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The apartment was large, warm, clean, the beds were new and comfortable. I would recommend this hotel to everyone because it offers much more for the price.

Location & Restaurant + breakfast

Access to a warm pool directly from your hotel room! Friendly hostess and warm family atmosphere. I recommend.

Extremely kind hosts. Huge garden.

super deluxe room, very good breakfast, nice indoor facilities, swimming pool, sauna, jacuzzi. completely free. good flavors in the restaurant and very good staff.

Perfect location for my activities. Powerful shower. Plenty of bedding and towels. Lovely receptionist with excellent English . Bed so comfy, slept 9.5 hours one evening. Room large with a living room, kitchenette and a separate bedroom with adjacent bathroom. Lota of hot water.

A wonderful hotel with top-level service. The cleanliness is impeccable, and the food is delicious and high quality. Special thanks for the kids activities, my child is absolutely thrilled! We will definitely be back.

Evertyhing was perfect, SPA large and excellent

Extremely friendly and helpful staff. The jacuzzi and heated pool were perfect for us - especially after a long hike in Pirin National Park. The breakfast and restaurant overall are great. We had an amazing time here, would certainly come back. Located next door to Pulse - the best spa center in Bulgaria, in my opinion.

The room was spacious, with a modern design, and not a lot of noise could be heard from the outside. The bathroom was spacious, equipped with a bathtub, instant hot water, and great pressure. We received two free bottles of water and coffee every day, courtesy of the coffee machine. The fridge was quite big and made no noise. The temperature in the room was great. The bed was very comfortable. There was also an electric stove. Cleaning was done daily; shampoo, shower gel, bathrobes, and towels were replaced daily if you left them on the floor. The breakfast was varied and delicious. Sometimes it was a buffet, sometimes à la carte, depending on the number of guests. We also had dinner a couple of times at the hotel's restaurant, and the food was correctly cooked. We went during the week, so we basically had the spa area all to ourselves, which was wonderful. The hotel staff was very attentive, helpful, and nice. The reception area was also very nice, with lovely Christmas decorations. They organized a fine dining wine-pairing dinner, which we were informed about before our stay, requiring a 50% deposit. It was a bit expensive, but in my opinion, it was worth it, and it was the culinary highlight of our stay. So I would definitely recommend it if you have the chance.

This is the third time we stayed at this hotel. We love the location as it is close.to.Bansko but it is quiet and we enjoyed the views from the balcony. The all-inclusive service is great with plenty of food variety, the staff are very friendly, the spa is clean and suitable for small children as well.

Very kind and helpfull people, pet friendly, amazing and delicious breakfast, great dinner, shuttle bus to and from gondola lift on demand, this was super, very cozy lobby.

The breakfast was very good and fulfilling. We stayed for 10 days and some things changed, but some stayed the same. After a few days, it was difficult for the body to eat the same food. But it was good and plenty! We always had food and the staff was so polite and attentive. The boss, Dani, was the absolute best! So, so nice. She always helped us with everything, funny and amazing. It was very clean and comfy. Will def be back next year! Thank u for the comfy stay!

The breakfast was great, plenty of food. The room was warm and clean, it has a big terrace. The hotel is in a quiet location, surrounded by evergreens. Great place for relaxation!

Very good place for relax in bansko

It was our fourth stay in the hotel. The SPA is incredible, one of the nicest I have been. Our room was upgraded to an apartment, big thanks to the friendly, accommodating staff. The small New year’s presents with hotel logo, was a nice touch. The food is delicious prepared with products from the hotel farm. My son liked the children indoor playground and enjoyed the kids cinema evening with popcorn. We will definitely come back!

Very helpful welcoming owner and his wife.

Excellent thread and great stuff members. Huge thank you. 🙏🏻

Location is great, staff is friendly and helpful, facilities are.good

Excellent hotel, 3 saunas, hot swimming pool, amazing breakfast and dinner, adjustable heating system in the room, free transfer to the ski lift, beautiful lobby with a fireplace and a bar, modern rooms and beautiful waitresses)

Great facilities, spacious, far from the city noise, staff were fantastic

I visit Bansko at least once a year and this was by far one of the best hotel experiences I've had. The staff was nice, we received a free upgrade, the hotel facilities are very good, the spa center is good enough, the location is also good, right in front of Billa and with free parking nearby. Comfy beds, nice shower!