
From
Czech RepublicFeedback for hotel:
My wife and I have been living nearby for many years, and we wanted to enjoy a special experience away from home. We stayed at the hotel for three nights, and overall our experience was excellent.
1. Staff & Service
The staff was absolutely outstanding – kind, professional, and always ready to help. I especially appreciated the 24/7 support through the WhatsApp chat, which made it easy to solve everything without phone calls. A special mention goes to Ms. Hi from Issan, who works at the bar. Her warm and professional attitude truly stood out. I travel a lot in Thailand, and this level of hospitality is rare to find.
2. Cleanliness
The cleanliness of the hotel and the housekeeping service were impeccable. Everything was spotless, and there is nothing to complain about.
3. Location & Facilities
The hotel is located in an amazing spot with an unforgettable view over the entire bay directly from the pool. The property is modern, well-maintained, and offers a wonderful atmosphere. I was so impressed by the scenery that I captured it on video – you can see it here:
https://www.instagram.com/reel/DNnP7gBsLnK/?igsh=MWlsZHJ2emxpcmc3dw==
4. Food & Dining
The food and service were excellent – nothing to criticize here.
5. Areas for Improvement
However, a few things unfortunately left us disappointed. Considering the price of meals and room service, it was unacceptable to repeatedly receive Thai chili dishes with dead flies and insects floating in them. This was truly unpleasant.
In the room, the heavy glass ceiling lamps were placed too low – we hit our heads several times when getting up in the morning.
We also could not understand why there was no handheld bidet spray in the bathroom, especially given that we are in a Thai hotel in Asia, where it is considered a hygienic standard.
Lastly, one evening we were disturbed by a drunk guest.