Having seen some rather bad reviews on this hotel I thought I would check with them to see if we would be able to use the balcony’s as this was one our main criteria when booking. I was assured they would be, so alls well we thought, how wrong I was. On arrival we were told by a rather uninterested receptionist that the balcony’s were not open due to building work but not only that the 2 penthouse suites we booked were not available either. We were downgraded to 2 very small rooms, but with a 25 dollar a night discount. To say we were disappointed is an understatement, if we had known what awaited us at the Gallivant we would have booked elsewhere, it was too late to try and find somewhere else so we tried to make the best of it. I wish I had taken more notice of the reviews and booked somewhere else.

The location

Stayed in June 2022

One of the beds in the room was damaged and one of the beds was completely unusable. Hotel did provide a free cot bed

Friendly staff, good location

Stayed in June 2022

There is some misunderstanding about included breakfasts- the hotel doesn't serve breakfasts at all. A 3$ fee for each stored piece of luggage is unusual. The wi-fi in my room was not always perfect.

great location; friendly staff; asked for a quiet room and got one; any issue fixed immediately; given the location, the size of the room was OK

Stayed in June 2022

The room was a bit small. The window shade was broken. No mirror in bathroom. Had to go to 3 different floors to find a working ice machine.

The bed was very comfortable. It was close to the subway. Alot of restaurants nearby. The staff was friendly and helpful. The ambiance was pleasant.

Stayed in June 2022

This wasn't an issue for us luckily but there is a nightclub on the groundfloor of this hotel which potentially could have caused noise problems if we were close to it. We were on the 5th floor though, so couldn't really hear it, especially as the air con unit helps to block out the noise. Worth bearing in mind though if you happen to be on a lower floor or directly over it.

I stayed here for a week in June with my dad and we were extremely happy with our stay. The beds are extemely comfortable and the room temperature doesn't get too hot thanks to the air con. It may not be the biggest room and en suite bathroom, but it was perfectly suitable for a week's holiday and had everything we needed, even a very large TV! There were plenty of toiletries and towels for us in the en suite and the cleanliness was of a very good standard. In fact the room was serviced nearly every day of our holiday, which I wasn't expecting at all so that was great. A big thank you to the housekeeping staff, who never usually get enough credit in my opinion! Of course it's also a 10/10 for location as well, right in the heart of Times Square and only about 9 blocks away from Central Park. A fantastic hotel that I plan to stay at again the next time I'm in NYC!

Stayed in June 2022

Didn't receive towels one day and took 50 minutes to get new ones. Our access cards were disabled a day early and when it got resolved the staff didn't even apologise.

Place is "fine". You get what you pay for and the location is amazing. Don't expect the Ritz, but you're not paying for it. Good base of operations if you want to be in the heart of Manhattan.

Stayed in May 2022

WIFI signal, no bath gel and shampoo.

Check in/check out.

Stayed in June 2022

A/C doesn't work properly so room was absolutely frozen (61°F). I called at least 3 times to the reception, but nobody helped me. I have to "fix" it with my baggage.

Location is awesome. Close to everything. Restaurants, attractions, Central Park and so on. Rooms are pretty comfy.

Stayed in June 2022

we had an unsettling event on our last night that we didn’t feel got enough concern from front desk staff. we came home after an evening show to a black plastic glove on the desk in our room. it wasn’t there before the show…why was anyone in our room while we were gone? also a light was out. we reported it to front desk staff on day 2 of a 7 day stay..,it was never fixed.

the location was wonderful. our room was clean and comfortable.

Stayed in June 2022