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All staff were so friendly, helpful and professional. We really couldn't have had a more pleasant experience. Rooms were clean, tidy and very welcoming. It was lovely to book into our room after an hour and a half drive, and sit down and have a cup of tea. We'll done Basildon and thank you.

Well there was not much I liked the hotel was clean and inviting , We eat at the Toby carvery which was better value for breakfast compared to the hotel prices , We went to see the Quo experience who were preforming there that evening and thought it would be nice to stay , I do feel that it is a lot of money to stay for one night as the room was small and cold ! Parking is a rip off as I didn’t know about that before arriving as I would have gone somewhere else think carefully people if you intend to stay for a few nights as 24hr parking was £12.

The staff were brilliant and our stay was very good in most respects with just two provisos; our room wasn't cleaned and we made our own bed; also I think the language in the bar was foul from 3 customers and loud. I am no prude as I have worked in industrial environments, but I think at best there is a time and a place if one thinks swearing is appropriate. This occurred on Fri 13th.

The staff were absolutely outstanding from our most helpful, kind friendly Check in receptionist, 10 out of 10, which then followed on with housekeeper staff, bar staff and breakfast staff. Absolutely outstanding. The grounds and value for money was exceptional.

In need of some tender loving care, a bit tired, furniture a little chewed up, shower really good although water comes out of tap at the same time, so a bit wasteful. On the plus side the room was very clean, breakfast was OK, although they could do with a sign up to say how to order the cooked option, no fresh fruit, but plenty of choice on the pastries and cereal. Water not hot enough to brew tea so had to leave it and opt for coffee instead!!! Overall an ok place to stopover for 1 or 2 nights, we stayed for 1 night.

I was back in the area for a reason. I heard someone say he had come to Basildon for a holiday! Coming from Southend, I wouldn't choose the area for a holiday, but each to their own. A good location of you had an event to go to in the area.