-
Prices you can't beat!
-
Booking is safe
-
Manage your bookings online
-
The staff speaks English
Hotel
Sheraton Santiago Hotel & Convention Center
Hotel
Travel Sustainable property
Av. Santa María, 1742, Providencia, 8320000 Santiago, Chile – Excellent location – show map
Excellent location – rated 9.0/10! (score from 1883 reviews)
Real guests • Real stays • Real opinions
With strict Covid protocol in place, I would not say this stay was "normal". And, it is not certain we will ever see "normal" again. Hopefully, I will be able to visit Chile again in a better time. Hotel was about a 20 minute ride from the airport in a private taxi. Hard to rate the neighborhood as I was "quarantined" in the hotel.
Michele
United States of America
United States of Americathe customer service was awesome and they allowed us to check in early
Corinne
United States of America
United States of AmericaPool was great. Friendly and helpful staff. Comfortable bed.
Berit
Norway
NorwayFood, and the staff were excellent. Room very clean, nice view.
Ana
Chile
ChileThe service the people work there is amazing they really make you feel good day by day that people it’s amazing
Carlos
United States of America
United States of AmericaRoom was very nice, amazing view, very friendly staff! The concierges were so helpful! Thank you to everyone who made our vacation amazing! Would definitely stay here again in the future. The Club Level room was very nice! Great cocktails in the evening and delicious snacks to choose from. Thank you!
Deborah
United States of America
United States of AmericaOur flight was at 11 pm and after we checked out , they graciously allowed up to relax in the lounge until it was time to leave for the airport. We were supplied with complimentary bottles of water whenever we requested.
Ellen
United States of America
United States of AmericaWe had a issue with a tour we booked through the hotel. However, Carlos Tapia, a manager at the hotel fixed everything and then some! Great stay!!!
Ramon
United States of America
United States of AmericaUpgraded room was opulent with marble bathroom. Shower and tub. Bidet was great. Breakfast buffet was very good. Fresh OJ. Staff very helpful and friendly throughout hotel. Beds were very comfortable. Linens very fine quality. City View was appreciated. Pool, inside pool, and gym well cared for with beautiful facilities.
Heather
Canada
CanadaThe hotel was very nice and service was great. We really enjoyed the breakfast buffet which was outside in a semi-covered area near the pool. It was a great way to start the day.
Anonymous
United States of America
United States of America
Sheraton Santiago Hotel & Convention Center
8.2
Very Good
1,883 reviews
- What guests loved the most:
-
Michele
United States of America
-
Corinne
United States of America
-
Berit
Norway
-
Ana
Chile
-
Carlos
United States of America
-
Deborah
United States of America
-
Ellen
United States of America
-
Ramon
United States of America
-
Heather
Canada
-
United States of America
Categories:
Get the celebrity treatment with world-class service at Sheraton Santiago Hotel & Convention Center
Featuring a fantastic outdoor pool and a complete fitness center, Sheraton Santiago Hotel & Convention Center offers 5-star luxury accommodations in the neighourhood of Providencia in Santiago. Free Wi-Fi access is available in public areas.
Rooms at Sheraton Santiago Hotel are all tastefully-decorated and equipped with a flat-screen TV, a private bathroom with free toiletries and a great view of the pool or the Andes Mountain Range. Daily maid service is provided. Internet access is available for an extra fee.
A breakfast buffet, lunch, and dinner are served at the hotel’s award-winning El Cid Restaurant. Additionally, there is also a lobby bar where guests may unwind. Laundry services may be requested for an extra fee.
Sheraton Santiago is conveniently located a 5-minute walk from Pedro de Valdivia Metro Station and near San Cristobal Hill and Pablo Neruda’s House. The hotel is a walking distance from an array of commercial and gastronomical options. Costanera Shopping Center is a 15-minute walk away.
Arturo Merino Benitez Airport is 12 minutes away by car. Viña del Mar and Valle Nevado Ski Center can be easily reached from the property. Shuttle services may be requested for an extra fee.
This is our guests' favorite part of Santiago, according to independent reviews.
Couples in particular like the location – they rated it 9.0 for a two-person trip.
Most popular amenities
1 swimming pool
Parking
WiFi
Family rooms
very good Fitness Center
Bar
Currency Exchange: Need local currency? This property has currency exchange on site.
Sleeps
Room Type
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.
4 reasons to choose Sheraton Santiago Hotel & Convention Center
Categories:
Select topics to read reviews:
See what guests loved the most:
Michele
United States of America“With strict Covid protocol in place, I would not say this stay was "normal". And, it is not certain we will ever see "normal" again. Hopefully, I will be able to visit Chile again in a better time. Hotel was about a 20 minute ride from the...”- CorinneUnited States of America“the customer service was awesome and they allowed us to check in early”
- Berit
Norway“Pool was great. Friendly and helpful staff. Comfortable bed.” 
Ana
Chile“Food, and the staff were excellent. Room very clean, nice view.”- CCarlosUnited States of America“The service the people work there is amazing they really make you feel good day by day that people it’s amazing”
DeborahUnited States of America“Room was very nice, amazing view, very friendly staff! The concierges were so helpful! Thank you to everyone who made our vacation amazing! Would definitely stay here again in the future. The Club Level room was very nice! Great cocktails in...”
EllenUnited States of America“Our flight was at 11 pm and after we checked out , they graciously allowed up to relax in the lounge until it was time to leave for the airport. We were supplied with complimentary bottles of water whenever we requested.”
RamonUnited States of America“We had a issue with a tour we booked through the hotel. However, Carlos Tapia, a manager at the hotel fixed everything and then some! Great stay!!!”
Heather
Canada“Upgraded room was opulent with marble bathroom. Shower and tub. Bidet was great. Breakfast buffet was very good. Fresh OJ. Staff very helpful and friendly throughout hotel. Beds were very comfortable. Linens very fine quality. City View was...”- AAnonymousUnited States of America“The hotel was very nice and service was great. We really enjoyed the breakfast buffet which was outside in a semi-covered area near the pool. It was a great way to start the day.”
Didn't find your answer? Ask a question about the property
Write a full question containing a minimum of 10 and a maximum of 300 characters, and don't share any personal info.
Invalid email address – try again.
Booking.com questions and answers guidelines
Questions and answers should be property- or room-related. The most helpful contributions are detailed and help others make better decisions. Don’t include any personal, political, ethical, or religious commentary. Promotional content will be removed. Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams.
Avoid using profanity or approximations of profanity with creative spelling – in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed.
Respect the privacy of others. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details.
Booking.com does not accept responsibility or liability for any question or answers. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Booking.com may—at its own discretion—alter, modify, delete, or otherwise change these Guidelines.
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
-
Will the pool be open?La piscina está abierta de 10am a 8pm con aforo, para eso tomamos reservas de 1hr por hab.Answered on February 8, 2021
-
How far is the hotel from the cruise port?Dear guest, Thank you for your question. Could you please detailed information about the cruise and date? Kind regards,Answered on November 19, 2019
-
Qué es el club lounge access? Y qué es el club room view?Hola, El Club Lounge es un servicio exclusivo para personas que alojen en habitación de categoría Club y Suites. Para mayor información por favor no dude en contactarnos directamente al hotel. Saludos, ReservasAsked about: Club Room, Club lounge access, Guest room, Club Room view • Answered on September 22, 2021
-
We're travelling with a tour but we are arriving 1 day earlier. Can we have the same room the day we arrive as well as the following day with the tour group?Dear Mr./Mrs. Thank you for your interest in our Hotel. in relation to your requirement is subject to availability. Have an excellent day. Best regards. Valeria CaminoAnswered on October 18, 2021
-
Hi does this hotel has a tennis court? Is it free to use it? If I request, can you call the tennis trainer in weekend so that I can play a game with him? If I need to pay, I would like to know the cost. I am planning to stay for a weekend in mid June.Dear Mr. Guest. Thank you very much for your contact and preference. At the moment we do not have a tennis court. Kind regards.Answered on May 20, 2022
-
Still looking?
Thanks! You'll receive an email as soon as the property answers your question.
What's nearby
-
San Cristobal Hill0.5 miles
-
Santiago Cable Car0.6 miles
-
Providencia0.9 miles
-
Costanera Center0.9 miles
-
Hard Rock Cafe Santiago0.9 miles
-
La Chascona1 miles
Restaurants & cafes
-
Restaurant Mamut0.6 miles
-
Restaurant El Ancla0.5 miles
Top attractions
-
Patio Bellavista1.2 miles
-
Club Chocolate1.2 miles
-
Santa Lucia Hill1.8 miles
-
Parque Bicentenario Santiago2 miles
-
Museum of Pre-Columbian Art2.2 miles
-
Parque Araucano3 miles
-
KidZania Santiago3 miles
-
Museo de la Memoria Santiago3.6 miles
-
Movistar Arena3.6 miles
-
Museo Interactivo Mirador6.7 miles
Natural Beauty
-
Mountain Cerro San Cristobal0.4 miles
Public transit
-
Subway Manuel Montt Metro Station0.5 miles
-
Subway Pedro de Valdivia Metro Station0.5 miles
-
Subway Los Leones Metro Station0.7 miles
-
Subway Tobalaba Metro Station1.1 miles
Closest Airports
-
Santiago International Airport10.1 miles
*
All distances are measured in straight lines. Actual travel distances may vary.
1 Restaurant On Site
Restaurant
Amenities of Sheraton Santiago Hotel & Convention Center
Outdoors
Ski
Pets
Pets are allowed on request. Charges may apply.
Activities
Food & Drink
Internet
WiFi is available in public areas and costs USD 15 per 24 hours.
Parking
Private parking is available on site (reservation is not needed) and costs USD 20 per day.
Transportation
Front Desk Services
Entertainment & Family Services
Cleaning Services
Business Facilities
Safety & security
General
Outdoor swimming pool
Spa
Languages Spoken
House rules Sheraton Santiago Hotel & Convention Center takes special requests – add in the next step!
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children & Beds
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
|
Crib by request
|
Free |
|
Extra bed by request
|
$60 per child, per night |
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
The maximum number of extra beds and cribs allowed depends on the room you choose. Double-check your selected room for the maximum capacity.
All cribs and extra beds are subject to availability.
Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Sheraton Santiago Hotel & Convention Center accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine print
LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
The pool is currently open with a limited capacity allowed and prior reservation is required.
Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
The pool is currently open with a limited capacity allowed and prior reservation is required.
Remember that due to the capacity for sanitary measures, you must reserve a schedule for the use of the pool.
Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Please inform Sheraton Santiago Hotel & Convention Center of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Restaurant is closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
Fitness center is closed from Wed, Mar 18, 2020 until Sun, Apr 19, 2020
Fitness center is closed from Fri, Mar 12, 2021 until Wed, Mar 31, 2021
Swimming pool #2: Closed from Mon, Jun 07, 2021 until Mon, Nov 01, 2021
FAQs about Sheraton Santiago Hotel & Convention Center
-
From the nearest airport, you can get to Sheraton Santiago Hotel & Convention Center by:
- Airport shuttle (public) 30min
-
The prices at Sheraton Santiago Hotel & Convention Center may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.
-
Sheraton Santiago Hotel & Convention Center has 1 restaurant:
- Restaurant
-
Room options at Sheraton Santiago Hotel & Convention Center include:
- Double
-
Check-in at Sheraton Santiago Hotel & Convention Center is from 3:00 PM, and check-out is until 12:00 PM.
-
Guests staying at Sheraton Santiago Hotel & Convention Center can enjoy a highly-rated breakfast during their stay (guest review score: 7.9).
Breakfast option(s) include:
- Continental
- Vegetarian
- Vegan
- Gluten-free
- American
- Buffet
-
Yes, this hotel has a pool. See details about the pool and other facilities on this page.
-
Sheraton Santiago Hotel & Convention Center offers the following activities/services (charges may apply):
- Fitness center
- Massage
- Turkish/Steam Bath
- Cycling
- Hiking
- Playground
- Skiing
- Solarium
- Steam room
- Happy hour
- Hairstyling
- Personal trainer
- Fitness classes
- Live sports events (broadcast)
- Beauty services
- Tour or class about local culture
- Spa/Wellness packages
- Locker rooms
- Spa facilities
- Bike tours
- Spa lounge/Relaxation area
- Haircut
- Fitness
-
Sheraton Santiago Hotel & Convention Center is 2.1 miles from the center of Santiago.
