I spent there 4 days and it was the worst experience ever!
I spent there 4 days and it was the worst experience ever! The food was bad and overpriced all over the place, but you are kind of stuck there... First night the whole family of 4 got food poisoning from one of the restaurants there. Those who managed to throw up were lucky, cause the rest was feeling sick till the end of our stay ;/ There was a poop floating in children pool. In the big pool something touched my leg - surprise! surprise! a DIAPER! Our room was not cleaned during these 4 days, we had to put the trash outside the door to be picked up. There was always a queue to service desk, so we didn't even manage to report it.
E
Guest review by
Emilia
Netherlands
4.0
Tropical Islands means to me to stay in nice warm weather -...
Tropical Islands means to me to stay in nice warm weather - 24.2C is not sufficient and it was really cold when step up from 32degrees pool.
Many places were closed without any warning upon arrival. Big slides were under reconstruction, ok, article on web site, but no price compensation, minigolf-closed, BoraBora lounge - closed, half of kid's playground - closed. Smell from slide construction was touchable in half of hangar.
I need to mention 1.5h gueue before we could enter the Islands. Any ideas for improvement to speed up the process? I was terribly dissapointed and once you pay entrance and night, you stay, because of kids but I guess it is not what succesfull managemant wants.
Perfect for a family getaway. Super easy to get to via train from Berlin/airport and the free shuttle from the station was great. Facilities were clean and well maintained. There is loads to do. My children spent hours in the water! We stayed in the dome, and loved being so close to everything. The wrist bands for payment and room access are a great idea meaning no need to carry money etc around with you.
The facilities are phenomenal. I have never experienced a water park like it. The scale is something to behold and you won’t be disappointed when you visit. It’s worth the hour long train journey from the centre of Berlin. The fob payment system works well. Perhaps a bit more guidance on lockers. Overall - amazing water park for kids and families.
I thoroughly enjoyed everything about Tropical Islands. From the warm welcome at check in to all the facilities, food, accomodation and staff. Everything was super.
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