You're eligible for a Genius discount at PHOENIX HOTEL by Hakuba Hotel Group! To save at this property, all you have to do is sign in.

Featuring a public bath and mist sauna, PHOENIX HOTEL by Hakuba Hotel Group is located in Hakuba, a 19 mi drive from Nagano. The hotel has ski storage and guests can enjoy a meal at the restaurant or a drink at the bar. Free private parking is available on site. All rooms have a flat-screen TV, refrigerator, free toiletries and hairdryer. Some rooms feature a fully private bathroom. Happo One Snow Resort and Kokusai Ski Area are 1969 feet away. Adam Gondola is 0.7 mi away, while Iwatake Ski Resort is 2.1 mi away.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the best-rated area in Hakuba, this hotel has an excellent location score of 8.8

Free private parking

Public Bath


Sign in, save money
Sign in, save money
You could save 10% or more at this property when you sign in

Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 futon beds
1 full bed
and
1 futon bed
2 futon beds
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Guest reviews

Categories:

Staff
9.6
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.5
Location
8.8
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Curt
    Australia Australia
    Usually you check in, and check out, sleep, shower, and never engage with the hotel much more than that. The Phoenix is a different experience. You have a direct line to the team via Whatsapp. They're happy to book you dinner reservations,...
  • Mason
    Australia Australia
    Awesome breakfast, transfers available upon request and helpful staff.
  • Ayumi
    Japan Japan
    Very kind staffs full of hospitality. Breakfast is just amazing.

Hotel area info

Restaurants
1 Restaurant On Site

  • Mimi's Restaurant & Bar
    • Cuisine
      Italian
    • Open for
      Breakfast • Dinner • Cocktail hour
    • Ambience
      Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Amenities of PHOENIX HOTEL by Hakuba Hotel Group
Great facilities! Review score, 9.2

Most popular amenities
  • Free parking
  • Free WiFi
  • Non-smoking rooms
  • Skiing
  • Restaurant
  • Tea/Coffee Maker in All Rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Hairdryer
Bedroom
  • Linens
Outdoors
  • BBQ facilities
    Additional charge
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Tatami (traditional Japanese flooring)
  • Socket near the bed
Ski
  • Ski pass vendor
  • Ski rental on site
  • Ski school
    Additional charge
  • Ski storage
Activities
  • Happy hour
    Additional charge
  • Cycling
    Off-site
  • Hiking
    Additional charge
  • Canoeing
    Additional charge
  • Skiing
    Off-site
  • Fishing
    Additional charge
  • Tennis court
    Additional chargeOff-site
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available at a location nearby (reservation is not needed).
    Front Desk Services
    • Invoice provided
    • Lockers
    • Private check-in/out
    • Concierge
    • Baggage storage
    • Tour desk
    Entertainment & Family Services
    • Board games/Puzzles
    • Babysitting/Child services
      Additional charge
    Cleaning Services
    • Daily housekeeping
    • Laundry
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • Key access
    • Safe
    General
    • Shuttle service
      Additional charge
    • Shared lounge/TV area
    • Vending machine (drinks)
    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Heating
    • Car rental
    • Non-smoking rooms
    Spa
    • Public Bath
    • Massage
      Additional charge
    • Sauna
    Languages Spoken
    • English
    • Japanese

    Property practices

    This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

    House rules

    PHOENIX HOTEL by Hakuba Hotel Group takes special requests – add in the next step!

    Check-in

    From 4:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 10:00 AM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 3 years
    Crib upon request
    ¥3,500 per child, per night
    Adult (18+ years)
    Extra bed upon request
    ¥8,000 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    No age restriction

    There's no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa UC JCB American Express Cash is not accepted PHOENIX HOTEL by Hakuba Hotel Group accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform PHOENIX HOTEL by Hakuba Hotel Group of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

    Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about PHOENIX HOTEL by Hakuba Hotel Group

    • The prices at PHOENIX HOTEL by Hakuba Hotel Group may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • PHOENIX HOTEL by Hakuba Hotel Group offers the following activities/services (charges may apply):

      • Sauna
      • Massage
      • Cycling
      • Hiking
      • Skiing
      • Fishing
      • Tennis court
      • Canoeing
      • Public Bath
      • Happy hour

    • PHOENIX HOTEL by Hakuba Hotel Group has 1 restaurant:

      • Mimi's Restaurant & Bar

    • Check-in at PHOENIX HOTEL by Hakuba Hotel Group is from 4:00 PM, and check-out is until 10:00 AM.

    • PHOENIX HOTEL by Hakuba Hotel Group is 1.5 miles from the center of Hakuba. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at PHOENIX HOTEL by Hakuba Hotel Group include:

      • Single
      • Double