Name: The Wen Wan Resort Sun Moon Lake
Address: No. 139, Zhongxing Road, 555 Yuchi, Taiwan, No. 139, Zhongxing Road, Nantou County, 555, Taiwan
Price range: Prices for upcoming dates start at $303 per night (We Price Match)
Rating: 7.8

Info & prices
Facilities
House Rules
Guest Reviews (211)

Hotel The Wen Wan Resort Sun Moon Lake

This is a Preferred Partner property. It's committed to giving guests a positive experience with its excellent service and great value. This property might pay Booking.com a little more to be in this Program. Airport shuttle. Airport shuttle available at an additional charge. You can request this in the next step.

No. 139, Zhongxing Road, 555 Yuchi, Taiwan –

The view is fantastic and comforting! We enjoy the in-room hot spring with the relaxing view. The room is clean and tidy. Free drinks at the mini bar and the hotel lounge. I can just stay at the hotel all day and chill!

Abel, United Kingdom

The in-room onsen is really good. We've enjoyed it a lot!

Sakulrat, Thailand

Good customer service by Andy (Intern - who is a Malaysian) whom was very professional, friendly, knowledgeable and helpful. Overall deco and design of the resort looks elegant and luxurious.

Michael, Taiwan

Beautiful views from everywhere. The room was very comfortable, the view was amazing. It was nice to sit in the hot spring tub and look out. The water was genuine hot spring mineral water. This was the highlight of the facility. The staff are very kind, polite, warm, well meaning and did their best. The breakfast buffet included in the booking was very nice and the restaurant and also had a lovely view of the garden, lake and mountains.

Eliza, Australia

The bed was comfortable and the breakfast was decent.

Someone, United States of America

View, hot spring, room, breakfast, message and service.

Katrine91, Denmark

In room onsen with strong water flow. All you can drink Mini Bar.

Kelvin, Malaysia

great view. friendly staff. warm reception make you feel welcome & valued. ambience of the place is great. a pity we did not have enough time to spend the morning exploring the surrounding areas.

Teo, Singapore

Nice view easpeacially from the pool and gym. Spa is great. Hot stone massage is highly recommended. Dinners are great too (part of the room package) Staff is very helpful (even not good in English)

Pajaree, Thailand

整體而言是非常完美的美中不足是洗髮精洗完頭髮超乾澀不然房間非常舒適環境優美景色景觀都超驚艷👍

Dien, Taiwan

Image of the property

8.8

Free WiFi
Highly rated for:
Room sizes
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Very clean bathrooms
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Very clean bathrooms
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Views from the property
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Views from the property
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Views from the property
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Views from the property
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Room sizes
Highly rated for:
Room sizes
Highly rated for:
Very clean bathrooms
Highly rated for:
Room sizes
Highly rated for:
Room sizes
Highly rated for:
Views from the property
Highly rated for:
Views from the property
Highly rated for:
Views from the property
Highly rated for:
Room sizes
Highly rated for:
Room sizes

What guests loved the most:
“The view is fantastic and comforting! We enjoy the in-room hot spring with the relaxing view. The room is clean and tidy. Free drinks at the mini bar and the hotel lounge. ”

Abel United Kingdom
“The in-room onsen is really good. We've enjoyed it a lot!”

Sakulrat Thailand
“Good customer service by Andy (Intern - who is a Malaysian) whom was very professional, friendly, knowledgeable and helpful. Overall deco and design of the resort looks elegant and luxurious.”

Michael Taiwan
“Beautiful views from everywhere. The room was very comfortable, the view was amazing. It was nice to sit in the hot spring tub and look out. The water was genuine hot spring mineral water. ”

Eliza Australia
“The bed was comfortable and the breakfast was decent.”

Someone United States of America
“View, hot spring, room, breakfast, message and service.”

Katrine91 Denmark
“In room onsen with strong water flow. All you can drink Mini Bar.”

Kelvin Malaysia
“great view. friendly staff. warm reception make you feel welcome & valued. ambience of the place is great. a pity we did not have enough time to spend the morning exploring the surrounding areas.”

Teo Singapore
“Nice view easpeacially from the pool and gym. Spa is great. Hot stone massage is highly recommended. Dinners are great too (part of the room package) Staff is very helpful (even not good in English)”

Pajaree Thailand
“整體而言是非常完美的美中不足是洗髮精洗完頭髮超乾澀不然房間非常舒適環境優美景色景觀都超驚艷👍”

Dien Taiwan

Get the celebrity treatment with world-class service at The Wen Wan Resort Sun Moon Lake

One of our top picks in Yuchi.Offering panoramic views of Sun Moon Lake, The Wen Wan Resort Sun Moon Lake features a hot spring swimming pool, fitness center and restaurant. Free WiFi access is available throughout the hotel.

The modern, air-conditioned rooms all come with a balcony, TV and mini-fridge. The private bathroom includes a hot spring bath, hairdryer and bathrobe.

Guests can relax by the swimming pool or with a massage at the Moon Spa. The Oriental Cuisine restaurant serves a variety of Taiwanese, Hunan, Shanghai and Cantonese cuisine. Guests can also enjoy drinks at the Lounge Bar.

The Wen Wan Resort Sun Moon Lake is just a 5-minute walk from Shueishe Pier and a 15-minute walk from Meihe Garden. It takes 60 to 70 minutes to drive to the property from Taichung Railway Station and Taiwan High Speed Rail - Taichung Station.

Couples in particular like the location – they rated it 8.5 for a two-person trip.

The Wen Wan Resort Sun Moon Lake has been welcoming Booking.com guests since Dec 26, 2013

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Most Popular Facilities

Free parking

Family rooms

Free WiFi

Swimming pool

Spa

Facilities for disabled guests

Bar

ATM: Need cash? This property has an ATM on site.

Bookers love...

Top Location: Highly rated by recent guests (8.4)

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Vegetarian, Vegan, Halal, Asian, American, Buffet

Free WiFi
Guests consistently rate the WiFi as excellent

Free private parking available at the hotel

Checkin day

Checkin month

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Checkout month

Availability

When would you like to stay at The Wen Wan Resort Sun Moon Lake?

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Rooms

Adults

Children

Sleeps	Room Type
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Double Room with Lake View - Lower Floors 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the lower floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Deluxe Twin Room with Lake View - Lower Floors 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the lower floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Executive Double Room with Lake View - Middle Floors 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the middle floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Executive Twin Room with Lake View - Middle Floors 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the middle floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Luxury Double Room with Lake View - Higher Floors 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the higher floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Luxury Twin Room with Lake View - Higher Floors 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the higher floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 1 (up to years of age)	Deluxe Family Room with Side Lake View - Lower Floors 2 king beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the lower floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 4 Max children: 1 (up to years of age)	Luxury Family Room with Side Lake View - Higher Floors 2 king beds	Show prices
Start of dialog content 댴 Private bathroom Free parking Located on the higher floors, this room features a balcony with Sun Moon Lake view. The room includes a flat-screen TV, refrigerator, coffee machine and mini-bar. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Junior Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Coming with a private balcony with Sun Moon Lake view, this suite features hardwood floors and a seating area with sofa. For guests' comfort, a refrigerator, coffee machine and mini-bar are provided. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content
+ Max adults: 2 Max children: 1 (up to years of age)	Executive Suite 1 king bed	Show prices
Start of dialog content 댴 Private bathroom Free parking Featuring a balcony with stunning Sun Moon Lake view, this spacious suite brings guests a luxurious living experience. The suite is sectioned by a bedroom and a living room with sofa and a flat-screen TV. For guests' comfort and convenience, a refrigerator, coffee machine, mini-bar and safety deposit box are provided. The private bathroom has shower facilities, bathtub, free toiletries and hairdryer. Room Facilities: • Minibar • Shower • Bathtub • Safe • TV • Telephone • Air conditioning • Hairdryer • Balcony • Bathrobe • Refrigerator • Desk • Free toiletries • Toilet • Private Bathroom • Flat-screen TV • View • Electric kettle • Bidet • Lake view • Coffee machine • Toilet paper Free WiFi! Parking: Free! Free private parking is available on site (reservation is not needed). Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date Check-out Date Rooms Adults Children End of dialog content

1 property in Yuchi like The Wen Wan Resort Sun Moon Lake was booked in the last 12 hours

Hotel surroundings –

Closest Landmarks

Meihe Park
0.1 miles
Shuishe Pier Plaza
0.2 miles
Shuishe Visitor Center
0.2 miles
Longfeng Temple
0.3 miles
Shuishe Pier
0.4 miles
Zhaowu Pier
0.5 miles
Sun Moon Lake
0.6 miles
Xiangshan Visitor Center
1 miles
Sun Moon Lake Wenwu Temple
1.2 miles
Xuanzang Temple
1.2 miles

Restaurants & Markets

7-11 Supermarket
0.6 miles

Closest Airports

Taichung Ching Chuan Kang Airport
33.3 miles
Hualien Airport
46.1 miles

What Travelers Love About This Location

“Excellent location and view.”

David

United States of America

7.5

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2 Restaurants On Site

Oriental Cuisine

Food: Chinese, British
Kitchen 139

No additional info available

4 reasons to choose The Wen Wan Resort Sun Moon Lake

Why book with us?

Manage your bookings online

Booking is safe

One of our top picks in Yuchi

House Rules The Wen Wan Resort Sun Moon Lake takes special requests – add in the next step!

Check-in

From 3:00 PM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Children are welcome

0 - 3 years	Can use a crib when requested or an existing bed	FREE
4 - 12 years	Can use an existing bed	FREE
13+ years	Can use an extra bed when requested	TWD 3,850 per person, per night

The maximum number of extra beds, cribs, and children allowed in existing beds depends on the room you pick. Double-check your selected room for the maximum capacity.

Pets

Pets are not allowed.

The Wen Wan Resort Sun Moon Lake accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

Staff7.6
Facilities7.8
Cleanliness8.1
Comfort8.2

Value for money 6.5
Location8.4
Free WiFi8.8

Low score for Yuchi

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“The view is fantastic and comforting! We enjoy the in-room hot spring with the relaxing view. The room is clean and tidy. Free drinks at the mini bar and the hotel lounge. I can just stay at the hotel all day and chill!”

Abel

United Kingdom

“Good customer service by Andy (Intern - who is a Malaysian) whom was very professional, friendly, knowledgeable and helpful. Overall deco and design of the resort looks elegant and luxurious.”

Michael

Taiwan

“Beautiful views from everywhere. The room was very comfortable, the view was amazing. It was nice to sit in the hot spring tub and look out. The water was genuine hot spring mineral water. This was the highlight of the facility. The staff are very kind, polite, warm, well meaning and did their best. The breakfast buffet included in the booking was very nice and the restaurant and also had a lovely view of the garden, lake and mountains. ”

Eliza

Australia

“great view. friendly staff. warm reception make you feel welcome & valued. ambience of the place is great. a pity we did not have enough time to spend the morning exploring the surrounding areas.”

Teo

Singapore

“Nice view easpeacially from the pool and gym. Spa is great. Hot stone massage is highly recommended. Dinners are great too (part of the room package) Staff is very helpful (even not good in English)”

Pajaree

Thailand

See all guest reviews for The Wen Wan Resort Sun Moon Lake

Newest Reviews for The Wen Wan Resort Sun Moon Lake

Reviewed: April 1, 2019

Abel
United Kingdom
9.6

Exceptional
- • Leisure trip
- • Couple
- • Deluxe Double Room with Lake View - Lower Floors
- • Stayed 2 nights
- • Submitted from a mobile device
The location is not so convenient and it takes 10min walk up the hill from the pier, but there is free escort service in between the hotel and pier every hour. You can book it in advice at the front desk.
The view is fantastic and comforting! We enjoy the in-room hot spring with the relaxing view. The room is clean and tidy. Free drinks at the mini bar and the hotel lounge. I can just stay at the hotel all day and chill!

Stayed in March 2019
Reviewed: March 19, 2019

Sakulrat
Thailand
9.6

“I love the location. It's really nice. You wake up with a beautiful view in front of your balcony.”
- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Lake View - Lower Floors
- • Stayed 2 nights
It's a bit expensive.
The in-room onsen is really good. We've enjoyed it a lot!

Stayed in March 2019
Reviewed: January 16, 2019

Erik Mulder
United States of America
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Deluxe Double Room with Lake View - Lower Floors
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing to complain about
Fantastic hotel, one of the best ever stayed at

Stayed in January 2019
Reviewed: December 13, 2018

Michael
Taiwan
8.3

“Comfortable and pleasant.”
- • Leisure trip
- • Family with young children
- • Luxury Family Room with Side Lake View - Higher Floors
- • Stayed 1 night
Breakfast food spread was dissappinting for a luxury hotel.
Good customer service by Andy (Intern - who is a Malaysian) whom was very professional, friendly, knowledgeable and helpful. Overall deco and design of the resort looks elegant and luxurious.

Stayed in December 2018
Reviewed: October 1, 2018

Eliza
Australia

1 helpful vote
8.8

“Beautiful views but watch the price. ”
- • Leisure trip
- • Group of friends
- • Luxury Family Room with Side Lake View - Higher Floors
- • Stayed 2 nights
- • Submitted from a mobile device
The pool is only open for a few hours in the morning and evening, it was closed between 11am and 4pm which was annoying. Is this normal? There was nothing to say this prior to booking. They offer a welcome drink (cocktail) which is a nice gesture but you can only redeem it between a short windrow of 8-9pm, plus the drink is non alcoholic. There are lots of advertisements around for the spa however it was not operational and was closed for renovations. None of the front of house staff seemed to be aware of this and we were going back and forth between front desk and the 12th floor trying to focus out what is going on. The food at the restaurant was very overpriced. Although the staff are very nice well meaning I just feel like there was a lot of false advertising and this reduced the value for money.
Beautiful views from everywhere. The room was very comfortable, the view was amazing. It was nice to sit in the hot spring tub and look out. The water was genuine hot spring mineral water. This was the highlight of the facility. The staff are very kind, polite, warm, well meaning and did their best. The breakfast buffet included in the booking was very nice and the restaurant and also had a lovely view of the garden, lake and mountains.

Stayed in September 2018
Reviewed: May 15, 2018

Someone
United States of America
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Luxury Family Room with Side Lake View - Higher Floors
- • Stayed 1 night
1. Several huge bugs lying on the carpet. 2. Several laundry cart blocking our way entering the room when we firs arrived. 3. The seafood served was not that fresh.
The bed was comfortable and the breakfast was decent.

Stayed in May 2018
Reviewed: February 12, 2018

Katrine91
Denmark

1 helpful vote
9.2

Awesome
- • Leisure trip
- • Couple
- • Executive Double Room with Lake View - Middle Floors
- • Stayed 1 night
- • Submitted from a mobile device
Lounge bar disapointing, restaurant okay and as Well the Price if you have chosen half pension.
View, hot spring, room, breakfast, message and service.

Stayed in February 2018
Reviewed: January 13, 2018

Pek
Singapore
6.7

Pleasant
- • Leisure trip
- • Family with young children
- • Deluxe Family Room with Side Lake View - Lower Floors
- • Stayed 2 nights
- • Submitted from a mobile device
The pool looked run down
The hotel room is nice

Stayed in December 2017
Reviewed: January 4, 2018

Kelvin
Malaysia

1 helpful vote
8.8

Excellent
- • Leisure trip
- • Couple
- • Deluxe Double Room with Lake View - Lower Floors
- • Stayed 2 nights
- • Submitted from a mobile device
Low floor will have blocked view from Lalu Hotel. Room seems worn. Broken blackout curtain and one of the restroom led light. Very few staff whom are English speaking - need to use translator. No sauna or steam bath. Pool is not heated, only jacuzzi is heated.
In room onsen with strong water flow. All you can drink Mini Bar.

Stayed in January 2018
Reviewed: January 1, 2018

Teo
Singapore
9.2

Awesome
- • Leisure trip
- • Family with young children
- • 2 rooms
- • Stayed 1 night
- • Submitted from a mobile device
bathrooms too open for guests travelling as a family. would be great to have blinds / curtains shielding the hot bath from the common wash areas. overall the amenities in toilet is great
great view. friendly staff. warm reception make you feel welcome & valued. ambience of the place is great. a pity we did not have enough time to spend the morning exploring the surrounding areas.

Stayed in December 2017
Reviewed: November 13, 2017

Yu
Taiwan
3.8

“Never a choice if you care about service quality.”
- • Leisure trip
- • Family with young children
- • Luxury Family Room with Side Lake View - Higher Floors
- • Stayed 2 nights
- • Submitted from a mobile device
Control board of electric blind is installed on the wall only next to the bed, you have to climb on the bed to control it. House keeping has to improve, we have cotton swab left from last reservation, the complete new set contains 3 pieces but we have a pack with only two and the packing has dirt on it. The housing keeping came into the room i evening when we were in the room, but they acted loudly during 2 mins stay in our room. Restaurant on 2F is very disappointing during dinner time and breakfast time. The biggest problem is you have to check more than 20 plates to find a clean one, you can see clear food leftover on them; I doubt if any of the staff or superiors notice about that. We were arranged to have hot pot as dinner on first night at 19:30, there were only 3 tables including us. Meats are not available in the middle of our meal but it's a buffet hot pot, first staff we talked to didn't know anything about that and after checked, a chef-looking guy came to our table and explained that conSidering about the freshness of the meats, they will not prepare more meat on the plate but we can order to them directly. But we think we should at least be informed about this before they changed the way for neat ordering. At least, food is fresh even there are not many choices. Breakfast is at 2nd floor as well, so we actually didn't have any good experiences there. They were trying to fix a small toast heater at the food area, and made a big noise because the door of toast heater just fall, TWICE, when we were there waiting to take the food. We were planned to go to Xiangshan after checked out, the only way to get there is by Nantou bus, but staff at front desk insisted we could get there with round-the-lack bus, but Xiangshan is not around the lake!!! Staff should be better trained since it's a resort and there are not many tourist spots near Sun Moon Lake!
Good location.

Stayed in October 2017
Reviewed: October 8, 2017

Pajaree
Thailand
8.3

“Great view with spacious and luxury room. Good for relax journey.”
- • Leisure trip
- • Family with young children
- • Deluxe Family Room with Side Lake View - Lower Floors
- • Stayed 2 nights
- • Submitted from a mobile device
For elderly, hotel ocation is abit difficult for walking into town (uphill and downhill) . The staff can't speak English well so it was difficult to communicate.
Nice view easpeacially from the pool and gym. Spa is great. Hot stone massage is highly recommended. Dinners are great too (part of the room package) Staff is very helpful (even not good in English)

Stayed in October 2017
Reviewed: September 15, 2017

Anonymous
Thailand
Age group: 35 – 44

5 helpful votes
9.6

“GREAT VIEW OF SUN MOON LAKE”
- • Leisure trip
- • Family with young children
- • 3 rooms
- • Stayed 1 night
BREAKFAST CAN ADD MORE VARIETY
GREAT VIEW & NICE HOT SPRING

Stayed in September 2017
Reviewed: May 31, 2017

David
United States of America
7.5

Good
- • Leisure trip
- • Couple
- • Deluxe Twin Room with Lake View - Lower Floors
- • Stayed 1 night
Front desk service is less than average. We were told check in time was 3pm. We came back about 2pm and asked one gentleman if our room was ready. Without checking, he replied no. After seeing a front desk lady handed another guest her room keys, we asked the same lady. She checked and the room was ready. Quality of food at dinner was average at best. For the price, I expected better food. Waiters/waitress were kind of cold. Again, the service level is not on par with room rate.
Excellent location and view.

Stayed in May 2017

Hotel The Wen Wan Resort Sun Moon Lake

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