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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Pagosa Springs, Colorado
Positive section of review
We liked that this hotel had a pool. Unfortunately it opened really late in the day and we still weren't able to use it which was unfortunate because that's why we chose this hotel. It was expensive and disappointing. The rugs in the hallways and in the rooms were dirty and stained. It wasn't nice at all.
Negative section of review
The breakfast wasn't really breakfast. Cereal, milk, yogurt, a few boiled eggs. We still had to leave and find some where else to eat. Not good at all.
Las Vegas, Nevada
Positive section of review
The mattes was very uncomfortable. Definitely needs a new mattress very uncomfortable . Way too soft couldn’t sleep. It seems very worn down.
St. Pete Beach, Florida
Positive section of review
Communication was great we arrived early was responsive for check in short walk to beach bay in backyard plenty of room
Negative section of review
Shower in master was like a mist
Orlando, Florida
Positive section of review
Location to various shopping malls and food locations.
Negative section of review
We stayed at Home2 Suites by Hilton at 12107 Regency Village Drive, Orlando, FL, and were extremely disappointed by the lack of basic hospitality — especially during what was supposed to be a special anniversary trip. We were told our room would be cleaned every other day. We checked in on Friday, and by Sunday — our anniversary — the room had not been cleaned. By 5 PM, it was still untouched. When we approached the front desk, we were told housekeeping had gone for the day and there was nothing they could do.Also that they had high volume of check outs and they would try to reach the housekeeping supervisor to see what they can do. The only “solution” offered was handing us towels and sheets — to change ourselves — on our anniversary. To make matters worse, we were told a supervisor would speak with us at checkout on Monday. Which makes no sense. All we wanted was a good experience, not a free stay . After being very insistent and persistent, the manager told us they may clean the room. They eventually changed the sheet and gave towels and emptied the garbage. The agent told us she received many complaints about this same issue. This is far below the Hilton standard. Guests should never be left to clean their own room, especially not during a milestone celebration. We expected better. Our experience felt more like a budget motel than a reputable Hilton brand. I would never recommend this place.
Kennesaw, Georgia
Positive section of review
Lovely decor, clean and breakfast was above normal.
Negative section of review
A lot of construction going on at time of stay and location was a bit off the beaten path
Cape Coral, Florida
Positive section of review
All services is Very GOOD
Rockbridge, Ohio
Positive section of review
Private, quiet location.
Negative section of review
The hot water had an oder about it.
Wendover, Utah
Positive section of review
Quiet location, clean rooms, attentive staff
Navarre, Florida
Positive section of review
The location was perfect!
Negative section of review
N/A
Williams, Arizona
Positive section of review
Location
Negative section of review
Very run down, neglected. Mold around shower, smells of mildew. Carpet nasty. This place really needs some major TLC.
