Skip to main content
Get help with your reservation
List your property
Register
Sign in
  • Stays
  • Flights
  • Flight + Hotel
  • Car rentals
  • Attractions
  • Airport taxis
Coronavirus (COVID-19) support

Check for travel restrictions. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed.

Read more

  1. Home
  2. All ryokans
    Ryokans
    • Apartments
  3. Japan
    Ryokans
    • Hotels
  4. Nagano
    Ryokans
    • Hotels
  5. Karuizawa
    Ryokans
    • Hotels
  6. Tsuruya Ryokan (Ryokan), Karuizawa (Japan) Deals

  • Info & prices
  • Amenities
  • House rules
  • The fine print
  • Guest reviews (182)
 ! 

This property isn’t taking reservations on our site right now. But don’t worry, you can find tons of other nearby properties right here.

Ryokan Tsuruya Ryokan

Tsuruya Ryokan

389-0102 Nagano, Karuizawa, Kyukaruizawa 678, Japan – Great location - show map

After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account.
8.6
Excellent
182 reviews
  • Facilities

    8.4

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Value for money

    7.5

  • Location

    8.8

  • Total

    8.6

  • Free WiFi

    7.9

Very friendly and helpful staff. The room was big and clean. We especially enjoyed the kotatsu and public onsen.

James Japan

Great location in Karuizawa Machi. Wonderful food, friendly and accommodating staff, retro and cool lobby good ofuro. This was our second visit to Tsuruya Ryokan.

David United States of America

The staff were friendly, the facilities were nice, and the kaiseki meal was innovative and the public bath was pleasant. Generous breakfast buffet. Karuizawa is a nice day trip or one-nighter from Tokyo.

Christopher Switzerland

Very down to earth inn. Within walking distance to shops. Very near to Shopping Outlet, Train Station and Ski Resort. Very friendly staff.

Ding Malaysia

Traditional Japanese Experience. Autumn leaves surrounding the ryokan. Great location, situated in Ginza street Karuizawa.

Justin Philippines

Amazing staff! I love how they greet guests and check in, inviting guests to sit in the lounge and they do the check in process from there. At the far end of the town (take a taxi from the train station). Location was perfect for my group as we were walking the Nakasendo Way and it’s right outside the door!

Kristina United States of America

The staff were brilliant, the onsen, location, futons, cleanliness all amazing. The kids loved it here, got to try some local culture whilst havi g relaxing time.

Angeco Indonesia

Lovely traditional Ryokan with modern facilities. Great location. Delicious dinner. Wonderful staff. Bonus of having an onsen within the property as well as laundry facilties.

Emma Papua New Guinea

It has character and it is how a ryokan should be.

Peying Malaysia

This was a lovely treat at the end of 4 weeks in Japan. Recommend the half board option as dinner was exceptional and very good buffet breakfast.

Biking United Kingdom

Staff

9.4
The building where the ryokan is located
A seating area at Tsuruya Ryokan
A seating area at Tsuruya Ryokan
+45 photos
Close ×
Tsuruya Ryokan

Lock in a great price for Tsuruya Ryokan – rated 8.6 by recent guests!

to get started.

Tsuruya Ryokan

8.6
Excellent
182 reviews
  • 9.4

    Staff

  • What guests loved the most:
  • “Very friendly and helpful staff. The room was big and clean. We especially enjoyed the kotatsu and public onsen.”
    James James Japan Japan
  • “Great location in Karuizawa Machi. Wonderful food, friendly and accommodating staff, retro and cool lobby good ofuro. This was our second visit to Tsuruya Ryokan.”
    David David United States of America United States of America
  • “The staff were friendly, the facilities were nice, and the kaiseki meal was innovative and the public bath was pleasant. Generous breakfast buffet.”
    Christopher Christopher Switzerland Switzerland
  • “Very down to earth inn. Within walking distance to shops. Very near to Shopping Outlet, Train Station and Ski Resort. Very friendly staff.”
    Ding Ding Malaysia Malaysia
  • “Traditional Japanese Experience. Autumn leaves surrounding the ryokan. Great location, situated in Ginza street Karuizawa.”
    Justin Justin Philippines Philippines
  • “Amazing staff! I love how they greet guests and check in, inviting guests to sit in the lounge and they do the check in process from there.”
    Kristina Kristina United States of America United States of America
  • “The staff were brilliant, the onsen, location, futons, cleanliness all amazing. The kids loved it here, got to try some local culture whilst havi g relaxing time.”
    Angeco Angeco Indonesia Indonesia
  • “Lovely traditional Ryokan with modern facilities. Great location. Delicious dinner. Wonderful staff. Bonus of having an onsen within the property as well as laundry facilties.”
    Emma Emma Papua New Guinea Papua New Guinea
  • “It has character and it is how a ryokan should be.”
    Peying Peying Malaysia Malaysia
  • “This was a lovely treat at the end of 4 weeks in Japan. Recommend the half board option as dinner was exceptional and very good buffet breakfast.”
    Biking Biking United Kingdom United Kingdom

Located in the city center, Tsuruya Ryokan features chic guest rooms with antique furniture. It features large public baths, and free Wi-Fi is provided throughout the property.

Each room comes with a historic ambiance with comfortable warm colors, and fitted with a flat-screen TV, an air purifier and a personal safe. Some rooms have tatami (woven-straw) flooring and traditional futon bedding.

Guests at Ryokan Tsuruya can enjoy thorough in-room massages at an extra charge (reservation needed), or relax in the spacious baths. Coin launderette and souvenir shop are available on site. Guests’ luggage can be left at the front desk for free after checking out.

Traditional Japanese meals are offered for dinner in the elegant dining room. A breakfast buffet features both Western and Japanese dishes.

The ryokan is a 5-minute drive from JR Karuizawa Shinkansen (bullet train) Station. St.Paulo Catholic Church is a 5-minute walk away, while Karuizawa Outlet Shopping Plaza is a 7-minute drive from the property.

This property is a ryokan, which is a type of traditional Japanese Inn. Learn more

  • What's a ryokan?
    A ryokan is a traditional Japanese inn. They usually feature bathhouses, multicourse dinners, communal spaces where guests can relax, and rooms with woven-straw flooring and futon mats. Like hotels, a range of ryokans (from budget to luxury) is available. What originated centuries ago as a free rest house for long-distance travelers has evolved into a popular destination for relaxation surrounded by therapeutic mineral springs.
  • What are the big differences between a ryokan and a hotel?
    Unlike a hotel, where the guest room is just a place to turn in for the night, a ryokan is more than just a place to sleep. In Japan, many travelers journey long distances to relax in a hot spring bath and feast on a traditional multicourse dinner – staying in a ryokan is an experience in and of itself. These ryokans typically have Japanese-style rooms with woven-straw floors and futon beds (no Western beds and carpeting). You should also remove your shoes at the entrance of the room, or before you enter it. Modern ryokans might serve buffet-style meals in a dining area, while more traditional ryokans tend to serve in-room dinners. Some ryokan rooms have a private bathroom, and others might just have a shared bathroom.
  • What's a kaiseki meal?
    Kaiseki is the culinary highlight at a ryokan, embodying beautifully presented dishes that delight both the palate and the eyes. Every one of the 10 to 15 dishes that make up the multicourse Japanese dinner is prepared in a way that highlights the unique textures, colors, and flavors of featured seasonal ingredients and local specialties. Most commonly served at special restaurants and ryokans, a traditional kaiseki dinner usually consists of bite-size appetizers, fresh sashimi (raw fish, like sushi), soup, grilled fish or meat, a hot-pot dish, rice with miso soup, and a small dessert.
  • What's a yukata?
    A yukata is a casual summer kimono or robe, typically made of light cotton. Many ryokans provide guests with yukata robes during their stay. In some areas, it's common to see guests strolling through the neighborhood in their yukatas. The loose-fitting garment is perfect for sleeping and relaxing in.
  • How should I wear a yukata?
    First, put your arms through the sleeves like you would with a robe. Take the right side of the yukata and wrap it across your body. Then, take the left side and wrap it over the right, making sure that the robe is level at your ankles. Pinning the yukata closed on the right side, wrap the sash around your waist a couple of times and then tie a bow. Generally, the bow is tied around the waist for women, and the hips for men.
  • What's a Japanese hot spring (onsen)?
    Onsen (literally "hot spring") is a term often used to refer to both the mineral-rich hot springs and the bathing facilities that house them. Whether the bath is public or private, gender-segregated or mixed, indoor or outdoor, soaking and unwinding in the soothing geothermal waters at an onsen is a millennia-old custom deeply embedded in Japanese culture.
  • What's standard bathing etiquette?
    At a bathhouse—onsen or not—guests are expected to remove all clothing in their respective changing rooms before entering the bathing area. As a common courtesy, once inside the bathing area, guests should wash and rinse their bodies thoroughly before quietly stepping into the hot water. Whether you relax in solitude or converse softly with others is up to you, but guests should always be mindful of others. Wash towels are often used to cover one’s private areas while walking around. However, note that you should not put towels in the water.
  • Why are tattoos not allowed?
    While tattoos have become more popular among Japan's youth, many Japanese people still associate them with outlaws and organized crime. Nowadays, not all businesses ban customers with tattoos, but you might still be refused admission to bathhouses and swimming pools. Small tattoos can be covered up using waterproof bandaids, but keep in mind that each property has the final say on what’s acceptable.

Couples in particular like the location – they rated it 8.8 for a two-person trip.

We speak your language!

Tsuruya Ryokan has been welcoming Booking.com guests since Apr 23, 2013

What would you like to know?

Submit
No thanks

Thank you for your time

Your feedback will help us improve this feature for all of our customers

Close

We're sorry, but there was an error submitting your comment. Please try again.

Retry
Missing some information? /
Brilliant!

Most popular amenities

Non-smoking rooms
Free parking
Family rooms
Free WiFi

Good for couples – they rated the facilities 8.3 for two-person stays.

낍 Top Location: Highly rated by recent guests (8.8)

Breakfast Info

Buffet

끸 Free Private Parking Available On Site

Lock in a great price for your upcoming stay

Get instant confirmation with FREE cancellation on most rooms!

Starting April 6, 2020, your chosen cancellation policy will apply, regardless of the coronavirus. We recommend booking an option with free cancellation in case your travel plans change. Read more

Availability

We Price Match

When would you like to stay at Tsuruya Ryokan?

Reservations longer than 30 nights are not possible.

Enter your dates to check availability.

Your departure date is invalid.

Check-in date
Check-out date
 

Guest reviews

8.6
Excellent
182 reviews
Read all reviews
Categories
  • Staff9.4
  • Facilities8.4
  • Cleanliness8.9
  • Comfort8.9
  • Value for money7.5
  • Location8.8
  • Free WiFi7.9

Select topics to read reviews:

See what guests loved the most:

  • James Japan

    “Very friendly and helpful staff. The room was big and clean. We especially enjoyed the kotatsu and public onsen.”

  • David United States of America

    “Great location in Karuizawa Machi. Wonderful food, friendly and accommodating staff, retro and cool lobby good ofuro. This was our second visit to Tsuruya Ryokan. ”

  • Christopher Switzerland

    “The staff were friendly, the facilities were nice, and the kaiseki meal was innovative and the public bath was pleasant. Generous breakfast buffet. Karuizawa is a nice day trip or one-nighter from Tokyo.”

  • Ding Malaysia

    “Very down to earth inn. Within walking distance to shops. Very near to Shopping Outlet, Train Station and Ski Resort. Very friendly staff.”

  • Justin Philippines

    “Traditional Japanese Experience. Autumn leaves surrounding the ryokan. Great location, situated in Ginza street Karuizawa.”

  • Kristina United States of America

    “Amazing staff! I love how they greet guests and check in, inviting guests to sit in the lounge and they do the check in process from there. At the far end of the town (take a taxi from the train station). Location was perfect for my group as we were walking the Nakasendo Way and it’s right outside the door!” Read more

  • Angeco Indonesia

    “The staff were brilliant, the onsen, location, futons, cleanliness all amazing. The kids loved it here, got to try some local culture whilst havi g relaxing time.”

  • Emma Papua New Guinea

    “Lovely traditional Ryokan with modern facilities. Great location. Delicious dinner. Wonderful staff. Bonus of having an onsen within the property as well as laundry facilties.”

  • Peying Malaysia

    “It has character and it is how a ryokan should be. ”

  • Biking United Kingdom

    “This was a lovely treat at the end of 4 weeks in Japan. Recommend the half board option as dinner was exceptional and very good buffet breakfast.”

Got a question?

Find more info in the questions and answers. Need something else? Send your own question to the property below.

About Tsuruya Ryokan

Welcoming Booking.com guests since Apr 23, 2013

We speak your language

The property usually replies within a few days

Thanks! You'll receive an email as soon as the property answers your question.

  • Do you cater for any allergy or food preferences?

    Please let us know if you have any allergy beforehand.


    You found this answer helpful

    You found this answer unhelpful

  • What time are the communal baths available?

    Our public bath opens from 3pm to 10 am.


    You found this answer helpful

    You found this answer unhelpful

  • What time do I have to arrive for dinner?

    Please arrive before 5pm to have dinner. (Please make sure to reserve dinner beforehand.)


    You found this answer helpful

    You found this answer unhelpful

Previous question and answers from this property

See what other travelers asked before staying at Tsuruya Ryokan

Most recent questions
  • Do you cater for any allergy or food preferences?

    Please let us know if you have any allergy beforehand.


    You found this answer helpful

    You found this answer unhelpful

  • What time are the communal baths available?

    Our public bath opens from 3pm to 10 am.


    You found this answer helpful

    You found this answer unhelpful

  • What time do I have to arrive for dinner?

    Please arrive before 5pm to have dinner. (Please make sure to reserve dinner beforehand.)


    You found this answer helpful

    You found this answer unhelpful

Thanks! You'll receive an email as soon as the property answers your question.

Area Info *
Guests loved walking around the neighborhood!
Great location - show map
Restaurants & cafes
  • Restaurant 川上庵
    0.3 miles
  • Restaurant 沢村
    0.3 miles
Natural Beauty
  • Mountain 愛宕山
    0.6 miles
  • Mountain 碓氷峠
    1.2 miles
  • Mountain 離山
    1.2 miles
Ski lifts
  • 軽井沢プリンススキー場
    1.9 miles
Closest Airports
  • Matsumoto Airport
    42 miles
* All distances are measured in straight lines. Actual travel distances may vary.

What would you like to know?

Submit
No thanks

Thank you for your time

Your feedback will help us improve this feature for all of our customers

Close

We're sorry, but there was an error submitting your comment. Please try again.

Retry
Are you missing any information about this area? /
Brilliant!

4 reasons to choose Tsuruya Ryokan

Why book with us?

Prices you can't beat!

Manage your bookings online

The staff speaks English

Booking is safe

Amenities of Tsuruya Ryokan Great facilities! Review score, 8.4

Most popular amenities

Non-smoking rooms
Free parking
Family rooms
Free WiFi
Bathroom
  • Toilet paper
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Alarm clock
Outdoors
  • Garden
Pets
  • Pets are not allowed.

Activities
  • Hiking
  • Massage
Living Area
  • Sitting area
Media & Technology
  • Flat-screen TV
  • Video
  • Telephone
Internet
  • Free! WiFi is available in all areas and is free of charge.

Parking

    Free! Free private parking is possible on site (reservation is not needed).

Services
  • Vending machine (drinks)
  • Baggage storage
  • Wake-up service
  • Gift shop
  • Laundry Additional charge
Safety & security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Heating
  • Family rooms
  • Non-smoking rooms
  • Air conditioning
Languages Spoken
  • English
  • Japanese

What topic(s) do you want to know more about?

Submit
No thanks

Thanks for your help!

Your opinion helps us figure out what kinds of info we should ask properties for.

Back to property

Whoops! It looks like something went wrong submitting this. Try again?

Retry
Missing some info? /
Awesome!

House rules Tsuruya Ryokan takes special requests – add in the next step!

Check-in

3:00 PM - 5:00 PM

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

There's no capacity for cribs at this property.

This property doesn't offer extra beds.

No age restriction

There's no age requirement for check-in

Cards accepted at this property

Mastercard Visa NICOS JCB American Express Tsuruya Ryokan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Tsuruya Ryokan accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests need be quiet between 8:00 PM and 8:00 AM.

Pets

Pets are not allowed.

The fine print

If you are arriving after 20:00, please inform the property in advance. If the property is not informed, you may not be able to check in.

Please inform Tsuruya Ryokan of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests must check in by 6:00 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

This property does not accommodate bachelor(ette) or similar parties.

FAQs about Tsuruya Ryokan

  • The prices at Tsuruya Ryokan may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Tsuruya Ryokan is 1.2 miles from the center of Karuizawa.

  • Check-in at Tsuruya Ryokan is from 3:00 PM, and check-out is until 11:00 AM.

  • Guests staying at Tsuruya Ryokan can enjoy a highly-rated breakfast during their stay (guest review score: 8.5).

    Breakfast option(s) include:

    • Buffet

  • Yes, Tsuruya Ryokan is popular with guests booking family stays.

  • Room options at Tsuruya Ryokan include:

    • Quad
    • Triple
    • Twin
    • Family

  • The following parking options are available to guests staying at Tsuruya Ryokan (subject to availability):

    • Parking
    • Free parking
    • On-site parking
    • Private Parking

  • Tsuruya Ryokan offers the following activities/services (charges may apply):

    • Massage
    • Hiking

8.6 Excellent 182 reviews 100% real guest experiences
  • Awesome: 9+

    90

  • Good: 7 – 9

    78

  • Okay: 5 – 7

    13

  • Poor: 3 – 5

    1

  • Very Poor: 1 – 3

    0

Categories
  • Staff9.4
  • Facilities8.4
  • Cleanliness8.9
  • Comfort8.9
  • Value for money7.5
  • Location8.8
  • Free WiFi7.9

There was a problem loading the reviews.
Try again

Filters
We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Search

    Error: Enter a destination to start searching.
    +
    Check-in Date
    +
    Check-out Date

    Show more

    2

    The Best of Karuizawa

    Click here to see more properties near popular landmarks in Karuizawa

    Most Popular Cities

    • Takasaki
    • Kusatsu
    • Maebashi
    • Ueda
    • Saku
    gogless

    Save time, save money!

    Sign up and we'll send the best deals to you

    Error: Please enter a valid email address.

    Error: Oops! An error has occurred.

    Thanks! We've sent you an email so you can confirm your subscription

    List your property

    • Mobile version
    • Your account
    • Make changes online to your booking
    • Contact Customer Service
    • Become an affiliate
    • Booking.com for Business
    • Countries
    • Regions
    • Cities
    • Districts
    • Airports
    • Hotels
    • Places of interest
    • Homes
    • Apartments
    • Resorts
    • Villas
    • Hostels
    • B&Bs
    • Guest houses
    • Unique places to stay
    • Reviews
    • Unpacked: Travel articles
    • Travel communities
    • Seasonal and holiday deals
    • Car rental
    • Flight finder
    • Restaurant reservations
    • Booking.com for Travel Agents
    • Coronavirus (COVID-19) FAQs
    • About Booking.com
    • Contact Customer Service
    • Partner help
    • Careers
    • Sustainability
    • Press center
    • Safety Resource Center
    • Investor relations
    • Terms & conditions
    • Partner dispute
    • Privacy & cookie statement
    • Corporate contact
    Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by 198 offices in 70 countries.
    Extranet login
    Copyright © 1996–2021 Booking.com™. All rights reserved.
     

    Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.

    • Booking.com
    • Priceline
    • Kayak
    • Agoda
    • Rentalcars
    • OpenTable
    Start of dialog content

    Verified reviews from real guests.

    We have more than 70 million property reviews, all from real, verified guests.

    How does it work?

    • 1

      It starts with a booking

      It starts with a booking

      The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.

    • 2

      Followed by a trip

      Followed by a trip

      When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.

    • 3

      And finally, a review

      And finally, a review

      After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

    If you booked through us and want to leave a review, please sign in first.

    Sign in and leave a review
    End of dialog content

    Check-in date

    Check-out date

    « »
    Su Mo Tu We Th Fr Sa
           
           
           
           
           
           
    Close calendar

    Save big in Karuizawa

    Get exclusive Booker deals by email

    For a limited time only

    Error: Please enter a valid email address.

    Error: Oops! An error has occurred.

    Awesome! You're now subscribed


    Soon you'll receive news about top-rated hotels, irresistible deals and exciting destinations!
    Sign in to continue
    Sign in to your account
    or use one of these options
    Don't have an account yet? Create your account
    1315480,1299930,1296130,1302690,1299630|3,1308770,1299300,1311320,1244730|1,1076510,1314950,1244730|7,1307260,1312210,1299630|2,1282920,1223930,1244730,1309980,1309280,1309370,1312810,1296120