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The apartment had almost everything covered. The appliances were good. The rooms had good bedding and there was Netflix that my kids really enjoyed. The apartment was easy to locate and close to many of London's attraction points. But the management of the apartment should get the highest score. I have been to many hotels, apartments, and other similar facilities, I have never met so kind, understanding, polite, and highly professional hosts. Thank you guys for increasing the stats of great people on this planet.

Great location. Lancaster Gate underground was 2 min walk. Hyde Park was across the street. Paddington Station 7 min walk. Walking distance to Edgware Rd and even Oxford St. From Terminal 2/3 to Paddington is a direct ride on Heathrow Express and only takes 15 min. Hotel was very clean and housekeeping checked room every evening apart from main clean in am. Only observation was the rooms were small but I understand that is not unusual in London.

A nicely decorated boutique hotel in a good central location within walking distance or a short taxi ride to most London sights and theatre. Generally a quiet neighborhood with medical offices and apartments which made it quiet and dark in the evening but still felt safe to walk around. A short walk to restaurants, shopping, and convenience businesses. Typical small European room. Good breakfast restaurant in hotel. Would stay here again.

Stayed here for a few nights whilst visiting friends in London. Very good location close to both Shepherds Bush and Hammersmith stations and good shops/cafes nearby for breakfast; Sainsburys directly across the road is very convenient. Easy walking distance to Hammersmith Apollo which is why I chose this area. The room was a decent size and the hotel was sufficient enough for a place to sleep and shower. Cheap prices for the location.

We stay at this hotel a lot, as we use it for a base when we go to see a show in London. It is cheaper than the central London hotels. Blackheath Train Station is only 5 minutes walk from the hotel and 15 minute train journey to Charring Cross. The room are comfortable and clean, the staff are all extremely helpful and there is a good choice of food for Breakfast.

I stayed in many hotels in London, this is the best by a mile. Very nice tour at check-in. Fantastic facilities, and a very comfortable room. I admire that they accommodated my request for quiet room (which is not easy in such bustling area). The Conceirge (Dean) was very helpful and responsive throughout my stay (even before I arrived).

Location was great, staff helpful and attentive to needs. Hotel WIFI was very STABLE !! I was on alot of TCs and never did I have a drop on my MS TEAMs call. This is to be complemented i've been in alot of London Hotels with terrible WIFI that limited work meetings from the hotel room.

Very comfortable room and great service. Bed was comfortable, even had comfortable pillows, which is usually a challenge for me. Breakfast was delicious. We've stayed at two Firmdale hotels now in London, liked them both. This one had a great location, walkable to many places.

It will be hard to find better value for money in London where budget hotels are claustrophobic. This one had a huge room that was made to be comfortable. The location is prime. The price is cheap for London and especially for staying in Kensington. Overall I am happy.

Used the apartments as a base for our week long holiday in London. Brilliant location, great staff and the accommodation was first class - reckon a hotel would have been a similar price but would have offered significantly less space - felt like a home from home!

Great location in the historic part of London. Rather less expensive than other 5 star hotels nearby. Great stay if you like unusual twist about the place where you are staying - the building previously has been a main police office of the city.

Only 100m from my office, very clean and functional. Good kitchen facility. Functional sofa. Bed comfortable and bathroom good. Pleasant change from staying in in hotels Easy access. Very good value for money and a very satisfactory stay.

The staff were friendly and helpful. The hotel is ideally situated for access to central London, the tube station, (especially convenient for getting to Heathrow) the British Museum and many eating places and theatres.

There was nothing positive about this hotel. I have stayed in a lot of hotels and apartments in London and this is the worst. Also paid more than usual for the privilege.

We were stuck in London because of a storm, so had to quickly chose somewhere to stay for the night so it was easy to book, cheaper than other hotels, staff friendly.

Good value for money! Good location, quiet and light room, even if rather small (but lots of cheaper hotel rooms in London are that small). Modern bathroom.

Reasonable price, good location, good room size. You get what you pay for, much cheaper than most London hotels.

The staff Anna, Ahmed and Annetta made sure that our stay was the best possible! They were professional, courteous, accommodating and made sure every detail was taken care of. Ahmed cooked us a delicious made-to-order English breakfast every morning and front desk staff Anna and Annetta were amazing.

great location , exquisite hotel with exceptional staff