Hotel Grand Hotel Zermatterhof
Bahnhofstrasse 55, 3920 Zermatt, Switzerland – Excellent location - show map
Excellent location — rated 9.9/10! (score from 301 reviews)
Real guests • Real stays • Real opinions
Excellent service from a very welcoming and professional staff. The hotel is well located with a great service to get you from and to the train station. Rooms are quiet and spacious with wonderful bath toiletries. Even though the rates are quite pricey, it's worth every Swiss franc. 10/10.
FranceService at the hotel was exceptional, the restaurant manager Ibrahim was extremely helpful and professional, our suite was superb and we had a view of the Matterhorn, although it could have been a bigger view, next time we will go for a slightly different suite with a better view. will definitely return.
SwitzerlandThere is very little not to like about the Zermatterhof. Their summer terrace has the best view of the Matterhorn, the staff are superbly friendly, the rooms and restaurants are superb, and they have a great smokers lounge to top it all off. There is nothing to fault, at all, with the stay there.
SwitzerlandA very good breakfast, brilliant service and location
United KingdomAbsolutely everything, but in particular the staff. If you are familiar with Asian 5 star service (i.e. as good as it gets), this is the European equivalent. The hotel is a classic “grande dame” hotel, but on a compact scale. Furthermore, Zermatt is one of the most beautiful destinations in the world, at any time of year.
United KingdomDog friendly hotel :) We had a big terrace where we could relax properly, our dog hade enough space to play. The location is perfect, the staff was nice and helpful! I loved the view:)
HungaryNice stay in this five stars hotel. Spa and pool definitely worthy. Quality of room service blameless.
SwitzerlandBeautiful hotel - great rooms and very comfortable beds. Nice restaurant and excellent breakfast!
SwitzerlandThe location, services, wellness and the staff were all exceptional.
United KingdomVery friendly helpful staff , Chris at the front desk is wonderful .Lusi restaurant is good if Ibrahem the maitre d’ is on duty . Chamber maids are lovely ours was so kind . I’m sorry can’t remember her name . Breakfast was very good . Breakfast manager was very helpful all staff excellent and always smiling . Will definitely be back
United Kingdom
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Grand Hotel Zermatterhof
- What guests loved the most:
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Alain
France
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Edward
Switzerland
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Saleh
Switzerland
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Marek
United Kingdom
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Jonathan
United Kingdom
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Szilvia
Hungary
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Mathieu
Switzerland
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Ann
Switzerland
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Rachel
United Kingdom
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Carol
United Kingdom
Extra health & safety measures
Stay in the heart of Zermatt – Excellent location - show map
One of our top picks in Zermatt.First opened in 1879, Grand Hotel Zermatterhof is a traditional luxury establishment in a central but peaceful location in Zermatt. It features 3 restaurants, free WiFi access, and the Vita Borni spa area with a spacious pool, a sauna area and treatment
Guests are picked up from the train station by the Zermatterhof's either by an electric car or in a blue horse-drawn carriage.
The individually furnished rooms and suites offer panoramic views of the mountains. Most rooms even offer views of the Matterhorn. In addition, all rooms feature a kettle with Ronnefeldt tea, a Nespresso coffee machine, complimentary mineral water and soft drinks from the minibar, as well as fresh fruit and wine upon arrival.
The Zermatterhof's restaurants include the Alpine Gourmet Prato Borni, which has been awarded 16 GaultMillau points and 1 Michelin star, serving Valais-style cuisine in a sophisticated atmosphere. The Brasserie Lusi offers fine dishes with a French touch, and at the saycheese! Restaurant, guests can enjoy traditional Swiss cheese dishes such as fondue and raclette. Classic afternoon tea is served daily in the Rudenbar and the Stars Bar features live piano music every day. A smoker's lounge is available and open all day.
The restaurant terrace, the 2 bars and the hotel garden are suitable for receptions. There are 5 modern, air-conditioned rooms for banquets and conferences for between 5 and 250 people.
Grand Hotel Zermatterhof is a member of the “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”. A ski pass is available at the front desk.
This is our guests' favourite part of Zermatt, according to independent reviews.
Couples particularly like the location — they rated it 9.9 for a two-person trip.
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RetryMost popular facilities
Good for couples - they rate the facilities 9.5 for two-person stays.
ATM and Currency Exchange: Need cash? There's an ATM machine and a currency exchange service at this property.
Guests love...
Situated in the real heart of Zermatt, this hotel has an excellent location score of 9.9
Want a great night's sleep? This hotel was highly rated for its very comfy beds.
Breakfast info
Continental, Vegetarian, Gluten-free, Buffet
Very good coffee!
Free WiFi
Guests consistently rate the WiFi as excellent
| Sleeps | Room type | |||
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| Max adults: 2 |
Double Room Classic
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| Max adults: 3. Max children: 2 |
Double Room Deluxe
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| Max adults: 3. Max children: 2 |
Junior Suite
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| Max adults: 1 |
Small Single Room
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| Max adults: 2 |
Suite
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| Max adults: 4. Max children: 2 |
Suite Deluxe with Balcony
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| Max adults: 3. Max children: 2 |
Double Room Deluxe with Matterhorn View
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| Max adults: 2 |
Suite with Matterhorn View
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| Max adults: 4. Max children: 2 |
King Suite with Balcony
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Mountaineers' cemetery0.1 miles
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Matterhorn Museum0.1 miles
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Matterhorn Golf club0.3 miles
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Zermatt-Sunnegga0.3 miles
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Matterhorn Express Gondola0.4 miles
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Zermatt - Matterhorn0.4 miles
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Matterhorn Express 10.4 miles
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Eisfluh0.9 miles
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Patrullarve1.1 miles
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Supermarket Coop0.2 miles
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Matterhorn5.3 miles
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Klein Matterhorn5.7 miles
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Frachey - Alpe Ciarcerio funicolar11.4 miles
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Gonergrat Bahn0.2 miles
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Train Zermatt Railway Station0.3 miles
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Milan Malpensa Airport53.7 miles
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Lugano Airport55.7 miles
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Turin Airport57.5 miles
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RetryAlpine Gourmet Prato Borni
Cuisine: Local
Saycheese!
Cuisine: Local
Brasserie Lusi
Cuisine: French, International, European
5 reasons to choose Grand Hotel Zermatterhof
Why book with us
Prices you can't beat!
Manage your bookings online
The staff speak English
Booking is safe
One of our top picks in Zermatt
Facilities of Grand Hotel Zermatterhof Great facilities! Review score, 9.4
Most popular facilities
Outdoors
- Outdoor furniture
- Sun terrace
- Terrace
- Garden
Ski
- Ski pass vendor
- Ski school Additional charge
- Ski storage
Pets
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Pets are allowed. Charges may be applicable.
Activities
- Temporary art galleries
- Cycling Off-site
- Hiking
- Library
- Bicycle rental (additional charge)
- Games room
- Skiing Off-site
- Golf course (within 3 km) Additional charge
- Tennis court Off-site Additional charge
Food & Drink
- On-site coffee house
- Fruits
- Bottle of water
- Wine/champagne Additional charge
- Special diet menus (on request)
- Snack bar
- Breakfast in the room
- Bar
- Restaurant
Internet
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Free! WiFi is available in all areas and is free of charge.
Parking
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No parking available.
Transport
- Airport drop off Additional charge
- Airport pick up Additional charge
Reception services
- Concierge service
- ATM/cash machine on site
- Luggage storage
- Currency exchange
- 24-hour front desk
Entertainment and family services
- Indoor play area
- Board games/puzzles
- Babysitting/child services Additional charge
Cleaning services
- Daily housekeeping
- Trouser press
- Shoeshine
- Ironing service Additional charge
- Dry cleaning Additional charge
- Laundry Additional charge
Business facilities
- Fax/photocopying Additional charge
- Business centre Additional charge
- Meeting/banquet facilities Additional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- Smoke alarms
- Security alarm
- Safety deposit box
General
- Shuttle service
- Pet bowls
- Pet basket
- Airport shuttle (additional charge)
- Shuttle service (free)
- Designated smoking area
- Non-smoking throughout
- Heating
- Packed lunches
- Soundproof rooms
- Lift
- Bridal suite
- Non-smoking rooms
- Newspapers
- Room service
Wellness facilities
- Swimming pool
- Fitness/spa locker rooms
- Fitness
- Massage chair
- Spa/wellness packages
- Spa lounge/relaxation area
- Steam room
- Spa Facilities
- Body wrap
- Body scrub
- Body Treatments
- Pedicure
- Manicure
- Waxing services
- Beauty Services
- Sun loungers or beach chairs
- Pool/beach towels
- Heated pool
- Pool with view
- Indoor pool (all year)
- Indoor pool
- Hammam
- Hot tub/jacuzzi
- Massage Additional charge
- Spa and wellness centre
- Fitness centre
- Sauna
Safety features
- Access to health care professionals
- First aid kit available
- Hand sanitizer in guest accommodation and key areas
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Staff follow all safety protocols as directed by local authorities
Physical distancing
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
Cleanliness & disinfecting
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- Property is cleaned by professional cleaning companies
- Guest accommodation is disinfected between stays
- Linens, towels and laundry washed in accordance with local authority guidelines
- Use of cleaning chemicals that are effective against Coronavirus
Food & drink safety
- Delivered food is securely covered
- All plates, cutlery, glasses and other tableware have been sanitized
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
Languages spoken
- German
- English
- French
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Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
Children aged 6 years and above are considered adults at this property.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
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Cot upon request
Extra bed upon request
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Free |
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Extra bed upon request
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Free |
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Extra bed upon request
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CHF 140 per child, per night |
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Extra bed upon request
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CHF 200 per person, per night |
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
The maximum number of extra beds and cots allowed is dependent on the room you choose. Please check your selected room for the maximum capacity.
All cots and extra beds are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
Grand Hotel Zermatterhof accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
FAQs about Grand Hotel Zermatterhof
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The prices at Grand Hotel Zermatterhof may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Grand Hotel Zermatterhof has 3 restaurants:
- Brasserie Lusi
- Alpine Gourmet Prato Borni
- Saycheese!
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Grand Hotel Zermatterhof offers the following activities / services (charges may apply):
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Hot tub/jacuzzi
- Sauna
- Massage
- Hammam
- Cycling
- Hiking
- Bicycle rental (additional charge)
- Skiing
- Games room
- Library
- Tennis court
- Golf course (within 3 km)
- Beauty Services
- Indoor pool (all year)
- Steam room
- Body Treatments
- Fitness
- Manicure
- Spa/wellness packages
- Body wrap
- Temporary art galleries
- Waxing services
- Spa lounge/relaxation area
- Body scrub
- Fitness/spa locker rooms
- Pedicure
- Massage chair
- Spa Facilities
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Guests staying at Grand Hotel Zermatterhof can enjoy a highly-rated breakfast during their stay (guest review score: 9.6).
Breakfast option(s) include:
- Continental
- Vegetarian
- Gluten-free
- Buffet
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Room options at Grand Hotel Zermatterhof include:
- Double
- Suite
- Single
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Check-in at Grand Hotel Zermatterhof is from 14:00, and check-out is until 12:00.
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From the nearest airport, you can get to Grand Hotel Zermatterhof by:
- Train 3h 30min
