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Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town center and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 656 feet from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.1

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

American

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 king bed
Living room:
1 sofa bed
2 full beds
1 king bed
and
1 sofa bed
1 king bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
7.8
Cleanliness
8.2
Comfort
8.2
Value for money
7.8
Location
9.1
Free Wifi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Dennis
    United States of America United States of America
    Great for solo travelers and groups. Fun rooftop pool bar and awesome music.
  • Pauline
    Canada Canada
    Staff went out of there way to help with everything. Rooms were VERY clean. For the price it was excellent. Very secure and safe hotel. Location was only 1/2 block from the 5th avenue and a block from ocean.
  • Barry
    Canada Canada
    The roof top pool was a little sun filled oasis. Great pool , sitting areas, umbrellas, bar and fantastic happy hour. (3 hours) and really good made to order food at reasonable prices.

Hotel area info

Amenities of Hotel The Palm

Most popular amenities
  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Room Amenities
  • Socket near the bed
Activities
  • Beach
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Food & Drink
  • Snack bar
  • Bar
Internet
Wifi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not possible).
  • Accessible parking
Services
  • Daily housekeeping
  • Baggage storage
  • Wake-up service
  • Tour desk
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
  • Room service
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Elevator
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
Accessibility
  • Wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool is on rooftop
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas
Spa
  • Beach umbrellas
    Additional charge
  • Beach chairs/Loungers
  • Public Bath
  • Hot tub/Jacuzzi
Languages Spoken
  • English
  • Spanish

House rules

Hotel The Palm takes special requests – add in the next step!

Check-in

From 3:00 PM to 6:00 PM

Check-out

From 11:30 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa Cash Hotel The Palm accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hotel The Palm

  • Room options at Hotel The Palm include:

    • Suite
    • Double

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Guests staying at Hotel The Palm can enjoy a highly-rated breakfast during their stay (guest review score: 7.3).

    Breakfast option(s) include:

    • American
    • À la carte

  • Check-in at Hotel The Palm is from 3:00 PM, and check-out is until 12:00 PM.

  • Hotel The Palm offers the following activities/services (charges may apply):

    • Hot tub/Jacuzzi
    • Public Bath
    • Beach
    • Swimming pool

  • The nearest beach is 1,650 feet from Hotel The Palm. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hotel The Palm on this page.

  • The prices at Hotel The Palm may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hotel The Palm is 800 feet from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.