The room was beautiful, well designed and planned. Loved the fact that there was a balcony (ideal if you want to relax and chill) but we couldn't get a view of the Matterhorn from there. The breakfast was good as well, but thee need to be more people there for service. e.g. we had dinner the same night we checked in and it took us a while to catch someone's eye - since there were literally 2 people there! Location wise, it is fine, cause we chose the hotel because it wasn't a long walk from the station.

Salman Saudi Arabia

breakfast, room and location are a great plus. Their staff are very friendly and eager to help. I have never seen all senior staff of a hotel so dedicated to the success of the hotel by going above & beyond for customers. As for Sauna, they open from morning till 20:30 hours while competitor only starts from afternoon till 20:00 hours. The design of everything close to the pool makes it easier for customers to access compared to competitor. They have a nice car design to pick up customers. Although I did not get a horse ride from them, the horse carriage in blue is nicely designed with extra trailer for baggage. The front entrance of the hotel is grand and great marketing plus for people in Zermatt. They also have a nice outdoor patio for afternoon drinks.

Ulrich Switzerland

Swiss elegance. Large room. Nice terrace. Amazing swimming pool and jacuzzi. Very nice staff and amazing breakfast.

David-lior Switzerland

Having complimentary horse and carriage journey through the town, arranged for the second day, also the free taxi as required to/form hotel. Concierge service at reception was amazing, nothing was a problem. The room and breakfast was excellent value for money, looking down the valley. Other more expensive rooms over looked the Matterhorn but we seen this view from the Hotel front step each morning then spent our time on the mountain trains and lifts. The interior design of the breakfast room was amazing, the food was 5+ star with pianist playing, with views over looking the Matterhorn and located in the center of town, just brilliant. thanks

Andrew United Kingdom

very friendly and helpful staff. The pick-up with the little electrical car was cool. great location and wonderful view over the Cervin.

Francois Switzerland

the location is perfect, the building is gorgeous inside and out, the swimming pool is a very good size for zermatt, my room was quiet, I particularly liked the attention and service of the staff in the ski room

Sebastien Switzerland

Great old style classy hotel Best location in central zermatt Great pool and spa

Yoni Israel

solid spa / good strong massage great food good location service was terrific - there was a person handling skis in the ski room, very handy and nice chap

Aurelien United Kingdom

Cannot fault our stay at Hotel Zermatterhof. Expensive but worth every penny. The staff allowed us to use the spa facilities right up to when we departed (after 4pm). Perfect for us to have a hike and then enjoy the spa and shower before our flight back!

Melanie United Kingdom

By far, the best hotel we have ever stayed in. from location, to service, to the restaurants and staff. it was all wonderful.

Gerices Australia