Sheraton Santiago Hotel & Convention Center
Av. Santa María, 1742, Providencia, 8320000 Santiago, Chile – Great location - show map
When staying here - make sure you stay in the new part - so above floor 8. The first time I stayed here I was on the 11th. It was awesome. Than 2 weeks later I was on the 5th. NOT so good. Any surprised they did not offer me a better room or an upgrade or something but as I was travelling alone and only there for 2 nights I let it go.
United States of AmericaWith strict Covid protocol in place, I would not say this stay was "normal". And, it is not certain we will ever see "normal" again. Hopefully, I will be able to visit Chile again in a better time. Hotel was about a 20 minute ride from the airport in a private taxi. Hard to rate the neighborhood as I was "quarantined" in the hotel.
United States of Americathe customer service was awesome and they allowed us to check in early
United States of AmericaPool was great. Friendly and helpful staff. Comfortable bed.
NorwayFood, and the staff were excellent. Room very clean, nice view.
ChileThe service the people work there is amazing they really make you feel good day by day that people it’s amazing
United States of AmericaRoom was very nice, amazing view, very friendly staff! The concierges were so helpful! Thank you to everyone who made our vacation amazing! Would definitely stay here again in the future. The Club Level room was very nice! Great cocktails in the evening and delicious snacks to choose from. Thank you!
United States of AmericaOur flight was at 11 pm and after we checked out , they graciously allowed up to relax in the lounge until it was time to leave for the airport. We were supplied with complimentary bottles of water whenever we requested.
United States of AmericaWe had a issue with a tour we booked through the hotel. However, Carlos Tapia, a manager at the hotel fixed everything and then some! Great stay!!!
United States of AmericaUpgraded room was opulent with marble bathroom. Shower and tub. Bidet was great. Breakfast buffet was very good. Fresh OJ. Staff very helpful and friendly throughout hotel. Beds were very comfortable. Linens very fine quality. City View was appreciated. Pool, inside pool, and gym well cared for with beautiful facilities.
Canada
- What guests loved the most:
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Ross
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Michele
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Corinne
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Berit
Norway
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Ana
Chile
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Carlos
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Deborah
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Ellen
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Ramon
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Heather
Canada
Categories:
Get the celebrity treatment with world-class service at Sheraton Santiago Hotel & Convention Center
Featuring a fantastic outdoor pool and a complete fitness center, Sheraton Santiago Hotel & Convention Center offers 5-star luxury accommodations in the neighourhood of Providencia in Santiago. Free Wi-Fi access is available in public areas.
Rooms at Sheraton Santiago Hotel are all tastefully-decorated and equipped with a flat-screen TV, a private bathroom with free toiletries and a great view of the pool or the Andes Mountain Range. Daily maid service is provided. Internet access is available for an extra fee.
A breakfast buffet, lunch, and dinner are served at the hotel’s award-winning El Cid Restaurant. Additionally, there is also a lobby bar where guests may unwind. Laundry services may be requested for an extra fee.
Sheraton Santiago is conveniently located a 5-minute walk from Pedro de Valdivia Metro Station and near San Cristobal Hill and Pablo Neruda’s House. The hotel is a walking distance from an array of commercial and gastronomical options. Costanera Shopping Center is a 15-minute walk away.
Arturo Merino Benitez Airport is 12 minutes away by car. Viña del Mar and Valle Nevado Ski Center can be easily reached from the property. Shuttle services may be requested for an extra fee.
This is our guests' favorite part of Santiago, according to independent reviews.
Couples in particular like the location – they rated it 8.9 for a two-person trip.
Most popular amenities
Currency Exchange: Need local currency? This property has currency exchange on site.
Select topics to read reviews:
See what guests loved the most:
- Ross
United States of America“When staying here - make sure you stay in the new part - so above floor 8. The first time I stayed here I was on the 11th. It was awesome. Than 2 weeks later I was on the 5th. NOT so good. Any surprised they did not offer me a better room or an...” 
MicheleUnited States of America“With strict Covid protocol in place, I would not say this stay was "normal". And, it is not certain we will ever see "normal" again. Hopefully, I will be able to visit Chile again in a better time. Hotel was about a 20 minute ride from the...”- CorinneUnited States of America“the customer service was awesome and they allowed us to check in early”
- Berit
Norway“Pool was great. Friendly and helpful staff. Comfortable bed.” 
Ana
Chile“Food, and the staff were excellent. Room very clean, nice view.”- CCarlosUnited States of America“The service the people work there is amazing they really make you feel good day by day that people it’s amazing”
DeborahUnited States of America“Room was very nice, amazing view, very friendly staff! The concierges were so helpful! Thank you to everyone who made our vacation amazing! Would definitely stay here again in the future. The Club Level room was very nice! Great cocktails in...”
EllenUnited States of America“Our flight was at 11 pm and after we checked out , they graciously allowed up to relax in the lounge until it was time to leave for the airport. We were supplied with complimentary bottles of water whenever we requested.”
RamonUnited States of America“We had a issue with a tour we booked through the hotel. However, Carlos Tapia, a manager at the hotel fixed everything and then some! Great stay!!!”
Heather
Canada“Upgraded room was opulent with marble bathroom. Shower and tub. Bidet was great. Breakfast buffet was very good. Fresh OJ. Staff very helpful and friendly throughout hotel. Beds were very comfortable. Linens very fine quality. City View...”
- Will the pool be open?La piscina está abierta de 10am a 8pm con aforo, para eso tomamos reservas de 1hr por hab.Answered on February 8, 2021
- How far is the hotel from the cruise port?Dear guest, Thank you for your question. Could you please detailed information about the cruise and date? Kind regards,Answered on November 19, 2019
- Qué es el club lounge access? Y qué es el club room view?Hola, El Club Lounge es un servicio exclusivo para personas que alojen en habitación de categoría Club y Suites. Para mayor información por favor no d..Answered on September 22, 2021
- We're travelling with a tour but we are arriving 1 day earlier. Can we have the same room the day we arrive as well as the following day with the tour group?Dear Mr./Mrs. Thank you for your interest in our Hotel. in relation to your requirement is subject to availability. Have an excellent day. Best regard..Answered on October 18, 2021
- Is there a business/executive floor where I could meet quietly with business partners?Dear, thank you for your contact and preference. Regarding your question, we have meeting rooms, but prior reservation is required. Kind regardsAnswered on August 18, 2022
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Restaurant
House rules
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.
The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Sheraton Santiago Hotel & Convention Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
The pool is currently open with a limited capacity allowed and prior reservation is required.
Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.
**Please note** The Outdoor Pool will be closed on December 31st 2022 and January 1st 2023 due to assembly work for a New Year's eve celebration. The Outdoor pool will be available from January 2nd 2023.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Sheraton Santiago Hotel & Convention Center of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Restaurant is closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
Fitness center is closed from Wed, Mar 18, 2020 until Sun, Apr 19, 2020
Fitness center is closed from Fri, Mar 12, 2021 until Wed, Mar 31, 2021
Swimming pool #2: Closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
Swimming pool #2: Closed from Sat, Dec 31, 2022 until Sun, Jan 01, 2023
FAQs about Sheraton Santiago Hotel & Convention Center
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Room options at Sheraton Santiago Hotel & Convention Center include:
- Double
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Yes, this hotel has a pool. See details about the pool and other facilities on this page.
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Sheraton Santiago Hotel & Convention Center is 2.1 miles from the center of Santiago.
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Guests staying at Sheraton Santiago Hotel & Convention Center can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).
Breakfast option(s) include:
- Continental
- Vegetarian
- Vegan
- Gluten-free
- American
- Buffet
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Sheraton Santiago Hotel & Convention Center offers the following activities/services (charges may apply):
- Fitness center
- Massage
- Turkish/Steam Bath
- Cycling
- Hiking
- Bicycle rental (additional charge)
- Playground
- Skiing
- Solarium
- Spa facilities
- Personal trainer
- Haircut
- Happy hour
- Fitness
- Bicycle rental
- Beauty services
- Locker rooms
- Spa lounge/Relaxation area
- Swimming pool
- Hairstyling
- Tour or class about local culture
- Fitness classes
- Bike tours
- Steam room
- Live sports events (broadcast)
- Spa/Wellness packages
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From the nearest airport, you can get to Sheraton Santiago Hotel & Convention Center by:
- Airport shuttle (public) 30min
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Sheraton Santiago Hotel & Convention Center has 1 restaurant:
- Restaurant
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Check-in at Sheraton Santiago Hotel & Convention Center is from 3:00 PM, and check-out is until 12:00 PM.
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The prices at Sheraton Santiago Hotel & Convention Center may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
