Hotel Alpen Resort Hotel

Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.
Travel Sustainable property

Spissstrasse 52, 3920 Zermatt, Switzerland – Excellent location – show map

Excellent location – rated 9.0/10! (score from 792 reviews)

Real guests • Real stays • Real opinions

8.8
Excellent
792 reviews

Very friendly staff. Food excellence. Accommodations were great. Staff made you feel as a family member.

Juana United States of America

The room was very comfortable and a very good size. Breakfast was excellent and you could not ask for a better view.

Nannette United States of America

The beautiful pool, view of the Matterhorn, and the welcome in reception on arrival. We were late and tired and she was very sweet. Dennis our waiter was great.

Leonette United States of America

Large room with amazing views! Good breakfast. Nice lobby.

Beth United States of America

Our family stayed at the panoramic Matterhorn view 4 twin bedroom, and we definitely got that panoramic view. The bedroom was nice with two beds on the base and two in the loft above. The best thing I loved about this hotel was the swimming pool, outside jacuzzi, and the sauna rooms. Definitely make sure to bring your swimsuit to experience all those free amenities that come as a package. Our family also booked a reservation to eat at the hotel restaurant, Restaurant Matterhorn. Our server was very friendly and the food was very good.

Julia United States of America

everything, the location, rooms, view, facilities, the staff were super friendly and helpful especially the receptionist

Ghinwa United Arab Emirates

The room was cozy, the view/balcony was very nice, overlooking the mountains and Matterhorn. There were other buildings, hotels in front of us that obscured the lower view, but it wasn't bad and was totally the way the town is laid out. Breakfast was nice!

Kim United States of America

The location of the hotel and its fantastic Spa. The friendly and helpful Front Office staff!

Wenwen United States of America

The room was a good size with a lovely view of the Matterhorn. The food at the hotel was high quality. The staff were helpful and friendly and the spa was excellent.

Edward United Kingdom

Loved the services here, people are very nice, helpful and always with a smile on their faces. The pool was amazing with whirlpool areas, indoor and outdoor jacuzzi. I had a amazing Thai massage, the best ever with a Greek masseuse; my husband had a sweetish massage with the lady there, he also was extremely happy with the results (they have showers and changing room in case you need to check out early and leave late in the day). Very close to the train station and ski lift. They provide free shuttle to the train station. Room was comfortable with a majestic view of Matterhorn, impeccable and modern bathroom. We were able to use their luggage storage facilities since we were leaving late that day.

Marjory United States of America
8.8
Excellent
792 reviews
  • What guests loved the most:
  • “Very friendly staff. Food excellence. Accommodations were great. Staff made you feel as a family member.”
    Juana Juana United States of America United States of America
  • “The room was very comfortable and a very good size. Breakfast was excellent and you could not ask for a better view.”
    Nannette Nannette United States of America United States of America
  • “The beautiful pool, view of the Matterhorn, and the welcome in reception on arrival. We were late and tired and she was very sweet. Dennis our waiter was great.”
    Leonette Leonette United States of America United States of America
  • “Large room with amazing views! Good breakfast. Nice lobby.”
    Beth Beth United States of America United States of America
  • “Our family stayed at the panoramic Matterhorn view 4 twin bedroom, and we definitely got that panoramic view. The bedroom was nice with two beds on the base and two in the loft above.”
    Julia Julia United States of America United States of America
  • “everything, the location, rooms, view, facilities, the staff were super friendly and helpful especially the receptionist”
    Ghinwa Ghinwa United Arab Emirates United Arab Emirates
  • “The room was cozy, the view/balcony was very nice, overlooking the mountains and Matterhorn.”
    Kim Kim United States of America United States of America
  • “The location of the hotel and its fantastic Spa. The friendly and helpful Front Office staff!”
    Wenwen Wenwen United States of America United States of America
  • “The room was a good size with a lovely view of the Matterhorn. The food at the hotel was high quality. The staff were helpful and friendly and the spa was excellent.”
    Edward Edward United Kingdom United Kingdom
  • “Loved the services here, people are very nice, helpful and always with a smile on their faces. The pool was amazing with whirlpool areas, indoor and outdoor jacuzzi.”
    Marjory Marjory United States of America United States of America

Categories:

  • Staff9.0
  • Facilities9.2
  • Cleanliness9.1
  • Comfort9.1
  • Value for money8.6
  • Location9.0
  • Free WiFi8.6

Located close to the ski elevators in Zermatt, Alpen Resort Hotel features a restaurant, and spacious rooms with cable TV. WiFi in the entire building and transport from Zermatt Train Station from 07:00 o'clock to 21:00 o'clock are both offered for free. There is also an outdoor tennis court on site .

Swiss cuisine and a selection of wines are served in the Matterhorn Restaurant.

All rooms come with a mini-bar and tea and coffee making facilities. Private bathrooms include a hairdryer, bathrobes and slippers.

Guests can also make use of a ski storage room with a ski boot dryer and personal ski lockers. An Internet corner is available in the lobby.

This is our guests' favorite part of Zermatt, according to independent reviews.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Alpen Resort Hotel has been welcoming Booking.com guests since Jun 25, 2009

Show me more

Most popular amenities

3 swimming pools
Spa
Pet friendly
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar

Currency Exchange: Need local currency? This property has currency exchange on site.

Property Highlights

Located in the best-rated area in Zermatt, this hotel has an excellent location score of 9.0

Breakfast Info

Buffet

Saved to 10242 lists

Availability

When would you like to stay at Alpen Resort Hotel?

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Approximate prices in USD for a 1-night stay
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Sleeps Room Type Price
Max adults: 3. Max children: 2
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Max adults: 3. Max children: 2
Double Room
  • 2 twin beds
or
  • 1 queen bed
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Max adults: 5. Max children: 4
Panoramic Family Room Matterhorn View
  • 4 twin beds
or
  • 2 queen beds
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Max adults: 1
Single Room
  • 1 twin bed
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Max adults: 4. Max children: 3
Family Room with extra Bedroom
  • 3 twin beds
or
  • 1 queen bed
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Max adults: 5. Max children: 4
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Max adults: 3. Max children: 2
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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose Alpen Resort Hotel

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.8
Excellent · 792 reviews
Read all reviews
Categories:
  • Staff9.0
  • Facilities9.2
  • Cleanliness9.1
  • Comfort9.1
  • Value for money8.6
  • Location9.0
  • Free WiFi8.6

Select topics to read reviews:

See what guests loved the most:

  • Juana United States of America

    “Very friendly staff. Food excellence. Accommodations were great. Staff made you feel as a family member.”

  • Nannette United States of America

    “The room was very comfortable and a very good size. Breakfast was excellent and you could not ask for a better view.”

  • Leonette United States of America

    “The beautiful pool, view of the Matterhorn, and the welcome in reception on arrival. We were late and tired and she was very sweet. Dennis our waiter was great.”

  • Beth United States of America

    “Large room with amazing views! Good breakfast. Nice lobby.”

  • Julia United States of America

    “Our family stayed at the panoramic Matterhorn view 4 twin bedroom, and we definitely got that panoramic view. The bedroom was nice with two beds on the base and two in the loft above. The best thing I loved about this hotel was the swimming pool, outside jacuzzi, and the sauna rooms. Definitely make sure to bring your swimsuit to experience all those free amenities that come as a package. Our family also booked a reservation to eat at the hotel restaurant, Restaurant Matterhorn. Our server was very friendly and the food was very good.”

  • Ghinwa United Arab Emirates

    “everything, the location, rooms, view, facilities, the staff were super friendly and helpful especially the receptionist”

  • Kim United States of America

    “The room was cozy, the view/balcony was very nice, overlooking the mountains and Matterhorn. There were other buildings, hotels in front of us that obscured the lower view, but it wasn't bad and was totally the way the town is laid out. Breakfast was nice!”

  • Wenwen United States of America

    “The location of the hotel and its fantastic Spa. The friendly and helpful Front Office staff!”

  • Edward United Kingdom

    “The room was a good size with a lovely view of the Matterhorn. The food at the hotel was high quality. The staff were helpful and friendly and the spa was excellent.”

  • Marjory United States of America

    “Loved the services here, people are very nice, helpful and always with a smile on their faces. The pool was amazing with whirlpool areas, indoor and outdoor jacuzzi. I had a amazing Thai massage, the best ever with a Greek masseuse; my husband had a sweetish massage with the lady there, he also was extremely happy with the results (they have showers and changing room in case you need to check out early and leave late in the day). Very close to the train station and ski lift. They provide free shuttle to the train station. Room was comfortable with a majestic view of Matterhorn, impeccable and modern bathroom. We were able to use their luggage storage facilities since we were leaving late that day.”

Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • How to get from Zurich airport
    From Zürich Airport, the fastes way to reach Zermatt is by train. You will look for the a train from Zürich Airport to Visp and then to Zermatt. The connections are two times per hour.
    Asked about: Panorama Double Room with Matterhorn View • Answered on August 20, 2019
  • Grüezi, wollte Fragen ob der Spa Bereich des Hotels (Pool, Fitness etc.) offen ist, ob es Restriktionen gibt oder gar geschlossen
    Guten Tag Der Wellnessbereich ist für die Hotelgäste täglich geöffnet. Es bestehen limitierte Plätze bei den einzelnen "Attraktionen", jedoch hat es fast immer Platz für unsere Gäste. Freundliche Grüsse Yannic Briggeler
    Answered on February 19, 2021
  • Grüezi, ich wollte kurz fragen ob ihr Hotel eine Sauna hat? Lieben Gruss, Conny Haeb
    Guten Abend Vielen Dank für die Nachricht. Unser neuer, grösserer (1000m2) Wellnessbereich wird Mitte Dezember nach einer Renovierung & Vergrösserung eröffnen. Wir würden uns freuen, Sie bei uns begrüssen zu dürfen. Freundlichst Yannic Briggeler
    Answered on November 14, 2020
  • Hi, due to the pandemic situation and the restrictions until at least April, will the spa area be open the first weekend of March? (pool, etc) Many thanks!
    Hello We are happy to inform you that the SPA area (including Fitness and swimming pool) will be open for Hotel guests. Would be a pleasure for us to welcoming you. Kind regards Yannic
    Answered on March 1, 2021
  • Hello, I hope you are well. I am wondering if you would accept a pet (cat)? Thank you Liara
    Dear Liara Thank you for your kind message. Yes, we accept animals and also cats for a surcharge. Kind regards from Zermatt Yannic Briggeler
    Answered on December 6, 2020

  • Still looking?

    Thanks! You'll receive an email as soon as the property answers your question.

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Hotel surroundings *
Guests loved walking around the neighborhood!
Excellent location – show map
What's nearby
  • Matterhorn Golf club
    0.2 miles
  • Zermatt-Sunnegga
    0.3 miles
  • Mountaineers' cemetery
    0.5 miles
  • Matterhorn Museum
    0.5 miles
  • Patrullarve
    0.8 miles
  • Eisfluh
    0.9 miles
  • Matterhorn Express Gondola
    0.9 miles
  • Zermatt - Matterhorn
    0.9 miles
  • Matterhorn Express 1
    0.9 miles
Restaurants & cafes
  • Restaurant Walliserkanne
    0.3 miles
Top attractions
  • Matterhorn
    5.7 miles
  • Klein Matterhorn
    6.2 miles
  • Frachey - Alpe Ciarcerio funicolar
    11.9 miles
Ski lifts
  • Gornergrat Station
    0.2 miles
  • Sunnegga Station
    0.2 miles
Public transit
  • Train Zermatt Train Station
    0.2 miles
Closest Airports
  • Milan Malpensa Airport
    53.7 miles
  • Lugano Airport
    55.4 miles
  • Turin Airport
    57.9 miles
* All distances are measured in straight lines. Actual travel distances may vary.
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1 Restaurant On Site

    Restaurant Matterhorn

    Food: Italian, Local, International

    Open for: Breakfast, Lunch, Dinner

    Menu: Buffet & À La Carte

Amenities of Alpen Resort Hotel

Most popular amenities

3 swimming pools
Spa
Pet friendly
Free WiFi
Family rooms
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Terrace
  • Garden
Ski
  • Ski pass vendor
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Hiking
  • Darts Additional charge
  • Ping-pong
  • Playground
  • Game room
  • Skiing
  • Tennis court
Food & Drink
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Front Desk Services
  • Concierge
  • Baggage storage
  • Tour desk
  • Currency exchange
Cleaning Services
  • Daily housekeeping
  • Ironing service Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • 24-hour security
  • Safe
General
  • Shuttle service
  • Pet bowls
  • Pet basket
  • Airport shuttle (additional charge)
  • Shuttle service (free)
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Packed lunches
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Room service
3 swimming pools
Pool 1 – indoor Free!
  • Open all year
  • All ages welcome
  • Heated pool
Pool 2 – outdoor Free!
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool is on rooftop
Pool 3 – indoor (kids) Free!
  • Open all year
  • Suitable for kids
  • Heated pool
  • Plunge pool
Spa
  • Fitness
  • Hot tub/Jacuzzi
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • German
  • English
  • French
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House rules Alpen Resort Hotel takes special requests – add in the next step!

Check-in

3:00 PM - 10:30 PM

Check-out

7:00 AM - 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free
3 - 8 years
Extra bed by request
CHF 35 per child, per night
9 - 15 years
Extra bed by request
CHF 60 per child, per night
16+ years
Extra bed by request
CHF 75 per person, per night

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card Diners Club American Express Alpen Resort Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Alpen Resort Hotel offers transfers from Zermatt Train Station to the hotel free of charge daily from 07:00 until 21:00.

Please note that the rate for an extra bed includes breakfast.

When booking 5 rooms or more, different policies and additional supplements may apply.

FAQs about Alpen Resort Hotel

  • Yes, Alpen Resort Hotel is popular with guests booking family stays.

  • Alpen Resort Hotel has 1 restaurant:

    • Restaurant Matterhorn

  • Alpen Resort Hotel offers the following activities/services (charges may apply):

    • Indoor pool
    • Spa
    • Hot tub/Jacuzzi
    • Fitness center
    • Sauna
    • Hiking
    • Playground
    • Skiing
    • Game room
    • Ping-pong
    • Tennis court
    • Darts
    • Indoor pool (year-round)
    • Fitness

  • The prices at Alpen Resort Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Alpen Resort Hotel is 1,500 feet from the center of Zermatt.

  • Check-in at Alpen Resort Hotel is from 3:00 PM, and check-out is until 11:00 AM.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Alpen Resort Hotel on this page.

  • The following parking options are available to guests staying at Alpen Resort Hotel (subject to availability):

    • Private Parking
    • Parking
    • Free parking

  • Room options at Alpen Resort Hotel include:

    • Double
    • Family
    • Single
    • Triple
    • Twin

  • Guests staying at Alpen Resort Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Buffet