Hotel
 The Westin Palace, Madrid

Travel Sustainable property

Plaza de las Cortes, 7, Centro, 28014 Madrid, Spain – Excellent location - show map – Metro access

Excellent location — rated 9.5/10! (score from 817 reviews)

Real guests • Real stays • Real opinions

8.5
Very good
817 reviews

If you want a slice of luxury this hotel ticks all the boxes. The breakfast was expensive but exceptional. We had a few drinks in the bar which was great. What surprised us the most was the friendliness of the staff. Sometimes, in top hotels, the staff can be a little standoffish which was not the case in the Westin.

Garry United Kingdom

Great location, within walking distance of Retiro Park and Prado Museum. Staff were friendly and accommodating to our questions about booking day trips around Madrid.

Nourah Kuwait

We were upgraded to a fantastic suite for the last night of our honeymoon…. It was wonderful!

Chris Spain

The look from the hotel, decoration and the people who work there are very nice.

Marianne Netherlands

The location was 5 star, ultra comfortable and the selection of food was amazing. The service was excellent

Marian Ireland

The location was fantastic. It was great to stay in a hotel that was built in 1912 the ambience was one of the old world with all the charm

Laura Australia

especial thanks to Juan & Andre & concierge

Leila Switzerland

The room was fabulous and the service excellent. Room service was a real treat and the beds were super comfortable. Despite being right in the centre and with a demonstration outside the room was remakably peaceful.

Charlotte Spain

The location was superb. The staff were extremely helpful and the hotels is wonderfully beautiful

Cinzia United Kingdom

Fantastic looking hotel with great decor. the rooms are lovely with comfy beds. the staff are very friendly too. Food is a little expensive but you pay for quality- fantastic food.

Paul United Kingdom
8.5
Very good
817 reviews
  • What guests loved the most:
  • “If you want a slice of luxury this hotel ticks all the boxes. The breakfast was expensive but exceptional. We had a few drinks in the bar which was great.”
    Garry Garry United Kingdom United Kingdom
  • “Great location, within walking distance of Retiro Park and Prado Museum. Staff were friendly and accommodating to our questions about booking day trips around Madrid.”
    Nourah Nourah Kuwait Kuwait
  • “We were upgraded to a fantastic suite for the last night of our honeymoon…. It was wonderful!”
    Chris Chris Spain Spain
  • “The look from the hotel, decoration and the people who work there are very nice.”
    Marianne Marianne Netherlands Netherlands
  • “The location was 5 star, ultra comfortable and the selection of food was amazing. The service was excellent”
    Marian Marian Ireland Ireland
  • “The location was fantastic. It was great to stay in a hotel that was built in 1912 the ambience was one of the old world with all the charm”
    Laura Laura Australia Australia
  • “especial thanks to Juan & Andre & concierge”
    Leila Leila Switzerland Switzerland
  • “The room was fabulous and the service excellent. Room service was a real treat and the beds were super comfortable.”
    Charlotte Charlotte Spain Spain
  • “The location was superb. The staff were extremely helpful and the hotels is wonderfully beautiful”
    Cinzia Cinzia United Kingdom United Kingdom
  • “Fantastic looking hotel with great decor. the rooms are lovely with comfy beds. the staff are very friendly too. Food is a little expensive but you pay for quality- fantastic food.”
    Paul Paul United Kingdom United Kingdom

Categories:

  • Staff8.9
  • Facilities8.5
  • Cleanliness8.9
  • Comfort9.0
  • Value for money7.7
  • Location9.5

Stay in the heart of Madrid – Excellent location - show map

This luxury hotel is located in the heart of Madrid, within the Art Triangle. The Parliament is across the road, and the Royal Palace and Opera House within walking distance.

The Westin Palace offers elegant facilities only 350 yards from the Prado, Thyssen and Reina Sofia Museums.

The hotel is famous for its beautiful stained-glass dome. Here a fantastic buffet breakfast with music is served.

Rooms at the Palace are elegant and modern. They have the award-winning Westin Heavenly Bed and Heavenly Bath. There is also antique furniture and an internet television.

Cocktails, coffees and aperitifs are offered in the Palace Bar, under the dome. Offering live music, the bar was made famous by Ernest Hemingway in his novel The Sun Also Rises.

This is our guests' favourite part of Madrid, according to independent reviews.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

The Westin Palace, Madrid has been welcoming Booking.com guests since 30 Sept 2004.
 Hotel chain/brand: Westin

Show me more

Most popular facilities

Parking
Family rooms
Pets allowed
Spa and wellness centre
WiFi
Non-smoking rooms
Bar

ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.

Property highlights

Situated in the real heart of Madrid, this hotel has an excellent location score of 9.5

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Halal, Asian, American, Buffet

Private parking at the hotel

Saved to 4618 lists

Availability

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Sorry, reservations for more than 90 nights are not possible.

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable programme, which means it’s taken significant steps to make your stay more sustainable.
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4 reasons to choose The Westin Palace, Madrid

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English

Guest reviews

8.5
Very good · 817 reviews
Read all reviews
Categories:
  • Staff8.9
  • Facilities8.5
  • Cleanliness8.9
  • Comfort9.0
  • Value for money7.7
  • Location9.5

Select topics to read reviews:

See what guests loved the most:

  • Garry
    United KingdomUnited Kingdom
    “If you want a slice of luxury this hotel ticks all the boxes. The breakfast was expensive but exceptional. We had a few drinks in the bar which was great. What surprised us the most was the friendliness of the staff. Sometimes, in top hotels, the...”
  • Nourah
    KuwaitKuwait
    “Great location, within walking distance of Retiro Park and Prado Museum. Staff were friendly and accommodating to our questions about booking day trips around Madrid.”
  • Chris
    SpainSpain
    “We were upgraded to a fantastic suite for the last night of our honeymoon…. It was wonderful!”
  • Marianne
    NetherlandsNetherlands
    “The look from the hotel, decoration and the people who work there are very nice.”
  • Marian
    IrelandIreland
    “The location was 5 star, ultra comfortable and the selection of food was amazing. The service was excellent”
  • Laura
    AustraliaAustralia
    “The location was fantastic. It was great to stay in a hotel that was built in 1912 the ambience was one of the old world with all the charm”
  • Leila
    SwitzerlandSwitzerland
    “especial thanks to Juan & Andre & concierge”
  • Charlotte
    SpainSpain
    “The room was fabulous and the service excellent. Room service was a real treat and the beds were super comfortable. Despite being right in the centre and with a demonstration outside the room was remakably peaceful.”
  • Cinzia
    United KingdomUnited Kingdom
    “The location was superb. The staff were extremely helpful and the hotels is wonderfully beautiful”
  • Paul
    United KingdomUnited Kingdom
    “Fantastic looking hotel with great decor. the rooms are lovely with comfy beds. the staff are very friendly too. Food is a little expensive but you pay for quality- fantastic food.”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • do you have rooms for smokers
    We do have rooms for smokers
    Answered on 13 February 2020
  • do you have rooms with balcony.
    Good morning, Please be kindly informed we have few rooms or suites with a step balcony Best regards Laura Arconada Reservations department
    Asked about: Premium Queen Room with City View • Answered on 16 November 2021
  • Hi, do you take dogs / what is the weight limit?
    Good morning, Greetings from Madrid and thank you very much for your interest in our hotel! We are pleased to inform we accept dogs until 18 kgs. Best regards Laura Arconada Reservations department
    Answered on 23 August 2021
  • Do you have a 24h gym?
    Good morning, Greetings from Madrid and thank you very much for your interest in our hotel ! Pleased to informed we have 24 hours gym with your room card. Best regards Laura Arconada Reservations department
    Answered on 23 August 2021
  • Is there a walk in shower on the executive king suite?…and a tv in the separate living room? Thank you
    Good morning, We would like to inform that our Executive Suites have the shower separate from the bathtub and the tv in the living room Best regards Laura Arconada Reservations department
    Asked about: Executive King Suite with City View • Answered on 11 April 2022

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Thyssen-Bornemisza Museum
    0.1 miles
  • Congreso de los Diputados
    0.1 miles
  • Neptuno Square
    0.1 miles
  • Neptune Fountain
    0.1 miles
  • Teatro de la Zarzuela
    0.1 miles
  • Paseo del Prado
    0.2 miles
  • Bellas Artes Theatre
    0.2 miles
  • Circulo de Bellas Artes
    0.2 miles
  • Golden Triangle of Art
    0.2 miles
  • Reina Victoria Theatre
    0.2 miles
Top attractions
  • Prado Museum
    0.2 miles
  • Puerta del Sol
    0.4 miles
  • Gran Via
    0.5 miles
  • El Retiro Park
    0.6 miles
  • Plaza Mayor
    0.6 miles
  • Atocha Train Station
    0.6 miles
  • Royal Palace of Madrid
    1 miles
  • Temple of Debod
    1.3 miles
  • Parque de Atracciones de Madrid
    2.9 miles
  • Chamartin Railway Station
    3.9 miles
Closest airports
  • Adolfo Suarez Madrid-Barajas Airport
    8 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
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1 restaurant on site

    La Rotonda Restaurant

    Cuisine: Mediterranean

    Open for: Breakfast, Brunch, Lunch, Dinner

    Menu: À la carte

Facilities of The Westin Palace, Madrid

Most popular facilities

Parking
Family rooms
Pets allowed
Spa and wellness centre
WiFi
Non-smoking rooms
Bar
Pets
Pets are allowed. No extra charges.
Food & Drink
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid-friendly buffet
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the hotel rooms and costs EUR 19 per 24 hours.
Parking
Private parking is possible on site (reservation is not needed) and costs EUR 40 per day.
  • Parking garage
Reception services
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Business centre
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Pet bowls
  • Pet basket
  • Paid WiFi
  • Shuttle service (additional charge)
  • Air conditioning
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Wellness facilities
  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Facial treatments
  • Beauty Services
  • Massage Additional charge
  • Spa and wellness centre Additional charge
  • Fitness centre
  • Sauna
Languages spoken
  • English
  • Spanish
  • French
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.

House rules The Westin Palace, Madrid takes special requests - add in the next step!

Check-in

From 15:00 hours

Check-out

Until 12:00 hours

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 12 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

There is no capacity for extra beds at this property.

The maximum number of cots allowed depends on the room you choose. Please check the maximum capacity for the room you selected.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Free! Pets are allowed. No extra charges.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB Diners Club American Express The Westin Palace, Madrid accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about The Westin Palace, Madrid

  • From the nearest airport, you can get to The Westin Palace, Madrid by:

    • Airport shuttle (public) 30min

  • The prices at The Westin Palace, Madrid may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Check-in at The Westin Palace, Madrid is from 15:00, and check-out is until 12:00.

  • Room options at The Westin Palace, Madrid include:

    • Twin
    • Double
    • Suite

  • Guests staying at The Westin Palace, Madrid can enjoy a highly-rated breakfast during their stay (guest review score: 8.3).

    Breakfast option(s) include:

    • Continental
    • Halal
    • Asian
    • American
    • Buffet

  • The Westin Palace, Madrid is 750 yards from the centre of Madrid.

  • The Westin Palace, Madrid offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Fitness/spa locker rooms
    • Hair styling
    • Manicure
    • Fitness
    • Hair cut
    • Body treatments
    • Facial treatments
    • Massage chair
    • Hair colouring
    • Body scrub
    • Pedicure
    • Beauty Services
    • Hair treatments

  • The Westin Palace, Madrid has 1 restaurant:

    • La Rotonda Restaurant