It is ok to smoke on the balcony as long as the doors are closed to the room.

We are pleased to advise we have a wonderful Pool Area where you can sunbathe on our Pool Loungers.

Hi Peter. We do have rates that offer breakfast included. Sometimes when booking directly we have sales which have breakfast included complimentary

Thank you for your enquiry. We do need take bond deposit. The in total amount will be the accommodation in total plus NZD50 per room per night. If your room is prepaid, it will be NZD50 per room per night.

We are unique in the sense that we have 2 types of accommodation towers; The Hotel Tower & The Apartment Tower. The managed isolation guests are staying in the Hotel Tower which is separate from the Apartment Tower.

Thank you for your enquiry. Yes we do have rooms that are interconnecting which are subject to availability. Please let our team know if you require further information.

Good evening, Thank you for your email. Check out time is 11AM, we can organise a 12PM check out but it depend on availability on the check out date. The hotel does not have a private shuttle but we can book a super shuttle for you. Julie

Yes it is, we have a wheelchair access at the entrance and have elevators to all the floors of the building

We are unique in the sense that we have 2 types of accommodation towers; The Hotel Tower & The Apartment Tower. The managed isolation guests are staying in the Hotel Tower which is separate from the Apartment Tower.

Yes we are just a 10 minute walk from the Ferry Terminal - please note it is uphill however. Alternatively it is a 5 minute taxi ride. We are located 1.4km from the Ferry Terminal.

Good Afternoon, Thank you for your enquiry. We offer a valet car parking service which is valued at NZ$45.00 for a 24 hour period. While your vehicle is parked with us, you can access this as many times as required. This does not need pre-booked and can be arranged on arrival to the hotel. Please be advised that the public car park has a maximum height of 1.8 metres. Any car exceeding this height may still be valet however this will be subject to availability of space in our loading dock. If you wish to park an over-size car please give us advance warning to arrange space. I hope this information is helpful and if I can assist you with anything else please do not hesitate to contact myself or my team and we will be happy to help.

Thank you for your enquiry. We do have charging bays, however we do not supply the actual charger for any vehicles. We do ask all guests to provide the charger for their vehicle. No booking is required - notify concierge if charging is required.

Our Superior King Room baths would comfortably fit 2 people. Alternatively, The Bath tubs in the Residence Tower would fit 2 people comfortably. Please note rooms with bathtubs are subject to availability and on request.

Yes we do have onsite valet parking at NZD$45 per car per day or NZD$35 per car per day for Accor Loyalty Members

We are pleased to confirm that some One Bedroom Apartments now have Sofa Beds. This would be subject to availability upon request and the Sofa Beds would be suitable for Children only.

The Superior Residence does not have a sofa bed regrettably. These would be in our One Bedroom Apartments and are subject to availability at the time of booking. The view would also be subject to availability and not guaranteed

Our Restaurant and Bar are currently closed as at September 2020 Regrettably however we do still have Room Service

We do have a variety of twin rooms such as rooms with Two Queen Beds or Rooms with 2 Single Beds. Please note these are subject to availability

The apartments are available to book by the public as it is separate from the hotel tower with a new entrance and separate staff. The Hotel Tower is closed currently and we do not have a confirmed date on when it will be available to the public again

From Thursday 08th of October Auckland will be back to Alert Level 1 which means You can take advantage of our wellbeing facilities from 6am to 8pm (until 9pm on Friday / Saturday)