About this property

Set in a traditional palatial residence, Palace Downtown overlooks Dubai Fountain and the lake surrounding Burj Khalifa. It features an Arabian-style spa and a gym with personal trainer. The guest rooms of Palace Downtown hotel are decorated in a contemporary Middle Eastern style and offer balconies and luxury bathrooms. All rooms are equipped with an interactive TV system, DVD player and free WiFi. Four different restaurants provide fine dining opportunities, ranging from Argentinian meat to Thai curries. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes. Leisure facilities at Palace Downtown include a palm-fringed outdoor pool and the spa offering facial and body treatments. Guests can also enjoy a Hammam, monsoon showers, hot tub and steam rooms. Palace Downtown is located a 5-minute walk from the Dubai Mall and the Souk Al Bahar shopping and entertainment center. The property offers transfers from Dubai International Airport to the hotel upon request.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Address Hotels and Resorts
Hotel chain/brand
The Address Hotels and Resorts

Property highlights

    • Located in the heart of Dubai, this hotel has an excellent location score of 9.7

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Continental, Vegetarian, Vegan, Halal, Gluten-free, Asian, American, Buffet

    • Free private parking available at the hotel

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 twin beds
1 king bed
1 king bed
or
2 twin beds
1 king bed
1 king bed
or
2 twin beds
1 king bed
1 king bed
1 king bed
or
2 twin beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Irwin
    United States United States
    The rooms could use a rehab. Sinks didn’t drain well. Shower leaked out of enclosure. Hair dryer broken
  • Finkelman
    United States United States
    The hotel is right next door to the Dubai Mall and Burj Khalifa. Very well situated. The Breakfast is amazing. The staff goes beyong theit call of duty to make feel at home. Highy recommended
  • Ahmad
    United States United States
    The facility was very close to dubai mall The reception was very professional and upgraded my room to a suite thanks to (Shehab) Rooms are very clean, comfortable and spacious. I enjoyed my stay very much and would definitely visit again
  • Dalal
    Kuwait Kuwait
    Everything was amazing The room The staff James and ranya they made everything so comfortable for us The maintenance between the hotel and Dubai mall wasn’t that bad But when they finish the place will be amazing I think
  • Nabil
    United States United States
    The hotel was wonderful, the reception was excellent, and all the services were excellent. We thank Ms. Rania for the warm reception, facilitating everything, and making our stay comfortable and happy.
  • Nabil
    United States United States
    The hotel was wonderful, the reception was excellent, and all the services were excellent. We thank Ms. Rania for the warm reception, facilitating everything, and making our stay comfortable and happy.
  • Yaseen
    Oman Oman
    room was fine but it needs more outlets of three pins sockets
  • Rajaretnam
    United States United States
    Everything exceptionally friendly staff they took care of my family out of the way
  • Frank
    United States United States
    Wow! It’s super beautiful hotel even if a little bit old but maintained was very well! Very nice staffs especially the front desk guys James and Lisash who was very kind and helpful for me! The food was great in Thai restaurant as well! Recommend...
  • Abdulaziz
    Saudi Arabia Saudi Arabia
    Location and atmosphere. It was a resort within the city.

Hotel area info

Restaurants

6 Restaurants On Site
  • Al Bayt
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Buhayra Lounge
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Fai
    • Cuisine
      Asian
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Thiptara
    • Cuisine
      Thai
    • Ambience
      Romantic
  • Ewaan
    • Cuisine
      Middle Eastern
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Family-friendly • Romantic
  • Asado
    • Cuisine
      Argentinian
    • Open for
      Dinner
    • Ambience
      Traditional • Romantic

House rules

Palace Downtown takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroUnionPay credit cardCash

The fine print

Must-know information for guests at this property

Kindly note that as per UAE law, guests are required to present a valid UAE Emirates ID or a valid passport upon check-in.

For reservations with length of stay 2 nights and above, full stay deposit policy upon check-in may apply.

Please note that there is an additional 20 AED tourism fee per bedroom per unit per night payable at the hotel directly.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palace Downtown of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

License number: 588614

FAQs about Palace Downtown