The beds were a little less comfortable and bathroom private and clean but very small

The staff were very helpful and friendly The hotel has yoga lessons which is great!

Stayed in August 2025

Great spot right on the main street of Echoland, Hakuba. Bus stop to all slopes just up the road and easily walkable. Great breakfast, helpful staff, good sized and comfortable rooms for a couple. Plenty of storage for snow gear and if renting a pick up service is available from the main rentals which is handy.

Stayed in March 2025

Cleanliness could be slightly better

The breakfast was great but the room is abit dated. Overall, still a good affordable stay

Stayed in February 2025

The rooms were clean but somewhat dated, but still clean and spacious. Showers were difficult to control and shower head in our room was broken. The paths between the buildings were not maintained and slippery due to ice. A quick daily shovel would improve access.

The staff could be more helpful, from requests about access to the ski slopes, to assistance with accommodating our 2 year old, they went out of their way to provide assistance. The location was perfect, with access to five restaurants onsite, equipment rentals and Hakuba Valley bus at the end of the street (less than 100m), a convenience store next door, there is no better location in Echoland.

Stayed in February 2025

We enjoyed our stay here and would recommend it. The location is great for easy access to buses for ski fields and dinner and food options. The dry room, washing machines, and easy return of ski gear were convenient amenities to have. The staff were helpful and answered every question we had. The only reason the stay is an 8 is because it is outdated.

Stayed in February 2025

Great location, friendly staff, Rooms were average but overall comfortable

Stayed in February 2025

Room cleaning service did not show up. Pillows very uncomfortable.

Great location, can walk to great restaurants, bars and convenience store. Bus stop almost out the front to the ski resorts. Nice & warm & cosy. Drying room very handy! Staff are very helpful and friendly. Unfortunately room was not cleaned as requested (only once in 7 days).

Stayed in February 2025

We tried to contact the hotel via email to ask about luggage storage but were unable to get a response.

The staff were amazing after my husband became ill. They went above and beyond to help us. The stored luggage both before and after our stay and arranged for it to be sent on to the airport.

Stayed in February 2025

Would be great if the Shuttle service the hotel provides could extend the availability times, and extend locations to where it would take you - i.e., to the train station. This is in consideration that there is very limited ability to move around with luggage (ski bags particularly, and little taxis available).

Location was great, and rooms were a fantastic size.

Stayed in January 2025

We were promised transfers from the station to the hotel and back but we had to pay for both trips?

The location was great, surrounded by restaurants and Convenience supermarket. Buses were close by to ALL Mountain resorts. The staff were the best.

Stayed in February 2025

Excellent location, on the Main Street at Echoland close to bus pick up points.

Stayed in January 2025

The breakfast could have been a little better - the salad spread wasn't very appetising for breakfast, and there were no knives to spread butter, jam etc. on our toast so we used a fork. It wasn't too bad, but could have been a bit better. I had toast and scrambled eggs most mornings, my partner enjoyed the gyoza, fried rice and noodles depending on the day - all of these were pretty good! The room was nice with the fireplace :)

The room was the perfect size to spread out a bit with all of our ski gear. Having a couch and coffee table was really helpful. Beds were comfy, bathroom was good. The drying room worked well for our ski boots, skis etc. Staff were really friendly and helpful. The location was great, near lots of restaurants, and the convenience store and shuttle bus to ski fields was a 1 minute walk. We really loved staying here.

Stayed in January 2025

TV didn't work, trying to arrange for courtesy pick up or drop off from stations was never available even when booking in advance.

Location is great for shuttles and food options. Staff extremely friendly.

Stayed in January 2025

The pipes cause a nasty smell in the bathroom unless you continuously run the warm water. Rooms very dated but very convenient location.

Reasonably spacious room by Japanese standards. Breakfast on site with adequate options. Staff super friendly and helpful. Several restaurants on site (particularly liked the Italian place - Tomatito for atmosphere and food quality). Hire skis could be left on site for collection by rental companies. Snow shuttle stop right outside hotel.

Stayed in January 2025

The room was not clean. There was a half eaten cake in the fridge left by the previous guest.

Location is good. Close to the shops and the Line V bus station. The staffs were nice and friendly.

Stayed in January 2025

The rooms were so dark it was hard to find all your things. Weird system with getting new towels which didn’t seem to work but once you asked for them they brought them up straight away.

The staff were so lovely and helpful. The sweetest girl in the front desk and the owner helped us out on our last day with transport as the train had been cancelled. She was amazing. Location is so handy especially tot eh shuttle buses going to the different ski resorts

Stayed in December 2024

Some of the restaurants were over priced in the actual hotel

Location was perfect Bus stop right out the front Convenient restaurants if you choose to eat at the hotel but plenty close by Yoga was awesome - instructors were friendly

Stayed in December 2024

Transportation around town and between resorts is confusing, as is the need and process for making restaurant reservations. I would have appreciated if staff were more knowledgeable, forthcoming and proactive in providing assistance. Information and strategies shared between other tourists was frankly more helpful. Room was small but that's to be expected in Japan. A shuttle to train/bus station upon departure would be appreciated, as there are limited taxis available and it's too far to walk with gear and luggage.

Amazing location, in the heart of Echoland near restaurants and rentals, free shuttles to ski resorts right outside. Convenient heated gear room for storing skis, board, and wet gear. Friendly staff. Was able to send equipment ahead via Yamato, very convenient

Stayed in February 2024

The rooms could do with a renovation to make them more comfortable and modern.

Staff were friendly and location is excellent.

Stayed in March 2024

The only thing that lets this place down is that it is a bit old and run down. I don't feel the price we paid for 5 nights is reflected in the ammenities of this building. The carpets were old and one of the bedrooms had a huge brown stain in the middle of it. The beds are rock hard, the curtains are old and hard to close and the shower head in the bathroom definitely needs an upgrade (I swear this was at least 20 years old!) I don't think it would take much to make this place feel just a little bit more comfortable but luckily being in a ski village we didn't spend too much time there.

While the hotel itself isn't the nicest, The location is great. There are 5-6 restaurants just outside so eating out at night was nice as we didn't have to walk far. The staff were all super lovely and helpful. The breakfast was really good too! A small buffet but again, lovely staff and nice selection.

Stayed in February 2024

Breakfast always cold

Very helpful staff

Stayed in January 2024

There’s no cleaning service during our stay for 5 days.

All the staffs are very friendly and helpful.

Stayed in February 2024

Very convenient location and friendly, helpful staff.

Stayed in February 2024

Expensive. Some staff were not knowledgeable about the area and logistics and seemed like they were hired only for their English speaking abilities. They did not speak Japanese, which made it hard for them to find information (for example, they had to rely on the only staff who spoke Japanese to reserve a taxi). We were so used to the Japanese hospitality high standards that we felt like this hotel was more like being back in the US.

The room was laid out in such a way that we felt like we each had our own section, even though there were no walls separating us into separate bedrooms. It was helpful to have English speaking staff.

Stayed in January 2024