Hotel
 Queens Hotel Cheltenham

The Promenade, Cheltenham, GL50 1NN, United Kingdom – Excellent location - show map

Excellent location — rated 9.6/10! (score from 1842 reviews)

Real guests • Real stays • Real opinions

8.2
Very good
1,843 reviews

The breakfast was okay but the pot of coffee was really poor, so we ordered an espresso and a cappuccino and both were undrinkable - and not inexpensive. A great deal of room for improvement here!

Robert United Kingdom

All staff very attentive, particularly restaurant staff who made our pearl wedding anniversary very enjoyable.

Graham United Kingdom

great location with daily replenished mini car supplies which came in handy. housekeeping service was professional.

Candy United States

Perfect location and easy hotel parking. I needed to leave very early on Sunday but staff were available and always helpful[ful.

William United Kingdom

As always the hotel is comfortable, clean and has great facilities. Offers a comfortable stay.

Anthony United Kingdom

I have stayed at this hotel several times and always like to come back here, super place and v friendly staff

Chris China

A well run hotel in a great location. Our room was spacious, bright with great views over the park. Car parking was convenient. We only ate in the hotel one night and it was fine. Breakfast was good. The hotel staff were very pleasant and helpful.

Ken United Kingdom

Extremely helpful staff who did their best to help with everything we needed - whether with directions, special requirements or extra ice to our room. Outstanding customer service.

Ahmed United Kingdom

Good location. Friendly staff. Was able to check in early.

Kelly United Kingdom

Recently visited the Queens hotel, from start to finish everything was perfect. We stayed in a pet friendly room and it exceeded our expectations. Thank you!

Sioned United Kingdom
8.2
Very good
1,843 reviews
  • What guests loved the most:
  • “The breakfast was okay but the pot of coffee was really poor, so we ordered an espresso and a cappuccino and both were undrinkable - and not inexpensive. A great deal of room for improvement here!”
    Robert Robert United Kingdom United Kingdom
  • “All staff very attentive, particularly restaurant staff who made our pearl wedding anniversary very enjoyable.”
    Graham Graham United Kingdom United Kingdom
  • “great location with daily replenished mini car supplies which came in handy. housekeeping service was professional.”
    Candy Candy United States United States
  • “Perfect location and easy hotel parking. I needed to leave very early on Sunday but staff were available and always helpful[ful.”
    William William United Kingdom United Kingdom
  • “As always the hotel is comfortable, clean and has great facilities. Offers a comfortable stay.”
    Anthony Anthony United Kingdom United Kingdom
  • “I have stayed at this hotel several times and always like to come back here, super place and v friendly staff”
    Chris Chris China China
  • “A well run hotel in a great location. Our room was spacious, bright with great views over the park. Car parking was convenient. We only ate in the hotel one night and it was fine. Breakfast was...”
    Ken Ken United Kingdom United Kingdom
  • “Extremely helpful staff who did their best to help with everything we needed - whether with directions, special requirements or extra ice to our room. Outstanding customer service.”
    Ahmed Ahmed United Kingdom United Kingdom
  • “Good location. Friendly staff. Was able to check in early.”
    Kelly Kelly United Kingdom United Kingdom
  • “Recently visited the Queens hotel, from start to finish everything was perfect. We stayed in a pet friendly room and it exceeded our expectations. Thank you!”
    Sioned Sioned United Kingdom United Kingdom

Categories:

  • Staff8.7
  • Facilities8.2
  • Cleanliness8.8
  • Comfort8.8
  • Value for money7.7
  • Location9.6
  • Free WiFi8.3

At the top of Cheltenham’s tree-lined Promenade, this boutique 4-star hotel offers beautifully appointed bedrooms, a restaurant offering fresh local produce and car parking.

Queens Hotel Cheltenham is in the heart of Cheltenham, close to shops, restaurants and overlooking Imperial Gardens. Cheltenham Racecourse is less than 2 miles away.

Guests have free access to Cheltenham Ladies College Sports Centre, with its swimming pool, gym, squash courts and tennis courts.

Victoria's Restaurant serves modern British cuisine, while Gold Cup Bar is open all day for coffees, drinks and snacks.

The spacious rooms at Queens Hotel Cheltenham come with satellite TV and facilities for making tea and coffee. Rooms also offer 24-hour room service.

This is our guests' favourite part of Cheltenham, according to independent reviews.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Queens Hotel Cheltenham has been welcoming Booking.com guests since 1 Aug 2005.

Show me more

Most popular facilities

Parking
Pets allowed
Free WiFi
Family rooms
Restaurant
Non-smoking rooms
Bar

Property highlights

Situated in the best rated area in Cheltenham, this hotel has an excellent location score of 9.6

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Continental, Full English/Irish, Vegetarian, Buffet

Parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.

Saved to 2589 lists

Availability

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Sorry, reservations for more than 90 nights are not possible.

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4 reasons to choose Queens Hotel Cheltenham

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speak English

Guest reviews

8.2
Very good · 1,843 reviews
Read all reviews
Categories:
  • Staff8.7
  • Facilities8.2
  • Cleanliness8.8
  • Comfort8.8
  • Value for money7.7
  • Location9.6
  • Free WiFi8.3

Select topics to read reviews:

See what guests loved the most:

  • Robert
    United KingdomUnited Kingdom
    “The breakfast was okay but the pot of coffee was really poor, so we ordered an espresso and a cappuccino and both were undrinkable - and not inexpensive. A great deal of room for improvement here!”
  • Graham
    United KingdomUnited Kingdom
    “All staff very attentive, particularly restaurant staff who made our pearl wedding anniversary very enjoyable.”
  • Candy
    United StatesUnited States
    “great location with daily replenished mini car supplies which came in handy. housekeeping service was professional.”
  • William
    United KingdomUnited Kingdom
    “Perfect location and easy hotel parking. I needed to leave very early on Sunday but staff were available and always helpful[ful.”
  • Anthony
    United KingdomUnited Kingdom
    “As always the hotel is comfortable, clean and has great facilities. Offers a comfortable stay.”
  • Chris
    ChinaChina
    “I have stayed at this hotel several times and always like to come back here, super place and v friendly staff”
  • Ken
    United KingdomUnited Kingdom
    “A well run hotel in a great location. Our room was spacious, bright with great views over the park. Car parking was convenient. We only ate in the hotel one night and it was fine. Breakfast was good. The hotel staff were very pleasant and...”
  • Ahmed
    United KingdomUnited Kingdom
    “Extremely helpful staff who did their best to help with everything we needed - whether with directions, special requirements or extra ice to our room. Outstanding customer service.”
  • Kelly
    United KingdomUnited Kingdom
    “Good location. Friendly staff. Was able to check in early.”
  • Sioned
    United KingdomUnited Kingdom
    “Recently visited the Queens hotel, from start to finish everything was perfect. We stayed in a pet friendly room and it exceeded our expectations. Thank you!”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property

The property usually replies within a few days

  • 1) Are all the restaurants still closed? If yes, will there be any room service? 2) Any special offer during this Covid-19 period? 3) Is there a fridge inside the room? 4) Does the hotel have lift?
    The restaurant is open from 12pm to 8pm for lunch and dinner for residents only. Room service is available, as well as lift and fridge in the room.
    Answered on 7 July 2020
  • What is included in the dinner? Do we choose from a specific limited menu?
    Specific Menu
    Answered on 21 August 2019
  • how much is the car parking per day?
    £14 per night. Kind regards, The Welcome Team.
    Answered on 14 August 2020
  • What is the breakfast that is served. Is says continental/Full english but on room selection only Continental
    Good afternoon, Our breakfast is a buffet breakfast and we also have an a la carte menu. You will be able to have these delivered to the room. Kind regards, Veronica Welcome Team
    Answered on 13 March 2020
  • Do you have rooms with twin beds in that are available on night of June 7th?
    Yes, we have twin bedrooms that are available on night of June 7th.
    Answered on 28 March 2021

  • Still looking?

    Thanks! You will receive an email as soon as the property has answered your question.

Thanks! You will receive an email as soon as the property has answered your question.

Hotel surroundings *
Guests loved walking around the neighbourhood!
Excellent location - show map
What's nearby
  • Cheltenham Town Hall
    0.1 miles
  • Cheltenham General Hospital
    0.5 miles
  • University of Gloucestershire
    0.7 miles
  • Sudeley Castle
    6.4 miles
  • Gloucestershire Royal Hospital
    6.8 miles
  • Winfield Hospital
    7 miles
  • Kingsholm Stadium
    7.1 miles
  • Gloucester Cathedral
    7.5 miles
  • Strensham Services M5
    12.1 miles
Natural beauty
  • Mountain The Cotswolds
    10 miles
Public transport
  • Train Cheltenham Racecourse Railway Station
    2 miles
Closest airports
  • Gloucestershire Airport
    3.7 miles
  • Birmingham Airport
    41.2 miles
  • Bristol Airport
    44.4 miles
* All distances are measured in straight lines. Actual travel distances may vary.
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
1 restaurant on site

    Victoria's

    Cuisine: British

    Open for: Breakfast, Lunch, Dinner, High tea

    Menu: À la carte

Facilities of Queens Hotel Cheltenham

Most popular facilities

Parking
Pets allowed
Free WiFi
Family rooms
Restaurant
Non-smoking rooms
Bar
Outdoors
  • Outdoor furniture
  • BBQ facilities Additional charge
  • Garden
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bike tours Additional charge
  • Walking tours Additional charge
  • Cycling Off-site
  • Hiking Off-site
Food & Drink
  • Fruits Additional charge
  • Wine/champagne Additional charge
  • Kid meals Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible on site (reservation is not possible) and costs GBP 15 per day.
  • Accessible parking
  • Electric vehicle charging station
  • Street parking
  • Secured parking
Reception services
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
  • Babysitting/child services Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press Additional charge
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business facilities
  • Fax/photocopying Additional charge
  • Meeting/banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • Safety deposit box
General
  • Pet bowls
  • Designated smoking area
  • Non-smoking throughout
  • Heating
  • Car hire
  • Packed lunches
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
Languages spoken
  • Czech
  • German
  • English
  • Spanish
  • French
  • Italian
  • Lithuanian
  • Polish
  • Romanian
  • Turkish
Missing some information? Yes / No
Great! Thanks for your response.
Thanks! You will receive an email as soon as the property has answered your question.
Sustainable initiatives
This property has taken steps to provide more sustainable and environmentally friendly travel

House rules Queens Hotel Cheltenham takes special requests - add in the next step!

Check-in

From 15:00 hours

Guests are required to show a photo identification and credit card upon check-in

Check-out

07:00 - 11:00

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children aged 12 years and above are considered adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

There is no capacity for cots at this property.

There is no capacity for extra beds at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed. Charges may be applicable.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa Solo JCB Diners Club American Express Queens Hotel Cheltenham accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that the hotel is a cashless property. We invite you to proceed with the Fast Checkout, by simply dropping your key into the fast checkout box.

From 12 October 2020 until March 2021 the property will be commencing external works to protect the historic façade of the Queens Hotel. Please note this will mean that some of our rooms will have a restricted view at this time .

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the credit card used to book must be presented on arrival.

Please note, as of 8 August 2020, following government guidelines, face coverings will be mandatory in the hotel.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Please inform Queens Hotel Cheltenham in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Victoria's is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020

Bar is closed from Fri 12 Jun 2020 until Fri 31 Jul 2020

FAQs about Queens Hotel Cheltenham

  • Guests staying at Queens Hotel Cheltenham can enjoy a highly-rated breakfast during their stay (guest review score: 7.7).

    Breakfast option(s) include:

    • Continental
    • Full English/Irish
    • Vegetarian
    • Buffet
    • À la carte

  • The prices at Queens Hotel Cheltenham may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at Queens Hotel Cheltenham include:

    • Double
    • Triple
    • Suite

  • Queens Hotel Cheltenham is 800 yards from the centre of Cheltenham.

  • Queens Hotel Cheltenham offers the following activities / services (charges may apply):

    • Cycling
    • Hiking
    • Walking tours
    • Bike tours

  • Queens Hotel Cheltenham has 1 restaurant:

    • Victoria's

  • Check-in at Queens Hotel Cheltenham is from 15:00, and check-out is until 11:00.