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The staff were fabulous, reception, restaurant, bar and cleaners 5* The room was like a travelodge but the price wasn’t! Radiator stuck on full the first night. I suffer with heat so couldn’t sleep, ruined our shopping trip to york the next day as I was over tired. We had to leave before breakfast but unlike other accommodations we were told they couldn’t provide a take out continental style breakfast although we paid for breakfast. The breakfast after first day was good, hot but no choice for rolls or cold meat etc. Just bread. We had a meal in resistant first night. Soup was great but my main was inedible. The pie crust was rock hard on top and uncooked soggy on the underneath. It was impossible to eat. Chips wee actually wedges and a bit undercooked and onion rings had very hard chewy middles - like they used outer part of hard skins. Pudding was good. My other massive fail for here was I saw it was next to birds of prey centre. On google maps it said open every day until 5.30. We set off missing lunch and tried to get there early enough to see it. The patronising man in birds of prey told us it was closed. It wasn’t the fact it was closed it was the condenscending ‘luv’ he used after every sentence! Not a fan of burn hall, will not be staying here again, no atmosphere and like a very expensive travelodge! I’m not sure if I will use booking. Com again either. Feel they were very economical with the truth about the place.

Not the best stay in a hotel chain. Walls and floors are paper thin. Had to lie awake most of the night listening to someone above us coughing and walking about. Plus anyone who came down the corridor sounded like they were coming in our room. Bed was really uncomfortable in room 215. Needs a new mattress as could feel all the springs plus it was sagging. Then in the morning after hardly no sleep, had to queue to wait for a table for breakfast! Couldn't wait to go home. Sorry but probably won't book here again.

Actually didn't go into village as were there to attend a friends party in another village. But in general the area is lovely with stunning countryside - local pubs very friendly and sweet village centres to wander around

Lovely hotel in the countryside. We thought we would cross country to get there and ended at a toll bridge. After paying 40p we went across and it was terrifying and very scary! I told my husband I was never going over it again even if we had to go miles around on our return journey 😀. I did look for a troll but think they found it too scary to stand under. Approach via the A19 and avoid the bridge!

We used the stay as a base for a trip to York, My only bad observation was the road at the entrance badly requires repairing due to the amount of pot holes. As for York the local park and ride was excellent value and service York itself was a very interesting city and very popular with tourist, plenty to see and do shopping was great. loved the street entertainment and the markets.