We arrived earlier than the check in time but were greeted well were told the room was ready and were given a complimentary upgrade. The room was large, very comfortable and well equipped. All of the staff, reception, housekeeping and catering were exceptional in terms of their professionalism, commitment and attitude. Breakfast was served in the vaulted ceiling cellars and the lovely setting was matched by the range and quality of the produce. All of the above made for a thoroughly enjoyable six days.

Stayed in March 2023

nothing

central, modern and clean

Stayed in March 2023

We hadn't realised it was so close to a few clubs which made it difficult to sleep on Friday night.

Staff were helpful and knowledge. Booking taxis and giving advice on trips before the trip and during our stay Our room was clean and a good size

Stayed in February 2023

Breakfast wasn’t worth the price.

The overall comfort of the hotel was great and the beds were really nice, as well as the bath room and cleanliness.

Stayed in February 2023

The lack of parking is all that keeps this from being a 9 or 10. Factor in the several hundred PLN for off-site parking (not to mention carry your luggage that far) and it's just too big a pain to ignore.

Very nice, very cozy. Helpful staff, good breakfast. No problems with the hotel itself.

Stayed in February 2023

Just the lack of pressure in the shower, nothing else was an issue.

The hotel is really clean and well decorated. The location is excellent, just off the Main Square. The room was massive and very clean. My only complaint is the shower was not great but enough to manage for a short City break. Breakfast offered a good variety and the staff couldn’t have been more helpful. We would stay here again.

Stayed in January 2023

Buffet breakfast was a tad expensive in relation to other places we ate in the city.

10/10 for location- on this alone I would totally recommend this property and will definitely book again should I return to Krakow! Nice big room too, very quiet and the beds were super comfy! Hotel was absolutely spotless and staff couldn't do enough for us. An absolute wee gem of a place!

Stayed in February 2023

some nights there was a lot of noise outside

The location is perfect, near the main square.

Stayed in February 2023

Good hotel in the heart of the city with delicious breakfast

Stayed in January 2023

Clean hotel and a great location

Stayed in January 2023

Shame they didn't do evening meals x

Hotel staff was excellent, and hotel itself was very clean x

Stayed in January 2023

No lights outside at night and no option for an evening meal in the hotel if you didn’t want to go out.

Location.

Stayed in January 2023

Great staff and superb location!

Stayed in December 2022

Great staff, superb location!

Stayed in December 2022

They didn't have spare adapters for use.

Great location, large rooms great value

Stayed in December 2022

Can’t think of anything.

Very spacious room on the third floor of this lovely hotel which is situated on a side street convenient for the shops, bars & restaurants. 5 min walk to the central market square & within easy reach of all Kraków’s main tourist attractions. Spacious, modern & stylish shower room. Lots of wardrobe, storage & desk space. Full length mirrors, iron/ironing board, tv and fridge. Comfy beds with lovely fresh bedding. Room temp good and also able to open windows for fresh air if needed. Good choice of continental buffet breakfast & some hot choices (mainly egg or pancake based) in the quirky restaurant with exposed stone walls. Staff were extremely friendly & helpful throughout our stay, and arranged taxi transfers to the airport for us too.

Stayed in September 2022

Comfortable room, excellent location.

Stayed in November 2022

Would have preferred a bigger bed but I am quite tall

Excellent location, excellent breakfast for a very reasonable price !! Excellent shower/bathroom and perfect English spoken by all reception staff !!

Stayed in November 2022

Nothing.

In a brilliant spot, 2 minutes walk from the market square, plenty of bars and restaurants close by. The hotel was lovely, friendly staff and comfortable beds, with the bonus of nice warm underfloor heated bathroom.

Stayed in November 2022

Was very noisy at night to very early morning. But to be expected in the town. We thought we were staying at Hotel Unicus Palace all the photos show this not the Hitel Unicus which was opposite corner so abit deceiving as the facilities pool etc were at other hotel.

The location was excellent, lots to see and do. Beautiful culture and architecture.

Stayed in October 2022

The breakfast area is beautiful. The rooms are modern and updated. It’s a beautiful hotel. The staff are kind and helpful!

Stayed in October 2022

there was a lot of noise on a night time if your room faces the Main Street - was only muffled however in the rooms - it wouldn’t put me off staying there ang sun

great location, spacious rooms, super friendly staff

Stayed in October 2022

Excellent location, everything in walking distance. Breakfast was good quality and plenty to choose from but a "special" dish occasionally would be nice. Interesting plumbing in the bathroom.

Stayed in September 2022

Better coffee at breakfast

The location is great near the station and in the heart of the Old Town

Stayed in September 2022

Didn’t see an area to sit & have a drink during the day. Not sure if there was a bar in the evening either. We didn’t get much chance to explore though as we were at a wedding for majority of our time in Krakow.

The location in relation to the old market square & the church we were attending a wedding at was perfect, only a 5 min walk away. Shops, bars, restaurants, the castle, river & Jewish were all in close proximity & walkable too. Lovely continental breakfast buffet provided in the characterful underground dining room, some hot items also available to order from menu. There is a discounted Italian restaurant & facilities to use in the sister hotel Unicus Palace directly across the road, unfortunately we didn’t have time to use these. We will hopefully be back for a return stay though. Reception staff were extremely helpful in organising taxi transfers to the airport. As the hotel entrance is located on a quiet side street, drop off & pick up was very easy. Our room overlooked a bustling shopping street but the double glazing was so good we didn’t realise this, so the double glazing must be excellent. The feel to the room itself (3rd floor room 309) was spacious & relaxing and a perfect temperature with opening windows a bonus. Beautiful bathroom (shower only but very big) and comfortable bed. Huge mirrored wardrobes, dressing tables, tv, fridge & lots of space for extra child bed. Glass lift from entrance foyer/reception very quick & efficient at all times during our stay.

Stayed in September 2022