to give both you and guests peace of mind and to provide extra info, like how to check in. Don’t be shy to ask about the number of guests, the purpose of their trip, or if it’s their first time renting a property. We strongly recommend waiting until you meet to share any personal contact info with a guest – try to keep all communication on our platform.

Set the right expectations

We recommend establishing house rules that set standards for guest behavior. Some common topics you can address include pets, smoking, parties, and noise. You can select these in the Extranet, or leave a printed copy at your property.

Set requirements for guests

To make sure you get genuine bookings, we require guests to provide a valid email address, credit card info, and to maintain a good track record for their stays. To give you more control over who can book your property, you can set additional guest requirements on the Extranet.

Need more info about hosting?

Our Partner Hub has the answers to your most pressing questions. It covers everything from finding reservation info, to updating your property’s availability. Through tutorials, guides, and videos, this platform helps you manage your partnership with

Keep your guests safe

Here are some suggestions to prepare your property for guests’ safety. You might have to take additional precautions depending on individual circumstances.

  • Consult local government or council to see what safety standards need to be met.
  • If renting out your home, inform your neighbors before accepting guests.
  • Provide guests with phone numbers for local emergency services, and food and drinking water regulations.

To learn more about ensuring safety at your property, check out our article on safety and emergency tips.

Fire and CO prevention

  • Make sure your emergency exit is visible, unobstructed, and outlined in your property evacuation plan.
  • Keep a fire extinguisher in an easily accessible place and check it regularly. Install smoke and CO detectors on all floors, and consider a sprinkler system.
  • Make sure your gas burners, water heaters, and other electric appliances are cleaned and checked regularly. If using gas, make sure the shut-off valve is easily accessible.

Electrical safety and other hazards

  • Plug unused electric outlets with safety caps.
  • Check appliances regularly for faulty switches, plugs, or frayed cords.
  • Upgrade and replace old or damaged wires, and keep them uncovered and away from other items.


  • Install child-safety locks and removable gates on doors, windows, drawers, appliances, and any falling hazards.
  • Double-check that all banisters and railings on stairs, balconies, porches, and walkways are sturdy and well-mounted.
  • Give guests contact info for local emergency rooms and pediatric centers.

Keep your property safe

Prepare your property

If you're renting out your private home, put any personal or valuable belongings in a safe place. For additional reassurance that your property is protected and guest expectations are managed, set up a damage deposit policy.

Check your insurance

The odds of a guest damaging your property are extremely low, but it’s always smart to protect yourself from the unexpected. Regular homeowner insurance doesn’t always cover short-term rentals to others, so contact your provider to check if you need additional coverage.

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Keep your account safe

How to stay safe online

We're constantly evaluating online threats and strengthening our security in order to stay ahead. We use established security procedures to protect and safeguard your account.

As a user of our platform, you can also help us keep your accounts and identity protected by looking out for emails, texts (SMS), or WhatsApp messages that contain links and/or attachments asking you to sign in to your account or require you to enter personal or financial info. Learn more about phishing.

If you notice suspicious activity or email, don’t just ignore or delete it – report it to us immediately at

Individuals might try to access your account info by phone call or in-person, which is a technique is called social engineering. If you ever witness suspicious activity, report it to us immediately.

Protect your account with 2FA

Enable 2FA on your account

2FA (2-factor authentication) adds an additional layer of security to your account. If your username and password ever get compromised, will send a unique verification code to your mobile device, which you'll need to submit to access your account again.

Remember that our Customer Service representatives will only ever ask for your property ID. Our Customer Service representatives will never ask you for your account password or sensitive financial info, such as your credit card number.

Want to learn more?

Check out How to prevent unauthorized use of your account to get more tips about safety.

What to do if things go wrong

In the unlikely event that something goes wrong, we're always here for you. But we know that you want to solve your own problems sometimes too. In this section, you'll find guidelines to follow in case of an issue, as well as the steps we'll take to support you.

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This article is intended for information purposes only and does not constitute legal advice, rights, or a guarantee​. ​​You may need to take additional precautions depending on individual circumstances.