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About this property

Set in lush tropical gardens, at the foot of Costa Rica’s Arenal the Volcano Lodge, Hotel & Thermal Experience offers an outdoor pool and free Wi-Fi zone. Air-conditioned rooms have a terrace. Each room features tiled floors and comes with a desk, coffee maker and cable TV. The private bathroom includes a hairdryer and shower. Breakfast is available at the lodge and it is included on the rate. There is a bar, restaurant and snack bar. Room service is available. The lodge offers free parking. You can arrange excursions like a canopy tour or a visit to nearby hot springs.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (9.3)

    • Great Food: Meals here are highly recommended!

    • Breakfast Info

    • Continental, Buffet

    • Free parking available at the hotel


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Availability

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Room Type
Number of guests
 
2 full beds
2 full beds
2 full beds
1 king bed
1 queen bed
1 queen bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Copeland
    Canada Canada
    Grounds and pools are great. Staff is very friendly. Lots of wildlife. The breakfast buffet was really good. We had the private hot tub which was fantastic.
  • Caitlin
    United States United States
    Beautiful hot springs and I liked that it wasn’t overrun with people. So relaxing. I enjoyed a massage at the spa with the windows open and the rain coming down (it was heaven!).
  • Benilda
    United States United States
    Beautiful grounds, thermal pools, great complimentary breakfast, helpful and kind staff, clean comfortable rooms.
  • Ingrid
    United States United States
    Breakfast was amazing. Food all around was incredible. It was clean and peaceful surroundings. We had a great time as a family. The staff was very good.
  • Nicole
    United States United States
    The view from our room was exquisite! Gorgeous view of the Volcano! Breakfast was wonderful, with gallo pinto, fresh fruit and many options. The pool was refreshing and very fun for my daughter, even in the rain! We were also able to book many...
  • Kathy
    United States United States
    Great breakfast and beautiful grounds. Staff were very friendly.
  • Stephanie
    United States United States
    Rooms were clean, pools were great, breakfast was delicious. Our family of 6 had a wonderful time
  • Anne
    United States United States
    Lovely gardens. Private hot tub wonderful. Room very comfortable. Breakfast buffet delicious. View of the volcano amazing!
  • Fernan
    Costa Rica Costa Rica
    We stayed in a room that had a private hot spring tub! That was amazing, the rest of the hot springs pools and tubs were awesome! And the pool bar is great!
  • Marilyn
    United States United States
    Pool, thermal pools, breakfast, oropendolas, Great Curassow, gardens, room, aquarium in lobby, reception storing our luggage before check-in time

Hotel area info

Restaurants

1 Restaurant On Site
  • Surá Bar & Bistro
    • Cuisine
      Japanese • Local • International • Latin American
    • Open for
      Breakfast • Brunch • Dinner • Cocktail hour
    • Ambience
      Traditional
    • Dietary options
      Vegetarian

Amenities of Volcano Lodge, Hotel & Thermal Experience

Great facilities! Review score, 9.1

Most popular amenities

  • 2 swimming pools
  • Free parking
  • Free Wifi
  • Family rooms
  • Airport shuttle
  • Restaurant
  • Hot spring bath
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet

View

  • Garden view

Outdoors

  • Outdoor furniture
  • Patio
  • Terrace
  • Garden

Kitchen

  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Live sports events (broadcast)
  • Live music/Performance
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
    Additional charge
  • Horseback riding
    Additional chargeOff-site
  • Hiking
    Additional charge
  • Darts
  • Pool table
  • Playground
  • Game room

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant
  • Tea/Coffee maker

Internet
Wifi is available in public areas and is free of charge.

Parking
Free public parking is available on site (reservation is not needed).

  • Accessible parking

Front Desk Services

  • Lockers
  • Baggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk

Entertainment & Family Services

  • Board games/Puzzles

Cleaning Services

  • Daily housekeeping
  • Laundry
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Convenience store on site
  • Shared lounge/TV area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Car rental
  • Packed lunches
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Entire unit located on ground floor

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • Pool/Beach towels
  • Pool bar
  • Beach chairs/Loungers

Pool 2 – outdoor (kids)Free!

  • Open all year
  • Suitable for kids

Spa

  • Kids' pool
  • Steam room
  • Beach umbrellas
  • Beach chairs/Loungers
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi

Languages Spoken

  • English
  • Spanish

House rules

Volcano Lodge, Hotel & Thermal Experience takes special requests – add in the next step!
Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 4 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

There are 4 rooms specially adapted for guests with reduced mobility.

Please note guests must present the credit card used to guarantee the reservation upon arrival.

Please note that guests are required to leave a copy of a valid photo ID in addition to leave a credit card upon check in. If the guest do not leave a credit card at check in, the guest must leave the amount of USD $100.00 as deposit, if such deposit is not used, the hotel will reimburse it at check out.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of $100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about Volcano Lodge, Hotel & Thermal Experience