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The environment is excellent!!! Nice place to stay

Excelente ubicación, el personal es muy amable, especialmente la señora de la recepción que me ayudó con información. La habitación fue muy cómoda y la piscina también.

The location is perfect, close to everything, the people at the hotel are very friendly. The breakfast is very rich and varied. The rooms are very comfortable and clean, the bathroom has hot water.

+ PROS: Great room options for different budgets and needs. While it IS a hotel that focuses on being conscious of the environment, the accommodations are comfortable, the bedding is soft, the AC potent and not too loud and there is everything that you would find at a regular hotel. + Jhuliana and her darling mother are a power-team of hospitality. The are present, kind, welcoming, and ready to help you and your family/travel group have a great experience in the Amazon. They are locals and live in the hotel so they know the area, the people and know what to watch out for as well. I was very impressed that Leticia is a safe city but also super impressed that Jhuliana would lovingly guide me as to how to stay safer and who to trust openly - especially when it came to transportation and tours (@Amazonasparaviajeros). + Breakfast is plenty. While the variety is not ample, the offering is plenty - eggs to order (I varied from omelets, to tomato and onion scramble, and then pan fried), bread with butter and yummy jelly, juice and coffee and fruit (papaya, orange and banana). They are happy to accommodate your needs within that offering, but don't make them guess what you may need. Just ask with a kind smile and the are glad to see you happy! Plus there is a supermarket down the down with veggies, fruits, cereals and anything else you may want for your needs. + Location. El Refugio is centrally located in Leticia just a few blocks away from everything you need - restaurants, a supermarket called Hiper, pharmacy, shopping for basics that one may have forgotten and even a few places to get a cocktail and cool down. Transportation is easily found. The city is not very big so getting around is easy (even to and from the airport which is less than 10m away by tuk tuk)

Waira is a perfect base from which to explore Leticia. It has all the modern comforts, the food is great, and the staff is attentive and helpful. Our room was clean and spacious and had everything we needed for our stay.

Excelente servicio, staff muy amables y respetuosos

Easily accessible and lovely staff

First of all, I didn’t realize that Cruz Roja means Red Cross! So, not only you're staying and enjoying your trip, but you’re also helping others at the same time. Secondly, the staff there are amazing people—warm and welcoming. Even though I don’t speak Spanish and they don’t speak English, we were still able to connect and understand each other. The location was perfect for catching an early morning flight since it’s close to the airport. Although, the town itself is quite small. Room was super clean and comfortable. They have AC, wi-fi and provide a tasty breakfast. I would love to stay there again someday.

Its facilities, room was large and comfortable, food was good, beautiful pool

Authentic and beautiful boutique hotel located in close distance to both airport and Leticia. The family collaboration and attention to detail along with personalized tours/amazing food made our stay here very special. The staff were all very friendly and could not do enough for us and were genuinely always there to help and ensure we got the most out of our trip.

Everything was lovely, the staff is really helpful and ready to support you. The tours organized by the hotel really give you the opportunity to explore the Amazon. The food was also really tasty, a plus was that we were offered a different natural juice each day, from Amazon native fruits. Finally, it's worth mentioning that the hotel has a souvenir store with really good prices and beautiful pieces carved by indigenous communities. On the sustainable component of the hotel, we liked the fact it purchases part of the restaurant ingredients from local communities, that it hires indigenous people and that it's energetically self-sufficient (solar power). 10/10 recommended.

Central, just a block away from Santander Park. The staff was amazing to accommodate our needs and even allowed us quite a late check out as we were flying late. The front desk staff was just amazing! Bfast was just delicious.

The place is lovely and clearly well cared for. Everything was clean, comfortable, and matched our expectations for the price. The pool was in great condition and nicely located close to the cabins.

Nice hotel! Check-in was easy, and the room was great! The shower was your standard shower in colombia, but what was unusual (and awesome) was that the room had A/C! The room also had a mini fridge with really cheap drinks! So unusual, usually those are crazy expensive haha. The breakfast room was a little tricky to find, but once we found it it was great! Lots of food and juice options. There's a pool as well but we didn't wind up going in. Great little hotel and it had A/C, would definitely stay here again!

The view was amazing from our room, we felt we were within the jungle not in the hotel.

The location is great and convenient

Good location within Leticia and easy communication. Very friendly and attentive staff (we were referred an amazing TukTuk driver who was very reliable, made us feel safe, and showed us around Leticia/Tabatinga). Breakfast was hearty with lots of fresh fruit and good for the start into our exploration of the Amazon.

Our stay was super nice! The family that owns the hotel are very friendly & welcoming and the rooms are very comfortable & clean. There was a fan and also AC which we could use in the evenings which made everything much easier as it's very hot and humid in Leticia. The room is equipped with everything you may need and very well taken care of. There was housekeeping, which was super helpful, as it rains a lot and it gets muddy so it's easy to get everything a bit dirty. We were very happy with our stay and appreciated the nice atmosphere and welcoming attitude. There is a shop directly by the hotel and the centre is like a 20 minute walk away, but it's a nice walk and not too difficult. The hotel is super close to the airport, which is very practical, as you can just walk directly when you arrive, and it's not noisy. We absolutely recommend it!