Search hotels in Playa del Carmen

Starting from the reception - Alain and also other receptions were very helpful, they speak English almost fluently and answered every question we had. The lobby looks clean and organized, big plus is a 5 liter water bottle dispenser which you can use to refill your bottle with drinking water. The rooms are located on the ground floor and the 1st floor (1st and 2nd floor for US). We chose Deluxe Room which was a room with two double beds (made out of concrete so you cannot move them), AC, balcony, small TV, safe and empty small fridge (which is good so you can fill it up with your own food) and new bathroom. The hotel also has a swimming pool which is not big but most of the time there were only 4 people including us. The pool was cleaned everyday, there is also a jacuzzi, small waterfall and toilet and shower nearby. Next to the pool is fully equipped kitchen which some of the guests used to prepare their food. The location of the hotel is very good - it was close to our arrival point (ADO bus Terminal), close to everyday visit of the beach, huge Walmart supermarket was also close, there were many restaurants in the neighborhood and everything was in a walking distance (see my attached map) - the farthest was a Collective Mini Buses Point heading to direction Tulum (stops at for example: Rio Secreto, Akumal, Xel-Ha and Tulum) it was 15 min walking distance. Speaking about noise - it was not like sleeping in the middle of the forest but also not like having a room above a bar. You could hear the noise from the clubs in the 5th Avenue but there were no clubs in the area next to the hotel. Overall, this hotel offer in my opinion were good value for money ratio, it has comfortable location, friendly staff, shared kitchen, clean pool and good rooms.

Stuff been super friendly and helpful! Good food at the restaurants (i visited a few all-inclusive resorts and was most impressed by the food here). * There's a coffee place inside with decent espresso which i loved. * 24h bar service. * There's a sushi place near the pool on the second floor which was decent (we're used to a pretty high standard so i can't go all out saying it was amazing, but enjoyed the variety, attitude of stuff and overall experience). * Really good location - right next to the 5th Avenue which is the main Street (also it has a beach which is not really usable because of massive amount of seaweed - a problem that's known in all of playa) But it is nice to have the view of the sea. We loved the experience and would definitely recommend this hotel and come back ourselves.

The personnel was very kind, helpful, respectful and did their best to feel better than at home. Food is great, especially the Mexican restaurant ( El Patio). Ismael - best waiter ever, he knew a thing or two about our home country, which is amazing. The beach is spectacular. It’s our second stay at Secrets resorts , we will definitely come back for a 3rd time and bring back more people to enjoy what we have experienced at Secrets & Playa Del Carmen!

Beach front, beautiful beach Playacar in Playa del Carmen, great pools, gazebos available - which upgrades a romantic experience - staff super friendly and thoughtful, comfy room, great food, nice drinks, spotless cleaning. I had a great experience and the only bad thing was to have so little time to enjoy it, I hope next time I get to stay for a longer period and take even more advantage of all the structure and amenities the resort has to offer!

What we loved: + Great staff, always with a smile and super welcoming + Very clean and tidy throughout the whole property, you really see the efforts made by the staff + Unforgettable beach, it was like a huge pool, it was cleaned constantly, we truly loved it + We had amazing walks on the beach, early in the morning and during sunset time <3

Loved the friendly, warm, exceptionally professional and courteous staff ( shout out to Yolie and Nora). Beautiful well maintained property; lovely ambiance, quiet beachfront, exceptional amenities including a truly fantastic SPA, Teen Club that the kids loved, variety as well as quality of meal options offered and the personal concierge service !

The location is absolutely perfect, close enough to everything but not too close, the pool area was nice to tan, rooms are spacious and have cute little touches. Cleaning was done every day and was really good, staff everything very nice, I would highly recommend and would stay again! Thank you!

The staff was amazing. My server the whole week Mariam was amazing. Super friendly, always asking if I needed anything, always with a smile. Definitely can't wait to come back and relax in the amazing rooftop pool. L

The room was clean, really nice bathroom, big breakfast (buffet) and the staff were very friendly and helpful for everything i.e. best beaches, where to go, trips, food, market, etc. I recommend the place!

Loved it here, we didn’t have to leave the resort everything was inside and the staff were so lovely! Would highly recommend this place, I came here w my friends but can’t wait to bring my family here.

I like how all the balconies overlook the pool area and all the palm trees. The staff were very good. It is close to the beach and to the main shopping strip.

Outstanding service and attention to detail. Super friendly staff. Impeccable hotel grounds and facilities. Very good food.

Spacious n comfortable rooms, staff well trained n very polite, the pool areas are wonderful n just beside the Park.

I love this resort and I’ll be back very soon! No complaints, exceeded my expectations.

All of it (location, amenities, apartment, pool, jacuzzi). We had a great experience.

Great facilities, clean and well maintained

Service is amazing. The hotel is beautiful

The nature facilities staff were great