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The environment is excellent!!! Nice place to stay

Perfect for us. Staff, location, cleanliness, comfort, pool, all A Plus.

The location is perfect, close to everything, the people at the hotel are very friendly. The breakfast is very rich and varied. The rooms are very comfortable and clean, the bathroom has hot water.

+ PROS: Great room options for different budgets and needs. While it IS a hotel that focuses on being conscious of the environment, the accommodations are comfortable, the bedding is soft, the AC potent and not too loud and there is everything that you would find at a regular hotel. + Jhuliana and her darling mother are a power-team of hospitality. The are present, kind, welcoming, and ready to help you and your family/travel group have a great experience in the Amazon. They are locals and live in the hotel so they know the area, the people and know what to watch out for as well. I was very impressed that Leticia is a safe city but also super impressed that Jhuliana would lovingly guide me as to how to stay safer and who to trust openly - especially when it came to transportation and tours (@Amazonasparaviajeros). + Breakfast is plenty. While the variety is not ample, the offering is plenty - eggs to order (I varied from omelets, to tomato and onion scramble, and then pan fried), bread with butter and yummy jelly, juice and coffee and fruit (papaya, orange and banana). They are happy to accommodate your needs within that offering, but don't make them guess what you may need. Just ask with a kind smile and the are glad to see you happy! Plus there is a supermarket down the down with veggies, fruits, cereals and anything else you may want for your needs. + Location. El Refugio is centrally located in Leticia just a few blocks away from everything you need - restaurants, a supermarket called Hiper, pharmacy, shopping for basics that one may have forgotten and even a few places to get a cocktail and cool down. Transportation is easily found. The city is not very big so getting around is easy (even to and from the airport which is less than 10m away by tuk tuk)

Waira was a great way to relax after three days without A/C in the Amazon. Our room was large with a nice balcony, it's walking distance to Santander Park and several popular restaurants, and the pool was great. Best of all was Manchas, the hotel dog who followed into town everyday and acted as our local guide and security detail.

Excelente servicio, staff muy amables y respetuosos

Easily accessible and lovely staff

I had an absolutely incredible stay at Cruz Roja in Leticia, easily the best experience of my entire trip in Colombia! The staff here are simply amazing—friendly, funny, and always willing to help. They made everything easy and enjoyable, from modifying my booking dates to storing my belongings while I traveled deeper into the jungle. They helped coordinate with a tour agency, which was a huge plus. Each morning, they cooked delicious meals, and we had great and easy conversations over breakfast. Their kindness and warmth made me feel at home, and I truly appreciated their care and attention. The hotel itself is exceptionally clean, and the rooms are very spacious with air conditioning—an absolute necessity in the Amazon! One detail I particularly loved was the adjustable lighting in the rooms, allowing you to switch between cold and warm tones. Small things like this really make a difference. Just keep in mind, like everywhere in the Amazon, there is no hot water—but that's to be expected. The location is convenient, just a short drive from the airport, and while it's not the most walkable area due to an open field separating it from the city center, tuk-tuks are cheap and fast. Getting around Leticia is very easy, as it's a small town. Another reason to stay here: the hotel contributes part of its profits to the Red Cross Foundation. So by staying here, you're also supporting a great cause. Huge thanks to the entire staff for making my stay in Leticia unforgettable! If you're visiting the Amazon and want a comfortable, welcoming place with amazing hospitality, I highly recommend Cruz Roja.

Outstanding service, staff 100% friendly and helpful Nicely landscaped Nice pool, nice bar and restaurant Good food Live music some nights Maloca (traditional meeting house) on the grounds with visit by a shaman

The host Esteban did an amazing job. The whole hotel is very well taken care of and a lot of attention is given to details.

Everything was lovely, the staff is really helpful and ready to support you. The tours organized by the hotel really give you the opportunity to explore the Amazon. The food was also really tasty, a plus was that we were offered a different natural juice each day, from Amazon native fruits. Finally, it's worth mentioning that the hotel has a souvenir store with really good prices and beautiful pieces carved by indigenous communities. On the sustainable component of the hotel, we liked the fact it purchases part of the restaurant ingredients from local communities, that it hires indigenous people and that it's energetically self-sufficient (solar power). 10/10 recommended.

Staff is very nice, place is really clean and modern

The most amazingly helpful staff and beautiful location.

Nice hotel! Check-in was easy, and the room was great! The shower was your standard shower in colombia, but what was unusual (and awesome) was that the room had A/C! The room also had a mini fridge with really cheap drinks! So unusual, usually those are crazy expensive haha. The breakfast room was a little tricky to find, but once we found it it was great! Lots of food and juice options. There's a pool as well but we didn't wind up going in. Great little hotel and it had A/C, would definitely stay here again!

The view was amazing from our room, we felt we were within the jungle not in the hotel.

The location is great and convenient

Good location within Leticia and easy communication. Very friendly and attentive staff (we were referred an amazing TukTuk driver who was very reliable, made us feel safe, and showed us around Leticia/Tabatinga). Breakfast was hearty with lots of fresh fruit and good for the start into our exploration of the Amazon.

Our stay was super nice! The family that owns the hotel are very friendly & welcoming and the rooms are very comfortable & clean. There was a fan and also AC which we could use in the evenings which made everything much easier as it's very hot and humid in Leticia. The room is equipped with everything you may need and very well taken care of. There was housekeeping, which was super helpful, as it rains a lot and it gets muddy so it's easy to get everything a bit dirty. We were very happy with our stay and appreciated the nice atmosphere and welcoming attitude. There is a shop directly by the hotel and the centre is like a 20 minute walk away, but it's a nice walk and not too difficult. The hotel is super close to the airport, which is very practical, as you can just walk directly when you arrive, and it's not noisy. We absolutely recommend it!