You might be eligible for a Genius discount at Cinnamon Citadel Kandy. Sign in to check if a Genius discount is available for your selected dates.

Genius discounts at this property are subject to booking dates, stay dates, and other available deals.

About this property

Located 1640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Cinnamon Hotels & Resorts
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (8.4)

    • Breakfast Info

    • Continental, Full English/Irish, Vegetarian, Halal, Asian, American, Buffet

    • Free private parking available at the hotel


Sign in, save money

Sign in to see if you can save 10% or more at this property.
Sign in, save money

Availability

Select dates to see this property's availability and prices

Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Alison
    United Kingdom United Kingdom
    Lovely room with river view. Swimming pool is well situated & we enjoyed our afternoon poolside. We also chose to do a boat ride which was interesting as we saw a number of birds & other animals. Breakfast was delicious! All the staff were very...
  • Sumesh
    Qatar Qatar
    Nice place to stay and wonderful ambience overall.
  • Janelie
    Philippines Philippines
    The location of this place was just ideal! Our room had an amazing view of the lake, which was so relaxing. It's a fantastic hotel to choose if you want a peaceful escape from the hustle and bustle of Kandy. I would definitely recommend it to...
  • Sandip
    India India
    Excellent location, swimming pool and a great breakfast !
  • Vinay
    India India
    Staff was very friendly. Location superb. Rooms r a bit old but cleaned well. Try taking the garden or river view if you booked that one. Having booked garden view and looking at the garden rooms, i felt we could have got a better room. They put...
  • Ruwan
    United Arab Emirates United Arab Emirates
    Excellent staff, very friendly and helpful especially the bar and restaurant staff
  • Saminda
    Sri Lanka Sri Lanka
    From the moment I arrived, I felt welcomed and pampered. Cinnamon Citadel truly exceeded my expectations.
  • Carla
    United States United States
    Looks out onto the river and hills. Staff very efficient, respectful, and responsive to ad hoc requests. Excellent buffets which are well-presented with a broad selection. We enjoyed the terrace for our meals.
  • Rosie
    United Kingdom United Kingdom
    The room was lovely and big with a nice balcony. Pool area was spacious and close to nature. The dinner in the restaurant was super - lots of fresh options.
  • Dulmini
    United States United States
    The location was amazing with the river. It was serene and peaceful. The hotel great and we really enjoyed our stay.

Hotel area info

Restaurants

3 Restaurants On Site
  • Cafe C
    • Cuisine
      European
    • Open for
      Breakfast • Brunch • Dinner
    • Ambience
      Traditional • Romantic
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free
  • Panorama
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Traditional
    • Dietary options
      Halal • Vegetarian • Gluten-free • Dairy-free
  • Lounge Bar
    • Cuisine
      Local • Asian • International
    • Open for
      Lunch • Dinner • High tea • Cocktail hour

House rules

Cinnamon Citadel Kandy takes special requests – add in the next step!
Check-in
From 2:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
$10 per child, per night
Crib upon request
Free
4 - 11 years
Extra bed upon request
$10 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubMaestroUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Please note that from December 24th to December 31st, supplements may apply for the Gala Dinners.

Please note that all confirmed reservations will be billed in USD.

The name on the credit card used for the booking should correspond to the guest staying at the property. For bookings made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Please note that the resort may contact the cardholder for verification purposes.

Please note that all cancelations will be charged, including taxes.

Please note that we will charge an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, if the final room bill is paid in LKR.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cinnamon Citadel Kandy of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Cinnamon Citadel Kandy