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A unique offering of a hotel, situated right outside the fabulous Victoria Square directly downtown London. The location is fantastic, and while I'd hardly consider anything budget-friendly for the Westminster/Victoria area, this definitely comes in cheaper on price-point than the selections surrounding the area. Some of the rooms have an available desk/balcony. The owners are very friendly and communicative, and I quite enjoyed meet a couple of the workers there over my three week stay.

Loved the space of the room as London /UK hotels generally offer tiny rooms. Hotel is new so everything is upgraded Also loved the cleaning staff and their thoroughness with their work. It was very comforting with the pandemic and all. Hotel is conveniently located near many bus stops and not too far from all the tourist attractions (South bridge, Waterloo, Big Ben, London eye). We took a bus to all our destinations and roughly took us 20-25 mins from this hotel.

Very comfortable and clean, great staff.Rooms need abit more updating, no saving mirror in the bathroom, no mirror on the office desk to do your hair and make-up so had to either stand up in the bathroom or sit on the floor by the wardrobe. It would have been a good idea to have a hotel channel on the TV to promote all the hotels facilities, restaurant, breakfast, hire cars and what London has to offer.

The hotel was full The room wasn’t clear enough The service in reception was delaying we spent 1 hour for check in For another time I am thinking that is better the small boutique hotels or the luxury apartments they are cheaper then hostess are respecting you and you don’t spend your time for check in or asking . The swimming pool was full of children . So can’t enjoy it.

Though i stayed many times before in much more fancy hotels than Park Grand London Kensington, I consider this hotel among the best. Everyone working in this hotel is respectful including the manager, who came out of his office to inform me they will give me bigger room with street view, when he came to know that this is my request.

The hotel was so cheap, by far the cheapest accommodation I've ever had in London. The location near shoreditch bad the City was also incredible, we just walked everywhere. The staff were so lovely, they made check in a breeze and we're very welcoming. Length aside, the bed was comfy, the tv was good and the shower was nice.

Perfect location for exploring Shoreditch neighborhood, but not well connected to primary lines in London which somewhat restricted our plans. Otherwise, this was a fabulous hotel with excellent facilities and amenities and very much in line with the quality and style of other Citizen M hotels I have stayed at in London and elsewhere.

Large, clean room in a perfect location for London exploring and trains. Cheaper than the Premier Inn and significantly larger and more comfortable, so I worked from there in the morning rather than head to the office straightaway. Easy transfer to City Thameslink or Blackfriars, and very close to the sites at Bank or Southbank.

Everything was absolutely perfect. I highly recommend this hotel and Best Western Hotels network. I ve booked in Thailand, Bangkok, Bayoke Hotel for 20 years, 3-4 times/ year. When I ve searched for an hotel in London, I especially tried to find a hotel from Best Western. Congratulations for management, as well💖

The location was great and the staff friendly and responsive. We had an electrical issue with our room that was fixed promptly. It's a cheaper alternative to many of the other hotels in the area and was a comfortable place to rest up after exploring busy London.

Location was perfect for getting around London! Couldn't have asked for better. Beds were very comfortable. Probably some of the best for hotels. Drinks and food by the bar was exceptional. We enjoyed unwinding in the lounge each evening.

The situation in London was good. One underground station very near incl. Piccadilly line. Both cheap and not cheap restaurants around. The big museums in walking distance. Many hotels around, too.

Staff are very friendly, location is great and room is convenient.. Bed was comfort and shower is spacious if i compare it with my stay in other hotels in several visits to london.

30 pounds a nite middle of London can't beat this I read reviews before I choose hotels can't get some serial monors want 5 star service at 3 star prices

Best location who wants to enjoy shopping in Oxford and Regent streets. And very close to Hyde Park. The staff was very friendly and helpful. The housekeeping was very keen to make the room clean and tidy! Always the taxis are waiting for you at the gate The loyalty lounge is a quiet and nice place to enjoy your breakfast and some snack during the day The hotel has exceeded my expectations All the rooms have been isolated from the noise.

The hotel rooms were neat and clean. The staff at the reception were very courteous and helpful. They upgraded our rooms at a specific requests without much hassles. The room was big and spacious. I liked everything other than breakfast. This can be improved a bit. It is at the centre of the city and is easily accessible. Thank you all for making our stay a memorable one.

Our stay was absolutely perfect. Afternoon tea was so special. Cannot fault The Ritz and can't wait to return again soon. thank you Ritz.

The staff are so friendly and helpful

Unbelievable value. The rooms are cosy, quiet, comfortable and clean and the staff are wonderful. I was hesitant about taking a room with a shared bathroom but it was cleaned thoroughly every day and I never had to wait to use it. For the location and the price this is a real gem.

Proximity to O2 was the main reason to stay at hotel.