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I've stayed at this hotel at least yearly for the past 100 years. Love being in the heart of downtown; easy to walk around. This time I had a flight cancelled at 5:00 a.m. that I didn't know about until we got to the airport. I called the hotel and Jack put us back in our same room and sent a shuttle for us since we had just returned our rental car. The breakfast is excellent for a "free" breakfast.

The staff was exceptional at all levels. What a welcoming atmosphere. Efficient, friendly, and excited about pleasing. Love the new decor and the lobby was so warm and relaxing. Loved the room, a bit small but the bed was very comfortable and the decor very warm. Loved the historical pictures of Buffalo throughout. Liked that you needed your room pass to enter the hotel after 11 pm. Very safe. Great location too.

I liked that the light rail was right at the front door so we could jump on and explore downtown more. Fantastic to be so close to canalside so we could enjoy long walks even in - ve temperatures in Feb. The ice-skating was also there. A few eating options nearby and Tim Hortons across the road for coffee. The room was super clean and as was the bathroom. Plenty of towels. Very comfortable.

The breakfast was no more than some stale bagels and dry cereal. We had a WAY better breakfast at the Hilton in the way TO Buffalo and we paid half the cost. The WHOLE hotel is absolutely FILTHY and they do NOT come clean your room, even if you request it. Spend your money at ANY other hotel.

The hotel is an old property situated 25 mins walk from Downtown Buffalo..Room was bright spacious with a large bed..shower needs upgrading and hot water can be hit and miss..Room can get hot as air conditioner box not working ..Staff are extremely friendly.

Comfortable bed, warm and clean room, cheap on-site parking, good location, staff were polite and friendly. Skipped breakfast as, at $300 for a night, I would have expected this to be in the price of the room but it was $15 per head extra.

very clean property with proper precautionary measures in place, which given the times is very comforting. great location downtown with plenty of spots nearby for food and coffee! On the main road but is not noisy

Beautiful architecture, friendly staff, and a very comfortable room. Good location near the metro, with a nice coffee shop off the lobby and a brewpub next door. Would definitely stay here again.

Great location, close to Keybank Center to see Buffalo Sabres game. Lot's of restaurants close by to choose from. Rooms clean,beds comfy. Pool,small bowling alley, nightclub all within.

I ordered room service and the food and drink were great and came on time. The bed was so comfortable and the proximity to the Buffalo airport was great for my flight the next day.

Beautiful hotel in a great location. Room was comfy and had everything I needed. Staff were friendly and helpful Look forward to staying again

The staff were super friendly and helpful. The room was very clean and comfortable. The location of the hotel was great for exploring Buffalo.

Beautifully kept historic hotel. Very clean. Very comfortable. Excellent location downtown. Outstanding staff.