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Visiting during low season, translated for us in less tourists in the hotel and the beach all for a lucky few. The staff was exceptional, everyone was very kind and smiling, starting from the Director Ulf down to the assistants. Including restaurant attendants, lifeguards, cleaners, etc. A particular thanks to Chef Hunter, Aaron Cai, Alex in the restaurant and Alibaba. On the beach Alibaba was the lifeguard that made our beach experience special. Definitely recommended!

This is one of the worst Mandarin Oriental hotel in the world. The name should be changed. It is in a mostly inconvenient location and in order to arrive to the hotel one needs to go via a sem military road gets get closed at random times, so one need to contact the hotel to send their car. Beach is really a few stones, none of the nice sandy beaches that Haianan has. Staff is nice and friendly.

Perfect hotel in Sanya if you’re traveling with family. Lots for kids to do all day. Great pool and beach. Location is excellent and the service was first class. Special mention to Bella who spoke great English and was available to help through WeChat with any questions or problems we had at all times.

The staff is very accommodating. They will try and solve any issue you may have, and will find someone to help if they can't directly. The villas are very well designed and private. Location and price of the hotel are fantastic! Great place for couples or friends, not necessarily for families.

The hotel was lovely, beautiful rooms, great breakfast. Food in the lobby bar, and Thai resto were delicious. Only complaint could be it took a while for food to come. Pools were nice as well, wished the slides were working properly. The staff were extremely friendly and helpful.

The location on the beach was fantastic and the whole area well maintained and clean, the lifeguards on duty were great and even returned our sunscreen to us when we accidentally left it. We switched rooms into the newly refurbished part of the hotel which was lovely.

Such a wonderful hotel! Amazing service from Nina Li and Brian Yin, we loved it here so much that we change our plans and extended our stay, all of the staff are exceptional, food is delicious and simply wonderful for kids. Cannot recommend enough.

The breakfast was great, the hotel and staff were nice. We enjoyed the spacious rooms, view from the room, and proximity to the beach. We enjoyed being further away from the more crowded and noisy beach areas.

It’s a great hotel. Awesome facilities. The room is fantastic, with a wonderful view. The infinite pool is amazing. The staff is very nice. Really enjoyed staying there.

Breakfast is more Chinese style than international. My family spend hard time with hotel food. Not that good experience with Sheraton Haitang bay in China, Hainan

I liked that the hotel prepared car for me to pick me up from the airport when I arrived Sanya , and drop me off when I left Sanya .

Staff friendly , gym good equipment, breakfast good and sit on balcony with veiwcant fault the hotel

just and only the beach. nothing else was under 5 stars hotel expectations. Location was ok.

private and a very nice feel to the hotel

The resort did exceed my expectations. It was a good value for money for sure! Resort: It’s a massive and very beautiful resort. The area it occupies is really big. The idea of tunnel to the beach is quite smart. Very beautiful vegetation around. Trees, flowers. Colors of vacation! Loved it! Disclaimer for animal lovers: the birds at the pond are taken care of and there is a man who feeds them and cares for them every morning. I rushed to ask as one of the swans was out of the fence not moving away from his partner for couple of days. Turns out he managed to escape and as you know swans don’t leave each other, he was there next to his partner separated by fence. I called the facility to complain that poor bird is heartbroken. The trouble was fixed. I asked if wings were cut short to make them disable to fly but no, birds are raised by the man who works there since their birth that’s why they don’t fly away. Not ideal but they are well fed and have a place to rest and are not in cages. Swimming pools: huge pool in the middle is the functioning one and water in the pool is warm however it’s 1.4m depth. Still did enjoy it a lot! There is one next to it with shallow water 1.2m suitable for kids. The fancy looking one to the right is not functioning. There is plenty of beds by the pool and you can store your belongings inside the lockers for free which are placed next to the pool area. Super convenient. Dining area: big variety of food and enough options of western food, fruits and a salad for healthy eaters :) Rooms: amazing view from balconies. I believe all balconies are facing garden and pool. Clean and nicely furnished rooms. Great shower with bathtub . Beach: not much going on on the beach area. Distance to the beach is approximately 5min. You can wash the sand of your feet at the entrance into resort which is supper convenient. Surroundings: we did not leave the resort as it was super hot to move around.

I can’t really see how anyone could give this place a negative review. I thought it was awesome start to finish. great price, always cleaned, perfect location right near the beach and right next to a mall with lots of small beach shops nearby. great Indian restaurant a few minute walk away. pool view was great and never too crowded. I saw in other reviews people complaining about a lack of English spoken by the staff, but I haven’t been to any cities in China where very much English is spoken. it’s china. learn some mandarin or break out the translation app. i don’t speak any and I had no problems. I recommended the hotel to some friends coming next month

We had an amazing stay at this hotel/resort. It is a fun and exciting place to stay for everyone: families, old and young. There are many activities planned throughout the day, including entertainment. The buffet breakfasts and dinners were delicious. Swimming and relaxing by the many pools and beach were great. The staff were helpful and friendly, and it was obvious they enjoyed their work.

Amazing experience - our 3 days were incredible. Our twin daughters aged 10 had a truly memorable few days. Highly recommended to stay at this resort - something for everyone - and exceptional standards.

Good . Clean. Near from market. Fish restaurant. Muslim restart near from them .