Search hotels in Berwick, LA

The rooms where clean and the beds are so comfortable

Clean room and good breakfast easy to get to

Staff super nice. bed comfy. very clean.

Very clean and staff friendly

Staff was nice and helpful. Made all accommodations

I enjoyed the customer service. It was genuine, and not rehearsed. This something most staff in the field miss or just don't get it. Your team lived it and in turn we received it. Thank you for soaring in this area. I wished I'd paid closer attention to the Desk Clerk and Housekeeping attendant. Desk Clerk was very warm, friendly, and accommodating. She did this with a guest issue over the phone and checking in 3-4 separate guest rooms. You would never know she was under pressure the was she handled the situation. Housekeeping Attendant knocked on door introduced herself, I opened the door to ask for a few more minutes to finish packing my belongings. While smiling she let me know to take the time I needed to gather my things and she would return shortly to attend the room. Her incredible smile and calming voice just made me relaxed so that I would not rush and forget thing. And as I was making my walk to the car she saw me and made it her priority to thank me for staying there and wished me a safe journey to my destination. As I got in the car I sat and watched a couple approach her with questions, I assumed she answered them to their satisfaction because when they turned a began to walk away their smiles matched hers. As they were walking to their car the couple turned around and waved bye. She was still there to give them a return wave. She like your desk clerk are becons of inspiration in this day and age of guest services. Thank both you ladies for restoring my faith in hotel services. PS. I retired Marriott after 25 years as one of the Department Directors.

Everything is very clean and my dogs are welcome

Everything was very professionally done. Very clean and comfortable and the food in the restaurant is great.