Hotels near National Park of Iguazu Falls, Puerto Iguazú

Wonderful

Modern, clean, comfortable bed. Good food in the restaurant.

Rating: 10 (Only because of Mayla and Selva) I’m giving this a 10 solely because of the exceptional customer service provided by Mayla and Selva. They truly went above and beyond to make our experience enjoyable and deserve full recognition for their professionalism and care. However, if it weren’t for them, I would have rated Hotel Iguazu a 0. From the start, our booking details were incorrect—what we received didn’t match what we had reserved. That was already disappointing. On top of that, for the price we paid, we expected high-quality amenities. Instead, the towels provided on our first day were old, worn out, and even had holes and rips. When I called to request new towels, someone came to the room—but instead of bringing towels, he came to show me how to use the safe, which I hadn’t asked for. It was frustrating and felt careless. I also requested conditioner because the in-room shampoo and conditioner made our hair dry and brittle, but that request wasn’t fulfilled either. The Red Level service was very inconsistent. On our first day, Selva, Mayla, and Sebastian took great care of us. The next day, however, the service completely changed. The server stood by doing nothing, and only became attentive when a couple who spoke his language arrived. This inconsistency and preferential treatment were disappointing and unprofessional—not what I expect from a luxury hotel. Again, huge thanks to Mayla and Selva. Without them, our stay would have been a disaster.

Great location near the falls, the helipad, and the birds park. Quiet. Great breakfast.

So close to the Falls! Good food and breakfast was great woth extensive local baked goods.

Walking distance to the National Park and Bird World. Helpful staff.