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Location and cost

Good location. Very clean.

Robert has been THE friendliest employee I have ever met. Not only does he exude the best personality, but he should be the gold standard for customer service. From check in to check out, Robert has made our stay well worth the price we paid and gave us peace of mind. Cannot thank him enough for his kindness and service. Personally, I felt like the location was great. Small, but charming town of grants right off the interstate and close to a Walmart that has just about anything you need along with some basic fast food places if needed. Perfect for a quick trip like ours. Rooms are updated, spacious, and comfortable as well. I think anyone dreads having to sleep away from your own bed, but best western has truly made it possible to recharge and relax a bit. We will be choosing BW going forward when needing to book a hotel.

I liked the location, and the freeway was nearby. the room was large and very open for comfort.

cold cereal, instant oat meal, room temperature frozen breakfast sandwiches, coffee and juice

I have been to 127 countries and 48 states over the last 54 years of my 72-year-old life, spending thousands of nights at various types of lodging and I have never experienced the raw aggression combined with unexplainable irrationality that came anywhere near what occurred at the Southwest Motel. There are many other budget accommodations in Grants, and you should avoid this motel and its owner. DO NOT GO HERE. The check-out time was 10 am and the problem revolved around the clock on his microwave being inaccurate, showing 9 am when it was actually 10 am. Also, my phone failed to update when I crossed into New Mexico from Arizona so it also displayed 9 am. Nevertheless, I was almost ready to go when he started to bang loudly at my door at 10 am. I opened the door and he began an unending very loud tirade that was extremely aggressive and he got into my personal space. He was very aggressive and was very close to me at times during his tirade. Although he had not touched me, I had to explain to him that unwanted touching is an assault and that under no circumstance should he touch me. I explained to him what had happened in relation to the confusion over the time and asked him politely for another 10-15 minutes to pack. His solution was that I should finish packing in the parking lot which was unsatisfactory since that would result in my property being soiled and possibly damaged. He continued his tirade by claiming that people were waiting for this room, and I must immediately vacate the room and place my property on the parking lot. I pointed out that there were only a couple of cars in the parking lot and that he must have at least two dozen available rooms (I took a photo that shows that the parking lot was almost completely empty). At that point he completely went off the rails and tore the bedding from the bed and hurled it across the room to the floor to demonstrate his anger and, in my opinion, demonstrate that he was at the point of physical