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Due to covid the room was cleaned on request only. But we did not want for anything. We had all the clean towels, sheets etc we needed. The staff were very friendly and accommodating. We stayed in The Best Westin later on during our holiday and wish we had extended our stay at The Best Western Pasadena Inn instead, as this hotel far surpasses the fake pomp, grandeose, and expense of The Best Westin further up the road...

This is an older hotel that is run by very friendly staff of a Chinese company who is doing its best to get this older hotel going. Prices are really low, you get value for your money but don't expect a four star hotel. Beds were large and very comfortable. Rooms weer kept very clean , but facilities are dated. Good value for 1-2 nights but I would probably not stay for a weeks vacation .

The hotel and staff were excellent! We plan on staying there every time we are in town. Breakfast was great, hotel was not run down like more expensive hotels in the Pasadena area that we've recently stayed at. Free parking is a plus and the rooms had plenty of sunshine. The size was also bigger than more expensive hotels in the area.

The staff was super friendly and attentive. The hotel was beautiful and kept impeccably clean. I had lunch at the bar, fish tacos and a rose wine and they were delicious. Loved our respite by the pool too! I'd definitely recommend and return to this little gem in Pasadena. It's super convenient to shops and restaurants too!

Beds are very comfy, breakfast is great and staff at the restaurant are friendly and tentative. I ended up in a handicap adapted room, which meant a very large room and bathroom, which was nice. Close to Pasadena high street where there are many restaurants and shops, 10 minute walk away.

Great location, friendly staff, and very decent breakfast. Good complimentary coffee, ample parking space, close to everything in Pasadena. Squirrel running close around were a cute bonus!

It was close to all the activities during the Rose Bowl Parade and Football game. Was probably fairly typical accommodations for a 2 star hotel Showers were updated, which was nice

We loved the location, attended a game at the Rose Bowl. Easy walking distance to game shuttle and old town Pasadena for shops and restaurants.

Everything!! Great Location, friendly staff, clean. Beds were super comfortable! Super close to the Rose Bowl. Running the Pasadena 1/2.

We didn’t have time for breakfast but room is good and clean and the area very practical as we had to be at the Pasadena Convention Ctr

The Patrician Hollywood Universal is set in the hilltops of Pasadena ; a stunning location with TJ being the ultimate attentive host.🌸

clean room and very hospitable staff. Location was good, very near downtown Pasadena and close enough to the San Gabriel Valley.

Very comfortable beds. Great location in Pasadena. Very clean rooms.

Did not have breakfast at the hotel. More or less what I expected.

I was wondering if there was anything I left during my stay thats possibly in a lost and found. I was in room 123 and left behind some. Important items suck as wallets and cell phone. Please let me know if I can pick them up

Once you’re in the room you don’t feel like you’re in an old 60s hotel. I felt like I was in a world class hip hotel you’d pay $$$ for. The space concept was cool but the decor was just hip to me. Room was very clean.

It was clean and remodeled for the price it was just right.

The staff was great and the bed was the most comfortable!