Stay at Best Western was formidable /exccelent. I meet all my youth family at the restaurant. We order food drink we had a good time.. I recommend anyone who coming to Waltham to stay at Best Western Breakfast is good.
H
Guest review by
Herbens
United States
2.0
One of the Worst Hotel Experiences – Do Not Stay Here
One of the Worst Hotel Experiences – Do Not Stay Here
We booked Extended Stay America in Waltham, MA to attend our daughter’s graduation, expecting at least basic service and a functioning room. Unfortunately, our experience was a nightmare from the moment we checked in.
The customer service was essentially non-existent. The woman at the front desk was completely unhelpful and dismissive. When we reported that the sink faucet wasn’t working properly—it was barely misting and the sink wasn’t draining—she told us there was nothing she could do and that we’d have to "deal with it." We asked if we could be moved to another room, but she flatly refused.
The room was not livable, and given the total lack of support or concern from staff, we checked out immediately and found another place to stay. It was incredibly disappointing, especially during such an important occasion for our family.
A
Guest review by
Anonymous
8.0
There are a lot of choices for hotels in the Waltham area.
There are a lot of choices for hotels in the Waltham area. It's close to route 128 easy to get in and out of Boston and interesting attractions in surrounding cities, depending on what your interests are.
j
Guest review by
joanne
United States
10.0
The Waltham Hotel was truly a fantastic place to stay,...
The Waltham Hotel was truly a fantastic place to stay, offering an exceptional experience from start to finish. The rooms and common areas were impeccably clean and well-maintained, creating a welcoming and comfortable environment. Breakfast was a highlight of the stay, featuring a variety of delicious, freshly prepared options that catered to different tastes and dietary preferences. The overall atmosphere of the hotel combined warmth, efficiency, and attention to detail, making it a standout choice for any traveler.
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Guest review by
Bringard
2.0
I could’ve stayed at a less expensive hotel but I chose you...
I could’ve stayed at a less expensive hotel but I chose you guys because I thought my experience with my wife would be better than it was.
1. Your coffee is is disgusting and there’s no point in spending the money to put out coffee if you’re not going to go all the way with ensuring that it has decent flavor and is reasonably fresh.
2. While you did have some choices for breakfast, I find it ridiculous that you didn’t have scrambled eggs or muffins, which are two staples of the American breakfast.
3. I’m diabetic so I don’t use sugar in my diet The most popular artificial sweetener in America is Splenda and It was a struggle to obtain it every time I wanted a coffee.
4. The mattress was either old or poor quality and nowhere near as comfortable as one of your primary competitors.
5. Your extra fee for parking to pad your bottom line is ridiculous. I had other options in a similar price range and similar hotel rating with free parking provided.
6. Icemaker on our floor was broken during our stay even though we told the front desk about it multiple times.
7. You had all night to vacuum the common areas and chose to do it while we were having breakfast in the morning sitting down in the breakfast area.
You may not be aware of this but there are dust particles kicked up into the air when you’re vacuuming. Nobody wants to breathe that crap in while they are eating!
J
Guest review by
Jack
United States
10.0
I liked Moody Street, which was a short walk from our hotel...
I liked Moody Street, which was a short walk from our hotel -- there are so many restaurants to choose from. We had breakfast twice at Heidi's Diner, which was a very friendly place with great service. We also had dinner one night at Sakura Japanese Restaurant and the food was very good and the service was also very friendly.
We went into Boston twice via the Commuter Rail station and this was very convenient -- just be sure to check the schedule before heading out. There is parking available at the station for $6/day. Once the train comes, it only takes 22 minutes to get to North Station in Boston.
The one thing I wanted to do but didn't get to -- walking along the Charles River Trail -- the weather just did not cooperate on the day we could have done it.
I must say the host was one of the best we've ever stayed with. He really cares about his visitors. He gave us a lot of great tips on traveling around, especially visiting Boston, because it can be quite challenging there. He also introduce Waltham and what to see there. The room was comfortable and clean. Love this hotel!
The hotel is outside Boston City but we had a car and it took around 15 to 20minutes to get there. It is not so far away. The rooms are clean and good size. The beds were very comfortable. The personel was very friendly and ready to help you. The breakfast was good.
Our hotel stay was good, but there were problems with the customers who stayed, we called the reception, they were immediately interested, but it's not the hotel's fault that the customer is problematic, the breakfast variety is above American standards
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