Search hotels in Bansko

At the time of writing this review they offered a 24hr. check in check out service. Very helpful for late arrivals. Kitchen was relatively well equipped. Location of Hotel is a little far from the Gondola/Ski lift if your planning to walk it. I'd say around 8 minute walk. For those of you who enjoy being a little bit far away from all the action in order to relax this is a great location for you. But if you want to be in the center of things it's a little far away.

Wonderful staff, the lady who was primarily there was incredibly sweet and helpful for anything needed. She was just a genuinely nice person who really set the mood of hotel. The common areas were very nice to sit and relax, spacious and cozy. Great breakfast included, simple but filling, the homemade breads were super tasty. Looked forward to getting up early just to make sure I never missed the breakfast. The dining area is also cool, with a very historic Bulgarian feel.

Our rooms were big, clean, spacious. Enough hot room for all the people in the hotel. It was really, really hot in the rooms as the heating system was working on maximum. We had good time there. It is a bit far from the centre - 7-8 minutes by walk and the same distance to the Gondola but this was not an issue for us. Communication with the host was great and he answered all the questions we had. One of the best value for money deals you could get in Bansko area.

Started off with small miss understanding but staff were very fast dealing with the situation. Clean apartments, good spa, nice kitchen and restaurant staff. Outstanding performance from reception spa, sorry I can’t mention all the girls names only remembered Klavdia. Which helped in the morning after arriving late. Keep the good work. Best regards to all the staff, place worth visiting. 4 star hotel with 5 star service.Will be back for sure

Apartment is well equipped. We were happy to have 2 separate bathrooms and a toilet, perfect for when the family comes back from hiking and wants to fresh up. Breakfast was included and dinner reasonably priced. It was all delivered to the room, the restaurant was closed because of Covid regulations. Ski lift is close, a 5 minute drive down the road. Daily shuttle busses to the lift. Hiking paths start right next to the hotel.

The hotel is very cozy, the staff is friendly and helpful. A lunch menu is being offered and the food is very tasty and at a reasonable price. The tavern offers a good atmosphere with the fireplace and the traditional Bulgarian interior. The rooms are large and well heated and the bathrooms are brand new and clean. The SPA center is not very large but for the size of the hotel is a good additional benefit.

This hotel is definitely a comfortable place to stay: kind staff; comfortable, clean and spacious room; pet-friendly; very good breakfast with a big variety of high-quality food; a very good restaurant Leonardo across the street for dinner (a bit expensive as for Bulgaria but worthy); a variety of SPA services, like full body massage, hamam, and a pool with jacuzzi.

Everything was perfect. Certainly, one of the best SPA hotels in Bulgaria, if not the best. Moreover, the food is really amazing. Most of it comes from its own sources and it really makes the difference. The people are very nice and friendly. The SPA facilities are great and well maintained. The pools are warm and clean. Highly recommended for families with kids.

Very spacious rooms with a balcony. The hotel is about a 10 minute walk to the gondola and they offer a VIP ski pass which allows you to get on the gondola much quicker. They also offer a free shuttle to the gondola and back. The spa is also great with lots of facilities. breakfast was also great with a huge selection of food.

Very nice and clean hotel,in the heart of the center,just 5 minutes distance from ski area,coffees,and restaurants,good prices,luxurious breakfast,clean spa area,big swimming pool,friendly stuff,and alexandra,the manager of the hotel,extraordinary good and responsible person,helping every customer of the hotel...

The apartment was really great - it is really specious, warm and cosy. We were pleasantly surprised! There's enough space for at least 5-6 people - with 2 bathrooms, enough chairs and sofas, so that everyone feels comfortable. The ski area is about 10 minutes walk from the hotel. Really great location.

The location is very convenient and the hotel is spacious. There is a great variety of choices in the breakfast and one can also buy the ski pass and exchange money in the reception. It was snowing heavily but the parking space was constantly and quickly cleaned by the hotel.

This hotel very clean and everything is so nice, good swimming pool, water temperature is good, and spa is comfortable. There is shuttle bus to the mountain, so it’s so convenient for skiing. And the stuff are very friendly. Recommend this place

Spacious and comfortable room. Very clean overall and very nice staff, especially the cook at the breakfast. The breakfast was by far the best I had in Bulgaria and the spa was what you would expect at a 5 star hotel, but nothing too fancy.

Nice hotel with friendly staff. You can buy a ski pass from the reception. Delicious food. Great location - ski lift and restaurants are at walking distance. There is also a good ski rental place in the same building.

I cannot fault anything- it’s the best hotel I’ve stayed in in Bulgaria- Thank you Kempinski! We will be back!

Real five star service! The personal was very polite, the room with very good bath, spa is very well and many atraction in complex. Very near to Bansko and to the ski zone.

The hotel is amazing. Clean, plenty of tasty food, entertainment for all ages from 1 month to 100 years...simply amazing

amazing ambience great rooms