About this property

Located in the Old Town District of Downtown Dubai, the 4-star The Heritage Hotel, Autograph Collection, Downtown Dubai , a 10-minute walk from Dubai Mall and Burj Khalifa, combines traditional Arabesque architecture with contemporary design. It features free WiFi in all areas, an outdoor swimming pool with sun loungers that overlook the skyline views. Wall-mounted satellite LCD TVs, free bottled water and free coffee and tea facilities are standard in all rooms. Guest bathrooms include robes, slippers and free amenities, and 24-hour room service is available. Guests can enjoy Middle eastern cuisine in al fresco Arabian-style setting, The Courtyard and dine at Netz Grill, the ultimate sports hub in Downtown Dubai which offers sports fans food from the tri-nation countries. The Heritage Hotel, Autograph Collection, Downtown Dubai also has a state-of-the-art 24-hour fitness centre and business centre. The concierge can arrange desert safaris. Jumeirah Beach is 15 km from the hotel. Dubai Airport is a 20-minute drive away. Manzil's Souk is attached to the hotel. Free parking is available on-site.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Autograph Collection
Hotel chain/brand
Autograph Collection

Property highlights

    • Situated in the real heart of Dubai, this hotel has an excellent location score of 9.7

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Italian, Full English/Irish, Vegetarian, Halal, Asian, American, Buffet, Breakfast to go

    • Free private parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
1 extra-large double bed
2 single beds
2 single beds
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Christine
    United Kingdom United Kingdom
    Breakfast very good. Staff in the Netz bar really went out of their way to make you feel welcome and ensure you were looked after.
  • Reem
    Bahrain Bahrain
    Many thanks to Mr sandeeb for his great work and being friendly and helpful
  • Veronika
    Cyprus Cyprus
    Amazing hotel you wake up every morning with the view on Burj Khalifa. Perfect location walk distance to the dubai mall,even in july. Nice outdoor space/ restaurant for drinks or food or shisha. Close to other coffee shops or restaurant of your...
  • Jina
    New Zealand New Zealand
    Rooms and bathroom were clean. Staff were nice and helpful.
  • Grant
    Cyprus Cyprus
    Staff were excellent. Nilo at check in was very helpful and accommodating.
  • Menardo
    Philippines Philippines
    Location is number one and all the staffs too especially Ms. Che
  • Mateusz
    Poland Poland
    Room with Burj Khalifa was incredible. Breakfast exceeded my expectation. Nice flavours and staff as a service was great in terms of the communication and hospitality. If next time I will book the hotel again!
  • Yasir
    United Kingdom United Kingdom
    The location was excellent. The room was great and the gym was nice and quiet.
  • Antonio
    Italy Italy
    Everything. The location is amazing. The staff incredible. A lady at the reception named Neama, was the kindest lady ever met. Super professional
  • Bin7abeeb
    United Arab Emirates United Arab Emirates
    The stay was pleasant and the hotel was clean and comfortable. Thank you for the warm hospitality. I just wish I had gotten a room with a view of the tower, but hopefully in future visits I’ll have that opportunity

Hotel surroundings

Restaurants

3 restaurants on site
  • Courtyard
    • Cuisine
      Mediterranean
    • Open for
      Lunch • Dinner
    • Dietary options
      Halal
  • Netz
    • Cuisine
      Australian • Grill/BBQ • South African
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Halal
  • REEF AND BEEF
    • Cuisine
      Steakhouse • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Modern

Facilities of The Heritage Hotel, Autograph Collection, Downtown Dubai

Great facilities! Review score, 8.9

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness centre
  • 3 restaurants
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Wardrobe or closet

Outdoors

  • Terrace

Kitchen

  • Electric kettle

Activities

  • Happy hour
    Additional charge

Living Area

  • Sofa
  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Car hire
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Emergency cord in bathroom
  • Lower bathroom sink
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Fitness centre

Languages spoken

  • Arabic
  • English
  • French
  • Hindi
  • Russian
  • Filipino

House rules

The Heritage Hotel, Autograph Collection, Downtown Dubai takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print

Need-to-know information for guests at this property

As per UAE law, guests are required to present a valid UAE Emirates ID or a valid passport upon check-in.

Hotel will charge your credit card on the days when hotel is experiencing high occupancy levels to guarantee your stay.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Heritage Hotel, Autograph Collection, Downtown Dubai in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 812389

FAQs about The Heritage Hotel, Autograph Collection, Downtown Dubai