• City view
  • Garden
  • Pet friendly
  • Swimming pool
  • BBQ facilities
  • WiFi
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access

Featuring a fantastic outdoor pool and a complete fitness center, Sheraton Santiago Hotel & Convention Center offers 5-star luxury accommodations in the neighourhood of Providencia in Santiago. Free Wi-Fi access is available in public areas. Rooms at Sheraton Santiago Hotel are all tastefully-decorated and equipped with a flat-screen TV, a private bathroom with free toiletries and a great view of the pool or the Andes Mountain Range. Daily maid service is provided. Internet access is available for an extra fee. A breakfast buffet, lunch, and dinner are served at the hotel’s award-winning El Cid Restaurant. Additionally, there is also a lobby bar where guests may unwind. Laundry services may be requested for an extra fee. Sheraton Santiago is conveniently located a 5-minute walk from Pedro de Valdivia Metro Station and near San Cristobal Hill and Pablo Neruda’s House. The hotel is a walking distance from an array of commercial and gastronomical options. Costanera Shopping Center is a 15-minute walk away. Arturo Merino Benitez Airport is 12 minutes away by car. Viña del Mar and Valle Nevado Ski Center can be easily reached from the property. Shuttle services may be requested for an extra fee.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property Highlights

Located in the best-rated area in Santiago, this hotel has an excellent location score of 8.9

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, American, Buffet

Private parking at the hotel


Availability

Select dates to see this property's availability and prices

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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
8.3
Cleanliness
8.8
Comfort
8.8
Value for money
7.8
Location
8.9
Select topics to read reviews:

See what guests loved the most:

  • Ivan
    Colombia Colombia
    It's a great hotel traveling for work or pleasure. The open areas are beautiful and full of people to meet. Th einternet is great if you need to woirk and there are places in the lobby bar where you can have your face-to-face or virtual meetings.
  • Georgy
    United Kingdom United Kingdom
    Clean and comfortable. Pillows, mattresses, bed linen are great. Pool area is very nice with a good view. Friendly staff.
  • Karl
    United States of America United States of America
    Safety - lots of staff available, really friendly & helpful people at concierges desk.

Hotel area info

Restaurants
2 Restaurants On Site

  • El Cid Restaurant
    • Cuisine
      International
    • Open for
      Dinner
  • Lobby Bar
    • Cuisine
      International

Amenities of Sheraton Santiago Hotel & Convention Center
Great facilities! Review score, 8.3

Most popular amenities
  • Outdoor swimming pool
  • Private Parking
  • WiFi
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • 24-hour front desk
  • 2 restaurants
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private Bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
View
  • View
Outdoors
  • Outdoor fireplace
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
  • Fold-up bed
  • Clothes rack
Ski
  • Ski storage
Pets
Pets are allowed on request. Charges may apply.
Activities
  • Bicycle rental
  • Live sports events (broadcast)
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Hiking
  • Playground
  • Skiing
    Off-site
Living Area
  • Sofa
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in public areas and costs $15 per 24 hours.
Parking
Private parking is available on site (reservation is not needed) and costs $20 per day.
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transportation
  • Public transit tickets
    Additional charge
Front Desk Services
  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • Baggage storage
    Additional charge
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
  • Babysitting/Child services
    Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Pet bowls
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Heating
  • Soundproof
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Facilities for disabled guests
  • Suit press
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Outdoor swimming pool
Free!
  • Seasonal
  • All ages welcome
  • Pool/Beach towels
  • Pool bar
  • Beach umbrellas
Spa
  • Kids' pool
  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Hairstyling
  • Haircut
  • Beauty services
  • Beach umbrellas
  • Turkish/Steam Bath
    Additional charge
  • Massage
    Additional charge
  • Solarium
  • Fitness center
Languages Spoken
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

House rules

Sheraton Santiago Hotel & Convention Center takes special requests – add in the next step!

Check-in

From 3:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 5 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3 - 16 years
Extra bed upon request
$60 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may apply.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Mastercard Visa Diners Club American Express Cash Sheraton Santiago Hotel & Convention Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

LOCAL TAX LAW

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented.

The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.

The pool is currently open with a limited capacity allowed and prior reservation is required. Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.

**Please note** The Outdoor Pool will be closed on December 31st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 01st 2024.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Sheraton Santiago Hotel & Convention Center of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

FAQs about Sheraton Santiago Hotel & Convention Center

  • Sheraton Santiago Hotel & Convention Center offers the following activities/services (charges may apply):

    • Fitness center
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Playground
    • Skiing
    • Solarium
    • Steam room
    • Personal trainer
    • Hairstyling
    • Happy hour
    • Fitness classes
    • Bicycle rental
    • Beauty services
    • Locker rooms
    • Spa/Wellness packages
    • Swimming pool
    • Spa facilities
    • Tour or class about local culture
    • Spa lounge/Relaxation area
    • Bike tours
    • Haircut
    • Live sports events (broadcast)
    • Fitness

  • Sheraton Santiago Hotel & Convention Center is 2.1 miles from the center of Santiago. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Sheraton Santiago Hotel & Convention Center may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Sheraton Santiago Hotel & Convention Center include:

    • Double

  • Guests staying at Sheraton Santiago Hotel & Convention Center can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • American
    • Buffet

  • Sheraton Santiago Hotel & Convention Center has 2 restaurants:

    • El Cid Restaurant
    • Lobby Bar

  • Check-in at Sheraton Santiago Hotel & Convention Center is from 3:00 PM, and check-out is until 12:00 PM.