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Hotel
Sheraton Santiago Hotel & Convention Center
Av. Santa María, 1742, Providencia, 8320000 Santiago, Chile – Excellent location – show map
Excellent location – rated 9.0/10! (score from 1883 reviews)
Real guests • Real stays • Real opinions
With strict Covid protocol in place, I would not say this stay was "normal". And, it is not certain we will ever see "normal" again. Hopefully, I will be able to visit Chile again in a better time. Hotel was about a 20 minute ride from the airport in a private taxi. Hard to rate the neighborhood as I was "quarantined" in the hotel.

the customer service was awesome and they allowed us to check in early

Pool was great. Friendly and helpful staff. Comfortable bed.

Food, and the staff were excellent. Room very clean, nice view.

The service the people work there is amazing they really make you feel good day by day that people it’s amazing

Room was very nice, amazing view, very friendly staff! The concierges were so helpful! Thank you to everyone who made our vacation amazing! Would definitely stay here again in the future. The Club Level room was very nice! Great cocktails in the evening and delicious snacks to choose from. Thank you!

Our flight was at 11 pm and after we checked out , they graciously allowed up to relax in the lounge until it was time to leave for the airport. We were supplied with complimentary bottles of water whenever we requested.

We had a issue with a tour we booked through the hotel. However, Carlos Tapia, a manager at the hotel fixed everything and then some! Great stay!!!

Upgraded room was opulent with marble bathroom. Shower and tub. Bidet was great. Breakfast buffet was very good. Fresh OJ. Staff very helpful and friendly throughout hotel. Beds were very comfortable. Linens very fine quality. City View was appreciated. Pool, inside pool, and gym well cared for with beautiful facilities.

The hotel was very nice and service was great. We really enjoyed the breakfast buffet which was outside in a semi-covered area near the pool. It was a great way to start the day.

- What guests loved the most:
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Michele
United States of America
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Corinne
United States of America
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Berit
Norway
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Ana
Chile
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Carlos
United States of America
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Deborah
United States of America
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Ellen
United States of America
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Ramon
United States of America
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Heather
Canada
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United States of America
Categories:
4 reasons to choose Sheraton Santiago Hotel & Convention Center
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The property usually replies within a few days
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Will the pool be open?La piscina está abierta de 10am a 8pm con aforo, para eso tomamos reservas de 1hr por hab.Answered on February 8, 2021
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How far is the hotel from the cruise port?Dear guest, Thank you for your question. Could you please detailed information about the cruise and date? Kind regards,Answered on November 19, 2019
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Qué es el club lounge access? Y qué es el club room view?Hola, El Club Lounge es un servicio exclusivo para personas que alojen en habitación de categoría Club y Suites. Para mayor información por favor no dude en contactarnos directamente al hotel. Saludos, ReservasAsked about: Club Room, Club lounge access, Guest room, Club Room view • Answered on September 22, 2021
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We're travelling with a tour but we are arriving 1 day earlier. Can we have the same room the day we arrive as well as the following day with the tour group?Dear Mr./Mrs. Thank you for your interest in our Hotel. in relation to your requirement is subject to availability. Have an excellent day. Best regards. Valeria CaminoAnswered on October 18, 2021
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Hi does this hotel has a tennis court? Is it free to use it? If I request, can you call the tennis trainer in weekend so that I can play a game with him? If I need to pay, I would like to know the cost. I am planning to stay for a weekend in mid June.Dear Mr. Guest. Thank you very much for your contact and preference. At the moment we do not have a tennis court. Kind regards.Answered on May 20, 2022
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San Cristobal Hill0.5 miles
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Santiago Cable Car0.6 miles
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Providencia0.9 miles
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Costanera Center0.9 miles
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Hard Rock Cafe Santiago0.9 miles
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La Chascona1 miles
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Restaurant Mamut0.6 miles
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Restaurant El Ancla0.5 miles
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Patio Bellavista1.2 miles
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Club Chocolate1.2 miles
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Santa Lucia Hill1.8 miles
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Parque Bicentenario Santiago2 miles
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Museum of Pre-Columbian Art2.2 miles
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Parque Araucano3 miles
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KidZania Santiago3 miles
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Museo de la Memoria Santiago3.6 miles
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Movistar Arena3.6 miles
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Museo Interactivo Mirador6.7 miles
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Mountain Cerro San Cristobal0.4 miles
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Subway Manuel Montt Metro Station0.5 miles
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Subway Pedro de Valdivia Metro Station0.5 miles
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Subway Los Leones Metro Station0.7 miles
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Subway Tobalaba Metro Station1.1 miles
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Santiago International Airport10.1 miles
Restaurant
House rules Sheraton Santiago Hotel & Convention Center takes special requests – add in the next step!
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Crib by request
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Free |
Extra bed by request
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$60 per child, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Sheraton Santiago Hotel & Convention Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
The pool is currently open with a limited capacity allowed and prior reservation is required.
Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Sheraton Santiago Hotel & Convention Center of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Restaurant is closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
Fitness center is closed from Wed, Mar 18, 2020 until Sun, Apr 19, 2020
Fitness center is closed from Fri, Mar 12, 2021 until Wed, Mar 31, 2021
Swimming pool #2: Closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
FAQs about Sheraton Santiago Hotel & Convention Center
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From the nearest airport, you can get to Sheraton Santiago Hotel & Convention Center by:
- Airport shuttle (public) 30min
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The prices at Sheraton Santiago Hotel & Convention Center may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
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Sheraton Santiago Hotel & Convention Center has 1 restaurant:
- Restaurant
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Room options at Sheraton Santiago Hotel & Convention Center include:
- Double
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Check-in at Sheraton Santiago Hotel & Convention Center is from 3:00 PM, and check-out is until 12:00 PM.
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Guests staying at Sheraton Santiago Hotel & Convention Center can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).
Breakfast option(s) include:
- Continental
- Vegetarian
- Vegan
- Gluten-free
- American
- Buffet
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Sheraton Santiago Hotel & Convention Center offers the following activities/services (charges may apply):
- Fitness center
- Massage
- Turkish/Steam Bath
- Cycling
- Hiking
- Playground
- Skiing
- Solarium
- Steam room
- Happy hour
- Hairstyling
- Personal trainer
- Fitness classes
- Live sports events (broadcast)
- Beauty services
- Tour or class about local culture
- Spa/Wellness packages
- Locker rooms
- Spa facilities
- Bike tours
- Spa lounge/Relaxation area
- Haircut
- Fitness
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Sheraton Santiago Hotel & Convention Center is 2.1 miles from the center of Santiago.